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In Big White Resort, units with kitchens or kitchenettes, great staff
- Free Wi-Fi, free parking
- Numerous guests praised the friendly and helpful staff
- The hotel's proximity to skiing and restaurants was praised by many lodgers
- Several reviewers enjoyed their clean and well-equipped rooms
- A few guests reported small rooms
- Noise transfer was reported by a couple of lodgers
Updated Feb 19, 2014
Located in Big White Resort, Chateau Big White is geared towards travellers who prefer condo-style accommodations with ski-to-door access, extended kitchen amenities, a spa and wellness centre and on-site dining.more
Each of the hotel's non-smoking units comes equipped with free Wi-Fi, cable TV, a fireplace, a kitchenette, a seating area with a sofabed and a hair dryer. Units with one or two separate bedrooms and a full kitchen are also available and the hotel is not wheelchair accessible.
Daily maid service is provided with linen changed every three to five days, depending on the length of stay.
The hotel also offers ski-in/ski-out access, a hot tub, a spa and wellness centre, guest laundry, ski storage, meeting space, free parking and on-site dining at The Black Diamond Bar and Grill, which serves breakfast, lunch and dinner daily. Pets are not permitted.
Beaverdell General Store is roughly a 29-minute drive away, while Black Mountain Golf Club can be found 46 minutes away by car. Kelowna's city centre and Kelowna International Airport (YLW) are both about a 1-hour drive from the hotel. (All distances and travel time estimates: Google Maps)
The majority of the reviews sourced for this analysis were positive, with praise going to the hotel's staff, location and rooms. However, it should be noted that there were a limited number of total reviews available to be sourced at the time of writing.
Numerous guests praised the hotel's staff, characterizing them as friendly, accommodating and helpful. One patron remarked, "From the moment we arrived we were greeted by friendly staff. After injuring my knee, the staff,(Laura, Louise and Johnny) were incredibly helpful and went out of their way to help arrange transport to get first aid from ski patrol as well as arranging ice packs etc.".
The hotel's location was enjoyed by many lodgers, who found it close to skiing, restaurants, pubs, the gondola and a grocery store. One guest noted, "We found the location of Chateau Big White to be very central and one of the most convenient places for ski-in, ski-out".
Several reviewers were pleased with their accommodations at the hotel. They described their rooms as clean, quiet, spacious, well equipped and nicely decorated, with comfortable beds. A few lodgers had complaints about their rooms, however.
As noted above, there were a limited number of guest reviews available to be sourced at the time of writing this editorial. While the majority of reviews consulted for this analysis were positive, there were a few complaints about the rooms and noise transfer.
Although the majority of reviewers were pleased with their clean and well-equipped rooms, a few guests had complaints about their accommodations. They reported small-sized rooms, spotty Wi-Fi and dated decor.
A couple of lodgers complained about noise transfer from people leaving nearby bars late at night. One patron noted, "Even though our room overlooked the street facing downhill, it was probably quieter than the rooms facing uphill overlooking the ski mountain and subject to the noise of people coming and going from restaurants, bars, and stores. Higher is probably quieter, too".
SourcesTripAdvisor.com guest reviews ranked the hotel #1 of 2 Big White B&B and Inns with an average rating of 3.5 out of 5 from 11 reviews.
Booking.com guest reviews rated the hotel 9.8 out of 10 from 2 reviews.