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Lack of detailed cleaning and in need of updates, but friendly staff

  • Free Wi-Fi, free breakfast, free parking
  • Friendly staff, according to guests
  • Aging hotel, in need of renovation, maintenance and repair, according to guests
  • Lack of detailed cleaning, according to guests
  • Some guests complained about unpleasant odours in the rooms
jump to full editor's analysis (below)
Free Wi-Fi
Free Breakfast
Free Parking
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Editor's Analysis
Updated Sep 27, 2012
Located a 4-minute drive from Hwy 11 (also known as the David Thompson Hwy) and a 7-minute drive from Hwy 2 (Queen Elizabeth II Hwy), this hotel appeals to budget-friendly guests seeking accommodation at a lower price point close to these highways.
All of the 72 rooms at this hotel have free Wi-Fi, a coffeemaker and a hair dryer. Guests can choose from standard rooms (king or queen beds) or suites (with full kitchens that include an oven, a fridge, a microwave and a coffeemaker). Pets are permitted for a cost of $10.50/night. Parking is free.

Guests can dine on site for lunch and dinner daily at Shangri-La. Guests are also offered a complimentary continental breakfast every morning and baked goods and coffee throughout the day. There is also a selection of restaurants within a 5- to 10-minute walk of the hotel.

This hotel is about an 8-minute drive from downtown Red Deer. Shopping is nearby at Village Mall and at the Parkland Mall, both about a 4-minute drive away. Jackpot Casino is about a 9-minute drive away, while Rotary Recreation Park is also a 9-minute drive away and has tennis courts, picnic facilities and an outdoor skating oval in the winter and is also home to the Red Deer Museum and Art Gallery. (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, pet policy, parking and breakfast (call date: September 26, 2012).
The Good
The bulk of reviews used for this analysis were critical, but guests did have a few positive comments, mostly centring on staff.

A number of guests (even those who complained about other items in the hotel) thought that service from staff at this hotel was good. Staff were described as friendly and helpful. Front desk staff were noted especially.

One bright spot for guests was the continental breakfast, which a number of guests enjoyed. One guest appreciated having baked goods and coffee available throughout the day.

There were a few comments from guests who liked this hotel's price point. A number of them said that the hotel was affordable and that the price point was reasonable.
The Bad
Most of the reviews used for this analysis were not favourable, and guests were particularly unhappy with the lack of detailed cleaning and the overall appearance of the hotel.

Guests seemed to think that both the common areas and the rooms at this hotel were dirty, and several went into detail describing specific items and the level of uncleanliness with them. Guests wrote about yellowed lampshades, stains on tables, stained entrance mats and carpets and leftover soap and shampoo in the bathrooms, among many more.

Guests also said that the exterior of the hotel was poorly maintained, with weeds, cigarette butts and garbage around the entrance. Many guests said that this hotel was aging and in need of major renovations. Guests wrote about uneven floors, doors off hinges, missing sink faucets in the bathroom and showers that run hot water only, among others.

A number of guests complained about lingering odours of cigarette smoke in their rooms and said that the smell had permeated the linens, the beds and the pillows. A number of guests complained about odours apparently from other sources (a few described the odour as musty, while another described it as skunk-like).

A number of guests had problems working their TVs and complained about the picture and the reception.

There were some additional complaints about noise from air conditioning units and neighbours.

Show Sources
Sources guest reviewers ranked this hotel #21 out of 24 Red Deer hotels, based on 14 reviews. guest reviewers rated this hotel 5.6 out of 10, based on 18 reviews. guest reviewers rated this hotel 2.6 out of 5, based on 18 reviews. 28% of guests would recommend this hotel.

