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Red Deer hotel offers rooms with balconies, indoor pool, restaurant and jacuzzi suites
- Free amenities: Wi-Fi, parking, dog stays
- Many guests enjoyed large and clean rooms at the hotel
- Many guests liked staying on site where their convention was held
- Staff were friendly according to guests
- Guests found the location convenient for accessing the rest of the city, restaurants and shopping
- Many guests found the beds comfortable
- Some guests enjoyed meals on site
- Several guests complained of noise disturbances from loud guests and the attached night club
- Some guests complained of older rooms in need of updates
- Several guests complained of long waits for the elevator and also the lack of an elevator in certain sections of the hotel
- A few guests found the room service to be a little pricey
- A couple of guests were disappointed with the free snacks at the Club Level floor
Updated May 8, 2015
Located a 5-minute drive from the Red Deer city centre, this hotel is Red Deer's largest full-service hotel and meeting facility. This hotel is popular with guests who require conference facilities or who are attending events at the hotel.more
All of the 241 rooms at this non-smoking hotel have free Wi-Fi, air conditioning, an LCD flat-screen TV with cable channels and in-room movies, a coffeemaker with Starbucks coffee, tea maker with Tazo tea, a work desk with ergonomic chair, a hair dryer and an iron and ironing board. All rooms come with king or queen beds. Lower wing rooms (some with balconies) are located next to the indoor pool and seasonal courtyard. This hotel also offers accessible rooms and rooms with a view. Both microwaves and mini-fridges are available at an extra charge.
The hotel offers jacuzzi suites with a mini-kitchen (microwave, mini-fridge and wet bar) and some with fireplace and bi-level loft-style rooms. One-bedroom suites and luxury presidential suites are also available.
Club Level rooms offer deluxe suites, an exclusive club lounge and a host of freebies including continental breakfast, parking, hors d'oeuvres, alcoholic beverages, coffee and snacks throughout the day and evening.
The hotel has three restaurants and lounges and offers in-room dining. Guests can enjoy innovative dining on site at R&R Grill, which serves breakfast, lunch and dinner as well as Sunday and holiday brunches and Chef's Table dining. Guests can also unwind with a drink and lighter fare at the Garden Terrace Lounge (closed Sundays). Joe's Deli is located in the lobby for guests wishing to grab a quick soup, sandwich, dessert or coffee for breakfast and lunch, Monday through Saturday. In addition, there are a number of restaurants within a 5-minute walk of the hotel.
Other on-site amenities include free parking, a heated indoor saltwater pool, a hot tub, a seasonal courtyard, a 24-hour fitness centre, a business centre, a salon and fashion boutique. This hotel features 53,000 square feet of meeting and convention space. Dogs are welcomed at the hotel at no additional cost and the hotel offers a 'Sheraton Sweet Sleeper Dog Bed' for your pet.
Red Deer Regional Hospital and the Red Deer College are both a 4-minute drive away, or a 12-minute walk. The Bower Place Shopping Centre is a 2-minute drive from the hotel. The Rotary Recreation Park and Westerner Park (home to Westerner Days Fair and Exposition in July and to the Red Deer Rebels WHL hockey team) are both a 6-minute drive away. (All travel time estimates: Google Maps)
Confirmed with a front desk agent on April 27, 2015: Wi-Fi and parking are free to all guests, dog beds are complimentary at the hotel
Most of the reviews read for this report were positive, and guests were pleased with updated rooms, the location of the hotel and the service that the staff provided.more
Guests found many of the rooms well furnished, clean and comfortable. They said that they were of ample size and easily accommodated their needs. This hotel's tower rooms were renovated in 2011, and guests liked the updates to the decor and to the furnishings.
Location was a plus for guests who found the hotel to provide easy access to Red Deer attractions, restaurants and shopping
Staff here were helpful and eager to please and responded quickly and cheerfully to requests.
There were some additional comments about solid Wi-Fi connections and about comfy beds.
While most of the reviews read for this report were of a positive nature, guests did have a few complaints, including some issues with noise disturbance.more
There was a nightclub adjacent to the hotel (on the east side), which some guests found troublesome, both due to a lack of parking in the late evening/early morning, and because of noise disturbance from music and from patrons of the nightclub. To mitigate noise disturbance, guests recommended getting rooms on the west side of the building, away from the nightclub. Other complaints arose from guests returning from parties at the hotel who could be heard in rooms near the elevator and through the doors to the hallways.
A couple of guests complained about lingering odours of cigarette smoke, even though the hotel was non-smoking. These issues seemed to be a problem in the non-tower rooms that one guest said looked like an older motel, at least from the hallways.
There was the odd complaint concerning things that needed maintenance: a cracked toilet seat, a tub drain that didn't work, a cramped bathroom, dirty windows and ripped or stained carpets. One guest said there was no elevator in this section of the hotel.
In addition, a few guests found the restaurant and room service prices to be a little pricey.
SourcesExpedia.ca guest reviewers rated this hotel 4 out of 5, based on 203 reviews. 90% of guests would recommend this hotel.
TripAdvisor.com guest reviewers ranked this hotel #12 out of 27 Red Deer hotels, based on 291 reviews.
Booking.com guest reviewers rated this hotel 8.2 out of 10, based on 107 reviews.