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Popular Burnaby hotel near Metrotown mall and SkyTrain with outdoor pool and restaurant

Pros
  • Free amenities: Wi-Fi, newspapers
  • Attentive staff well liked by guests
  • Many found the rooms clean, spacious and comfortable
  • Location was handy to the hwy, restaurants and shopping
  • Guests enjoyed breakfast and other meals on site
  • Location was handy to restaurants, shopping and downtown Vancouver
  • Some thought the hotel was good value compared to downtown Vancouver
Cons
  • Self-parking is $12 and valet parking is $16 per night
  • Wi-Fi was slow according to some guests
  • Underground parking difficult to get in and out of
  • Outdoor pools were small according to guests
Freebies
Free Wi-Fi
Editor's Analysis
Updated Mar 1, 2016
Overview
This hotel is connected to Crystal Mall, just off Kingsway Hwy and a 6-minute walk from Metropolis at Metrotown Shopping Centre and the Metrotown SkyTrain station. Guests can reach downtown Vancouver in 27 minutes, by SkyTrain, or by car in good traffic conditions.

The hotel offers 283 smoke-free rooms. All rooms include free Wi-Fi, a flat screen HDTV with cable and pay-per-view movies, a coffeemaker, a mini-fridge, a desk, iPod docks, a safe, an iron and ironing board, a soaker tub, a hair dryer and climate control. Rooms are furnished with 2 queen beds or 1 king bed. Room extras include a sofabed, a separate bedroom, a living room, a Keurig coffeemaker, bathrobes and north shore mountain views. Accessible rooms are available.

Executive rooms offer access to the Opal Lounge which includes free hot breakfast, hors d'oeuvres at 5 pm, an honour bar, free non-alcoholic beverages and concierge services.

Self-parking is available underground for $12 and valet parking costs $16 per night. Local area transportation is available. Pets (to 75 lbs) are welcome for $49 per stay.

Reflect Social Dining and Lounge features fusion cuisine and offers a breakfast buffet from 6 - 10 am, lunch, happy hour from 3 - 6 pm, dinner, and Sunday Brunch. Room service is also available from 6 am to 11 pm.

Hotel amenities include a year round single-lane lap outdoor pool, an outdoor children's pool, an outdoor hot tub, a sun deck, a fitness centre, a business centre, concierge, dry cleaning, safety deposit boxes, luggage hold, elevators, free newspapers and meeting rooms.

Downtown Burnaby is a 9-minute drive away. Simon Fraser University is 21 minutes' drive. Vancouver International Airport (YVR) is a 24-minute drive without traffic. (All travel times: Google Maps)
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The Good
This hotel was very well liked by many of its guests. The staff definitely played a big role in guests' satisfaction with many finding them excellent, professional and willing to go the extra mile.

Guests liked the rooms. Many found them well cleaned and maintained, with nice views. Guests recommended the one-bedroom suites on the higher floors with mountain views for a romantic stay.

The hotel was conveniently located for accessing downtown Vancouver by car or by SkyTrain. Some said it was much cheaper than downtown hotels and a pretty quick drive into the city, 20-30 minutes. Parking costs were also much more reasonable than downtown rates. It was convenient to restaurants, bubble tea and a great Chinese food court in the attached mall. Guests also liked the location for taking a stroll in the nearby park or mall shopping a half a block away.

Some found delicious dining on site. Guests enjoyed Sunday Brunch, buffet or a la carte breakfasts, night snacks in the lounge and dinners on site.

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The Bad
Some complaints surfaced in online reviews which revealed some weak spots in the hotel.

Wi-Fi was likely the most important of these, with guests discovering an unexpectedly slow Internet speed at the hotel. Even guests who had paid for the High Speed Wi-Fi complained. It was too slow to stream music or YouTube. Overall, the scores online were on the low side.

Although a few enjoyed the fitness room and pool area, there were also some who found the fitness room too small, or with treadmills in need of repair and the outdoor pools small.

Parking was a challenge for some guests. It seems that the underground lot was poorly engineered and getting in and out of the garage was difficult and took a long time. Some guests advised utilizing the valet option to avoid having to self park.

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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #4 out of 12 Burnaby hotels from 988 reviews.

Booking.com guest reviews rated the hotel 8.4 out of 10 from 202 reviews.

Expedia.com guest reviews rated the hotel 4.2 out of 5 from 967 reviews.


Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.3
Very Good
#
4 / out of 12
hotels in Burnaby

Rated 8.3/10 based on 3861 reviews

Ranked #4 out of 12 hotels in Burnaby

3861
Map Marker Hilton Vancouver Metrotown
6083 McKay Avenue, Burnaby, BC