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5-minute walk to beach, guest concerns about dated interior and poor service

Pros
  • Free Wi-Fi and free parking
  • A couple of reviewers found the location convenient for accessing the beach, shopping and restaurants on foot
  • A couple of guests found their beds to be comfortable
Cons
  • Several reviewers said that they would not stay at this hotel again
  • Many guests found their rooms to be dated and in need of upgrades
  • Several guests thought that this hotel did not offer good value for the money they spent
  • Several reviewers found the staff unresponsive to guest concerns and requests
  • A couple of guests were disturbed by noise in their rooms
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated Apr 4, 2013
Overview
This hotel is situated in the town area of Waterton and is a 5-minute walk from the beach. Offering private cabins, this property is well suited for guests travelling with children or guests travelling with a small group.

This property is 100% smoke free and all rooms include free Wi-Fi, a TV, a coffeemaker, a hair dryer, a three-piece bathroom and individual climate control. Select rooms also include a microwave and a mini-fridge or a full kitchen with a fridge, stovetop, microwave and dining set. Rooms are furnished with one or two queen beds, one queen bed and two twin beds or one king bed.

Suites are configured with a separate living area, one king bed, a fireplace and a jetted tub. Private cabins are also available at this property. Some cabins include a full kitchen, while select cabins include a jetted tub. Cabins are furnished with three double beds, one queen bed or two queen beds.

Free parking is available on site and pets are permitted for an additional fee of $20 per pet, per night. This hotel has two floors, exterior corridors and no elevator.

All guests receive free passes to the Waterton Park Recreational Facility, which offers an indoor pool, a hot tub, a sauna, a steam room, a games room and a fitness centre. It is only a 1-minute walk away. This property also features a common BBQ and picnic area.

The Waterton Park playground and tennis courts are 4 minutes away on foot, while the Waterton Lakes Golf Course is a 5-minute walk away. The Prince of Wales hotel, part of the Waterton National Park, is a 3-minute drive away. The U.S./Canada border is about 34 minutes away by car. (All walking and driving time estimates: Google Maps)
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The Good
There were very few compliments found for this property, among the reviews used for this analysis. Many reviewers described it as nothing special or just okay. However, a couple of guests agreed that the beds were comfortable and that the location was convenient for accessing shopping, restaurants and the beach on foot.

A couple of guests found their rooms to be clean and the staff to be friendly. However, several other reviewers disagreed with these guests (see below for more details).
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The Bad
Many guests seemed disappointed with their stay at this property, among the reviews sourced for this editorial, and several reviewers said that they would not stay at this hotel again.

Many guests described their rooms as dated or dingy. Several of these guests complained about unpleasant musty odours in their rooms, while other reviewers described TVs and lighting fixtures that were not in working order. A few guests said that their rooms did not meet their cleanliness expectations.

Several reviewers thought that the room rates were expensive and that the hotel did not offer good value for the money they spent. One guest described his stay as a rip-off.

Several guests complained that the staff seemed disinterested and unresponsive to their concerns. One reviewer was upset that instead of providing a crib for her baby (as she requested), the staff arranged extras blankets on the floor.

A couple of guests complained about noise and one of these guests specifically mentioned that doors slamming in the halls created a disturbance.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 3.6 out of 5, with 91% of 32 guests recommending the property.

TripAdvisor.com ranked this hotel #8 out of 8 hotels in the area, with an average score of 3 out of 5, from 55 reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
6.6
Fair
#
4 / out of 4
hotels in Waterton Park

Rated 6.6/10 based on 275 reviews

Ranked #4 out of 4 hotels in Waterton Park

275
Map Marker Aspen Village Inn
111 Windflower Avenue, Waterton Park, AB