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Super 8 Rocky Mountain House

Super 8 Rocky Mountain House is a 2 star hotel in Rocky Mountain House, Alberta, Canada 4406 41St Avenue, Rocky Mountain House, AB, Canada
Estimated Price
$150
CAD
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Guest Reviews
Amenities
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Indoor pool, hot tub and waterslide, free breakfast and clean rooms

Pros 
  • Free Wi-Fi, free breakfast and free parking
  • Many guests described their rooms as clean
  • Many reviewers praised the food and selection at the free breakfast
  • The staff were frequently complimented for their friendly and helpful service
  • Several guests enjoyed the on-site pool and waterslide
  • A couple of reviewers thought that the room rates were reasonable
Cons 
  • A couple of guests were disturbed by noise from within the hotel

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Editor's Analysis
Updated on Jan 24, 2013
Overview
This property is situated within a 1-minute drive of Highway 11 and about 5 minutes by car from downtown Rocky Mountain House. There are a couple of restaurants adjacent to this hotel. With kitchenette rooms and an on-site waterslide, this hotel may appeal to guests travelling with children.

This hotel is 100% smoke-free and all rooms include free Wi-Fi, free local calls, a mini-fridge, a microwave, a coffeemaker, an iron and ironing board, a TV, a hair dryer and individual climate control. Efficiency rooms, which also include a kitchenette and a sofabed, are available. Rooms are furnished with one queen bed, two double beds, one king bed or three double beds.

Suites are configured with one king bed, a sofabed and a separate sitting area. Select suites also include a fireplace and/or a jetted tub. Family suites are furnished with one king bed, a sofabed and two twin beds.

Free parking is available on site and pets are permitted for an additional fee of $15 per pet, per night.

A free continental breakfast is served from 5 am to 9 am on weekdays and from 5 am to 10 am on weekends.

On-site recreational facilities include a fitness centre, an indoor pool, a waterslide and a hot tub. Other on-site amenities include a business centre, guest copy/fax service, ice/vending machines and meeting space.

The downtown area, which features shopping, The Rocky Mountain House Museum and the hospital is 5 minutes away by car. The Rocky Mountain House National Historical Site is 14 minutes away by car. Crimson Lake Provincial Park is a 23-minute drive away. (All driving time estimates: Google Maps)

Verified by a front desk agent on January 23, 2013: Pets are permitted for an additional fee of $15 per pet, per night. A free breakfast is served from 5 am to 9 am on weekdays and from 5 am to 10 am on weekends.
The Good
Many guests described overall positive experiences at this hotel, among the reviews used for this analysis. Reviewers mentioned room cleanliness, customer service and the free breakfast as the highlights of this hotel.

Many reviewers described their rooms as basic but clean. A few guests also specifically mentioned that their beds and pillows were comfortable.

The staff were frequently complimented for their friendly and responsive service. One reviewer said that the customer service was outstanding.

Many guests praised the food and variety at the free breakfast, specifically the hot sausages. However, a couple of reviewers were disappointed by the breakfast (see below for more details).

Several reviewers said that they enjoyed the indoor pool, waterslide and hot tub. One guest mentioned that the pool area appeared clean. However, a couple of guests had concerns about the water temperature.

A couple of guests thought that the room rates were reasonable and that the hotel offered good value for the money they spent.

The Bad
There were a few common concerns found for this property, among the reviews sourced for this analysis. A couple of guests were disturbed by noise from within the hotel. One reviewer said that he could hear noise from neighbouring rooms, while another guest said that his sleep was disrupted by guests leaving the hotel around 5 am.

While the food at the free breakfast received many praises, one guest thought that the breakfast service ended too early (9 am on weekdays and 10 am on weekends) and another reviewer said that the hot items were not frequently replenished.

Several reviewers enjoyed the pool area, however a couple of guests said that the indoor pool was uncomfortably cold and that their children were unable to stay in the water for more than a few minutes. One reviewer found the hot tub uncomfortably warm.
Expedia.ca gave this hotel an average score of 4.2 out of 5, with 60% of 5 guests recommending the property.

TripAdvisor.ca ranked this hotel #1 out of 5 properties in Rocky Mountain House, with an average score of 4 out of 5, from 34 reviews.

Booking.com gave this property an average score of 8.3 out of 10 based on 10 guest reviews.

The author called the hotel on January 23, 2013 to verify some information.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.


