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All-suite property, with free shuttle and massage service, outdoor pool

Pros
  • Free Wi-Fi, free massage service and free shuttle service to local businesses and shopping centres
  • Many guests found the location central for accessing restaurants and shopping
  • The staff were frequently complimented for their friendly and helpful service
  • Several guests thought that the hotel offered good value for the money they spent
  • Several reviewers described their rooms as clean and spacious
Cons
  • A couple of guests thought that their room was in need of upgrades
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Rates & Availability
Editor's Analysis
Updated Jan 7, 2013
Overview
This all-suite property is situated among business offices and retail shopping. The Brentwood Shopping mall and SkyTrain station are both about a 2-minute drive away. With freebies like massage services and a shuttle, this property is well suited for guests who prefer more than what you may find at a typical hotel.

All suites include separate living and bedroom areas, free Wi-Fi, a 37" flat screen TV with pay-per-view movies, Sony Playstation video games, a sofabed, a desk, a safe, a mini-bar, a full-sized fridge, a microwave, an iron and ironing board, a coffeemaker, an iPod docking station, a hair dryer, a make-up/shaving mirror and individual climate control. Select suites also include a jetted tub and marble tiled bathrooms. Suites are furnished with one queen bed, one king bed or two double beds.

Outdoor parking is available on site for $6 per day and pets are not permitted. 

The on-site Tivoli's Restaurant serves breakfast, lunch and dinner. This hotel also has an on-site lounge, Nickel's, which is open daily from 11 am to 2 pm and from 5 pm to 10 pm. Room service is also available (2 pm - 5 pm and 10 pm - 6:30 am).

On-site recreational facilities include an outdoor heated pool, a hot tub and a fitness centre. Other on-site amenities include free newspapers, a business centre (fax, copy, print and courier services), meeting and conference space, office supplies, free shuttle service to local businesses and shopping malls, free massage service and same-day dry cleaning. 

The Metropolis at Metrotown Mall (largest shopping centre in B.C.) is an 11-minute drive away, while the Michael J. Fox Theatre (performing arts venue) is 16 minutes away by car. Deer Lake Park (green space and hiking trails) is 13 minutes away by car. Downtown Vancouver may be accessed in about a 25-minute drive, while the Vancouver International Airport (YVR) is about 30 minutes away by car. (All driving time estimates: Google Maps)

Verified by a front desk agent on January 3, 2013: Outdoor parking is available for $6 per day. Pets are not permitted. Free Wi-Fi is available in guest rooms.
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The Good
Many guests described overall positive experiences at this hotel, among the reviews used for this analysis. Reviewers seemed most impressed by the customer service and central location.

The staff throughout the hotel were frequently complimented and guests described the staff as welcoming and responsive to guest concerns and requests. One reviewer said that the staff were "outstanding", while another guest said that "the hotel was really nice but the staff made it amazing".

Many guests found the location convenient for accessing shopping, restaurants and the SkyTrain station. A few reviewers mentioned walking to the SkyTrain and several neighbouring restaurants.

Several reviewers described their rooms as spacious and clean. A few reviewers found their rooms to be well equipped with amenities.

Several guests thought that the hotel offered good value for the money they spent and a few reviewers indicated that they were likely to stay at this property again.

A few guests praised the food at the on-site restaurant and lounge.
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The Bad
There were very few negative reviews found for this hotel, among the reviews sourced for this analysis, and most negative comments seemed to be isolated incidents. However, a couple of guests thought that their rooms were somewhat dated and in need of upgrades. 
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 3.8 out of 5, with 80% of 65 guests recommending the property.

TripAdvisor.ca ranked this hotel #6 out of 12 properties in Burnaby, with an average score of 4 out of 5, from 61 reviews.

Booking.com gave this property an average score of 8 out of 10, based on 22 guest reviews.

Verified by a front desk agent on January 3, 2013: Outdoor parking is available for $6 per day. Pets are not permitted. Free Wi-Fi is available in guest rooms.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
8.0
Very Good

Rated 8.0/10 based on 430 reviews

Ranked #7 out of 12 hotels in Burnaby


7 out of 10 | Robert stayed May 13, 2014

"just good"

"Room was fine...restaurant however was terrible."

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show older reviews

8 out of 10 | Alyson stayed July 16, 2006


8 out of 10 | John stayed September 25, 2004

"Darryl was very helpful."

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8 out of 10 | Robert stayed September 17, 2004


5 out of 10 | Verified Guest stayed May 15, 2004


10 out of 10 | Faik stayed February 18, 2004

"I'll be back to stay again soon."

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8 out of 10 | John stayed December 08, 2003

"The hotel is showing signs of wear. We received a good dollar value only because we inspected several rooms which were not satisfactory and then we were upgraded that was. In the case of one room we inspected they called it non smoking and was quite obvious that the last person who stayed in it was a smoker by the smell. Another couple on the trip received better value than we did by negoiating woith the hotel, we paid $99 per night and they paid $89 for the same room we were upgraded to."

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Map Marker Executive Hotel Burnaby
4201 Lougheed Highway, Burnaby, BC