Confirmed with a front desk agent: Wi-Fi, pet policy, parking and breakfast (call date: September 26, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews

Rated 5.0/10 based on 212 reviews

Ranked #19 out of 20 hotels in Red Deer


2 out of 10 | Norm stayed June 15, 2014

"very dirty run down"

"Our fridge froze all our food. No one took care of it though we went to front desk numerous times. Had to use a face cloth as a bath tub stopper. They had no extra tub plugs. No elevator so luggage hauled 2 floors up stairs. Garbage laying on ground for the full 3 days we were there. No staff for cleaning. No internet for most of the first evening. We will never go back to this hotel."


4 out of 10 | Verified Guest stayed April 07, 2013

"They should have shut the place down for renovations."

"When we got there at 9.30pm it was like walking into a building site!! The carpet in the hall and rooms was really old and dirty. The front desk lady the next morning was lovely."


7 out of 10 | Verified Guest stayed April 04, 2013

"Super 8 North Red Deer"

"My stay was good for the value. the room was clean, continental breakfast was good and good food nearby. I think people living there and doing shift work, they come and go all hours, renovators doing putty work next door at 10 o'clock at night, but I would stay there again, I felt safe and the free wi fi was good."


5 out of 10 | Fran stayed March 26, 2013

"Picked the wrong one!"

"There are two Super 8's in Red Deer and I unfortunately chose the one that is farther down Gaetz Ave, next to a liquor store and caters mostly to out of town workers. It is undergoing renovations, and still needs alot of work on its shabby appearance. The room was cold, and the remote for the tv did not work properly. The continental breakfast was better than expected, but the area could use more frequent clean-ups."


8 out of 10 | Alice stayed March 16, 2013

"Yes, Would go back"

"Pleasant staff. Quiet and comfortable beds. Breakfast good and efficient."


2 out of 10 | Verified Guest stayed February 09, 2013

"BAD Stay"

"We stayed here for a one night's stay for a girl's volleyball tournament. We found this hotel very poor and would not recommend it to others. We found out there is another Super 8 hotel in Red Deer that is quite a bit newer, but the reservations were not transferrable. At one point we even thought of staying in the car overnight. It was a very bad experience!"


3 out of 10 | Dwayne stayed June 09, 2011

"Will never stay there again!!"

"I booked a king size bed and at check in was told only 1 king left but room wasn't clean and the cleaners had gone home.They stuck me and my wife in a queen but was more like a twin.The hallway smelt like urine (but was probably bleach). The breakfast was a bagel or dry cereal."

show older reviews

2 out of 10 | Trisha stayed July 08, 2006

"the night clerk was a meth-head, crack addict that stunk, needed to wash his hair, brush his teeth and stop picking the meth-pocs of his skin. the nite manager was a creep and NOT a great first impression.....and he answered the hotels phone with "hello, this is Wal-mart". sorry but your hotel chain needs to hire proffesionals not junkies!! i will never stay at your hotel again."


2 out of 10 | Jennifer stayed December 29, 2005

"The hotel was rundown and customer service was very disappointing."


2 out of 10 | Brett stayed September 11, 2005

"The motel was old, and the heat didn't work in the room. The water would fluctuate between hot and cold. The walls were paper thin. I will never stay at another super 8. This experience will make me stay at a Best Western or Travelodge. Thanks for nothing Super 8."


3 out of 10 | Benjamin stayed July 30, 2005

"We were very disappointed in the condition of the room given the price we paid. Upon arrival, (late evening) the room (a non-smoking room) smelled like marijuanna smoke, and the beds were not at all comfortable. Had it not been so late, we would have asked for our money back and sought another hotel. When I complained the next morning, all the front desk clerk would say was that she wasn't surprised that the room smelled like that! There was no offer to rebate or discount the cost of the room, which I found to be in very very bad form. This was not an experience that would make me likely to stay at a Super 8 Hotel again in the futre!"


3 out of 10 | Mike stayed July 10, 2005

"If it weren't for the staff our stay would have been a complete write off! The Red Deer operation definately needs extensive renovations to bring it up to minimum standards!"

Map Marker Super 8 Red Deer
7474 Gaetz Avenue, Red Deer, AB