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BEST WESTERN PLUS Chateau Inn Sylvan Lake

8.8 | Very Good
MAP

Highly praised Sylvan Lake hotel with indoor pool, free parking and free hot breakfast

Pros
  • Free Wi-Fi, free parking, free hot breakfast
  • Conveniently close to Sylvan Lake, shops and restaurants, according to guests
  • Guests were impressed with friendly staff
  • Guests said rooms were clean and spacious
Cons
  • A handful of guests thought that the breakfast seating area was too small
  • Some guests thought that the room rate was expensive
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Analysis
Updated Feb 10, 2015
Overview
Located across the street from Sylvan Lake and Sylvan Lake Provincial Park (including beach access), this hotel is well suited for guests who want to be within walking distance of the water.

All of the 72 rooms at this non-smoking hotel have free Wi-Fi, a microwave, a mini-fridge, a desk, a TV, a coffeemaker, a hair dryer and an iron and ironing board. Rooms are furnished with either one king or two queen beds. Pets are allowed for $20 per day with a $100 per week maximum. The pet policy covers dogs, but cats and birds may be welcome as well, depending on room availability.

There is no on-site restaurant, although there is a wide selection of restaurants within a 10-minute walk of the hotel. Guests are offered a full hot breakfast daily, including fresh breads, breakfast meats, eggs, cereal, fruit, coffee and juice. On-site amenities include free parking, an indoor pool, a hot tub and a gym. There are also guest laundry facilities, a 24-hour front desk, a business centre and space for meetings, banquets and other events.

This hotel features wheelchair-accessible elevators and two handicap-accessible rooms are available.

This hotel is located approximately at the mid-way point between Calgary and Edmonton, about a 1-hour and 45-minute drive from each city's centre. There are also a number of attractions within walking distance. Wild Rapids Waterslide Park is under a 5-minute walk away. Lakeside Mini-Golf and Go-Karts is about a 10-minute walk away. (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, parking and breakfast (Call date: May 14, 2013).
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The Good
Based on the reviews used for this analysis, most guests enjoyed their stays at this hotel. They commented most often about the hotel's location and about clean rooms.

Guests liked this hotel's proximity to Sylvan Lake and to Sylvan Lake Provincial Park (less than a 10-minute walk). Guests said that the hotel was well located for travellers looking to access a number of shops and restaurants, as many are reachable within a short walk of 10 minutes or less.

Guests were impressed with the rooms at this hotel and described them as clean, spacious, well equipped, nicely configured and pleasantly decorated. Rooms were described as fresh and bright.

Staff were noted as being friendly, efficient and courteous. Front desk staff were noted as being particularly warm and helpful.

The free breakfast was tasty and plentiful, guests said. Guests said food was frequently re-stocked and fresh. However, there were a few complaints about the breakfast area (see below).

Several guests enjoyed the hot tub and the pool. They said that the area was clean and well maintained.
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The Bad
Based on the reviews used for this analysis, guest impression was mostly favourable. There were a few isolated comments that did not seem to be reflective of overall opinion.

A handful of guests thought that the room rate was overly expensive. 

While a number of guests praised the quality and the selection of the food offered at the complimentary continental breakfast, some guests felt that the breakfast area was too small to accommodate all the guests who wanted to eat at the same time.

Some guests were disappointed that there was no on-site restaurant.
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #1 out of 5 Sylvan Lake hotels with an average rating of 4.5 out of 5 based on 26 reviews.

Booking.com guest reviewers rated this hotel 8.9 out of 10 based on 21 reviews.

Hotels.com guest reviewers rated this hotel 4.7 out of 5 based on 9 reviews.

The author called the hotel on May 14, 2013 to verify some information.

Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
8.8
Very Good
#
1 / out of 2
hotels in Sylvan Lake

Rated 8.8/10 based on 333 reviews

Ranked #1 out of 2 hotels in Sylvan Lake

333
Map Marker BEST WESTERN PLUS Chateau Inn Sylvan Lake
5027 Lakeshore Drive, Sylvan Lake, AB