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Guests mentioned beautiful mountain views but felt the property was overpriced and rundown

Pros
  • Free parking
  • According to many reviewers, the rooms had beautiful views of the mountains and the Icefields Parkway
  • Many guests liked the hotel's location and found it convenient for enjoying nearby outdoor activities
  • The rooms were clean, according to some guests
Cons
  • Many guests felt the room rates were too high for the quality and service provided
  • The restaurant had overpriced food and bad service, according to several reviewers
  • Several guests felt the rooms could have been better equipped
  • The hotel was rundown and dated, according to several guests
jump to full editor's analysis (below)
Freebies
Free Parking
Rates & Availability
Editor's Analysis
Updated Feb 25, 2013
Overview
This hotel is situated right on the Icefields Parkway with several outdoor recreational activities available nearby. With the nearest Highway 93 interchange 15-minutes by car (west) from the hotel, this property would be ideal for guests who want easy access to nearby outdoor attractions or road travellers making a short stopover. 

This hotel offers 66 rooms that come with a telephone, satellite TV, a private deck with bench and complimentary toiletries. Some rooms feature a sofabed, a jetted tub, a fireplace, a coffeemaker and a mini-fridge.

Amenities include an on-site dining (cafeteria/dining room), on-site lounge (Crossing Pub), a gift shop, a fitness room, a sauna, guest laundry and a full service gas station.

On-site parking is complimentary. 

The surrounding area hosts several outdoor recreational activities. Warden Lake (hiking trails) is a 3-minute drive east from the hotel. A mountain biking trail is directly behind the property that takes guests along Saskatchewan River. Peyto Lake is a 28-minute car ride east. Bow Lake (fishing) is 33-minutes eastward by car from the hotel and Weeping Wall (ice climbing) is a 39-minute drive west of the property. (All driving estimates: Google Maps)
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The Good
The majority of reviews sourced for this analysis were negative. However, guests complimented the room views, the hotel's location and spoke favourably about the room cleanliness. 

By far, the biggest compliment among reviews were views from the rooms. Many guests raved about the mountain views from their rooms and felt that was the best part of their stay. 

The hotel's location was a big draw for many guests. They felt it was convenient for accessing outdoor recreational activities. Several reviewers mentioned it was an ideal location for a road trip stopover.

Some guests thought the rooms were clean. However, there are mixed reviews and opposing opinions about this (see below).
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The Bad
As mentioned above, the majority of reviews sourced for this analysis were negative. Guests complained about the room rates, the restaurant, the rooms and the general state of the hotel. 

Many guests complained about the room rates and felt the prices were too high for the accommodation provided. They felt the level of customer service was poor and the rooms did not justify the price.

The on-site restaurant was a source of criticism for many reviewers. They felt the food was poor quality, the service was bad and the food was overpriced.

Several guests felt the rooms could have been better equipped. Guests were disappointed that the rooms did not come with a mini-fridge or in-room coffee. One reviewer described the room amenities as bare minimum. 

Several reviewers criticized the general state of the hotel and described it as rundown and dated.
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Show Sources
Sources
Booking.com rated this property as 6.2 out of 10 based on 19 reviews.

TripAdvisor.com ranked this hotel #7 out of 7 hotels in Lake Louise based on 78 reviews.
Editor's Analysis by Jennee R.
Analyzed by Jennee R.
Jennee loves to travel and loves to live vicariously through others to help them find the right place to rest their heads while away from home.
Guest Reviews
5.2
Mediocre

Rated 5.2/10 based on 99 reviews

Ranked #1 out of 1 hotels in Saskatchewan River Crossing

Map Marker The Crossing Resort
Icefields Pwy (Hwy 93N), Saskatchewan River Crossing, AB