Overview
Located in downtown Burnaby, the Hilton Vancouver Metrotown provides leisure and business travellers with a centrally-located hotel near the SkyTrain, restaurants, and shopping.
This hotel has 283 air-conditioned guest rooms and suites, all of which offer cable TV, a coffeemaker, a desk, and a hair dryer. Standard rooms offer one king or two queen beds, while suites offer a king bedroom, and a separate living area with a sofabed.
Hotel amenities include a business centre, a fitness centre, an outdoor pool, a hot tub, and 16,000 square feet of meeting space. Accessible rooms are available upon request, self-parking and Wi-Fi are each $8.00 per day, and pets are permitted for a fee of $29 per pet per stay.
Reflect Social Dining is the hotel's on-site restaurant, offering breakfast, lunch, and dinner daily. Other nearby dining options include Green Basil Thai Restaurant located around the corner, and Isami Sushi which is a 2-minute walk northeast of the hotel.
The Hilton Vancouver Metrotown is across the street from both Metropolis at Metrotown (Vancouver's largest shopping complex) and the Metrotown SkyTrain station (connecting Burnaby with downtown Vancouver and surrounding areas). Simon Fraser University can be found roughly 30 minutes away by car and Vancouver's city centre is about a 20-minute drive northwest of the hotel. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Wi-Fi and self-parking $8 per day, pets permitted for $29 per pet per stay (call date: Nov. 19, 2012).
The GoodThe majority of reviews consulted for this analysis were positive with much praise going to the hotel's staff, location, and rooms.
Several guests had positive experiences with the hotel's staff. They characterized them as friendly and helpful, with excellent and consistent customer service. One guest remarked, "Every staff member we came into contact with was very helpful and happy to 'go the extra mile' to make sure we were comfortable in every way."
Most reviewers were pleased with the location of this hotel. They described it as being close to shopping and restaurants, and one guests mentioned it was an "easy SkyTrain ride to downtown Vancouver".
The rooms were a source of many compliments by lodgers, who described them as clean and quiet with comfortable beds and good water pressure. Guests also enjoyed the views of the north shore mountains and city from their rooms.
The Bad
While most of the reviews consulted for this analysis were positive, there were a few common complaints among them, which included added fees, the parking garage, and the pool.
Some guests were disappointed with the extra fees charged during their stay. They felt the parking and Wi-Fi (both $8 per night each), should have been included in the cost of their rooms.
The hotel's parking garage was a source of complaints by some reviewers. They reported it as being too small, with tight turns and cramped spaces.
A few guests were disappointed with the hotel's pool. They described it as small and only big enough for one person at a time. One guest mentioned they had to wait while another guest finished using it.
TripAdvisor.com guest reviews ranked the hotel #3 out of 12 Burnaby hotels from 294 reviews.
Hotels.com guest reviews rated the hotel 4.3 out of 5 from 191 reviews.
Expedia.com guest reviews rated the hotel 4.4 out of 5 with an 92% recommendation rate from 159 reviews.
Verified with a front desk agent: Wi-Fi and self-parking $8 per day, pets permitted for $29 per pet per stay (call date: Nov. 19, 2012).
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Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
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