Guest Reviews
7.8
Good

#4 out of 4
Guest Rating Explained
Rating: 7.8 / 10 Details

No. of guest reviews: 24
Guest Recommended: Yes
Guest Ranking Explained

Super 8 Rocky Mountain House is #4 out of 4 hotels in Rocky Mountain House ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Verified Guest from Olds, AB CA rated Super 8 Rocky Mountain House 8 out of 10 on January 28, 2012 Verified Guest Hotel Review

"very good value"
"I received a room upgrade at no charge, the evening check in agent was very accommodating, but the morning check out girl not so much"
Hotel review by guest is Positive
Emil from Calgary, AB CA rated Super 8 Rocky Mountain House 7 out of 10 on October 01, 2011 Verified Guest Hotel Review

"the reception clerk was rather indifferent"
Hotel review by guest is Negative
Verified Guest from Niagara Falls, ON CA rated Super 8 Rocky Mountain House 8 out of 10 on August 13, 2010 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Positive
Jerry from Sherwood Park, AB CA rated Super 8 Rocky Mountain House 10 out of 10 on August 14, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Michelle from Blusffton, AB CA rated Super 8 Rocky Mountain House 7 out of 10 on May 21, 2006 Verified Guest Hotel Review

"We were surprised when we arrived that our room seemed to be a smoking room as it smelt like cigarette smoke as we had requested a non-smoking room while making the reservation. Also I think some maintenance of the weight machine in the fitness centre would be beneficial to all future guests. All in all it was a decent hotel, coming from Edmonton we found it a little pricey at $129 per night but I assume that is because of all the oil workers in the area."
Hotel review by guest is Positive
Shawn from Blusffton, AB CA rated Super 8 Rocky Mountain House 8 out of 10 on May 20, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Troy from Calgary, AB CA rated Super 8 Rocky Mountain House 8 out of 10 on October 21, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Ken from Chestermere, AB CA rated Super 8 Rocky Mountain House 8 out of 10 on August 28, 2005 Verified Guest Hotel Review

"The hotel people were fine and accommodated our needs well. The problem for us was with your own organisation - I specifically chose the room options indicated as available which were NOT designated as smoking rooms, when booking on the internet. When we arrived we found the booking had been made for a smoking room which definitely took the edge off our enjoyment and required an air purifier to be provided from the hotel. They did all they could to assist in what they insisted was a booking problem generated by your system. And I am sure you will still want to charge us for your own poor level of service provision, which I will resent, and will ensure I never use your service again. Ken Dutton [Client 84582098]"
Hotel review by guest is Positive
L.g. from Calgary, AB CA rated Super 8 Rocky Mountain House 8 out of 10 on July 27, 2005 Verified Guest Hotel Review

"good breakfast provided; nice choices available."
Hotel review by guest is Negative
Elaine from Windsor, ON CA rated Super 8 Rocky Mountain House 5 out of 10 on July 03, 2005 Verified Guest Hotel Review

"We found that all staff except for housekeeping were very unfriendly. We were never asked if there was anything we would like to make our stay more pleasant. There was never even a smile nor Good Morning etc. When asked to look into booking at another Super 8 in a different location we were handed a paper with the number on it and told to do it ourselves. Hence we booked our second night at the Holiday Inn in Calgary instead where we received excellent customer service. I have worked in customer service for over 27 years and was very disappointed in the lack of . I hestitate to stay at another Super 8 in the future."
Hotel review by guest is Positive
Verified Guest from Calgary, AB CA rated Super 8 Rocky Mountain House 7 out of 10 on June 24, 2004 Verified Guest Hotel Review

"My only concern was that I had requested a non smoking room, all that was apparently available at the time was a smoking room or a non smoking suite. The cost of the room was significantly higher than a standard room. Although I was given a corporate rate I feel that issuing the roomat the standrd rate would have been the proper thing to do."


Amenities

  • Business Center
  • High-speed Internet
  • Fitness Room/Gym
  • Parking
  • Swimming pool
  • Pet Friendly
  • Elevator / Lift
  • 24 Hour Reception
  • Air Conditioned
  • Banquet Facilities
  • Conference Room(s)
  • Security Guard
  • Refrigerator
  • Cable / Satellite TV
  • Connecting Rooms
  • Wake-up Service
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • Laundry service
  • Spa bath / Jacuzzi
  • Jacuzzi
  • Pool Indoor
  • Ice Machine
  • Vending Machines
  • Free Parking

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