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Red Deer budget hotel with basic rooms and free breakfast but mixed customer service reviews

  • Free Wi-Fi, free wired Internet, free parking, free breakfast
  • Guests liked this hotel's proximity to Hwy 2 and to Westerner Park
  • Very clean rooms, according to guests
  • Some guests thought that the rooms were small
  • A few guests had trouble locating this hotel
  • Staff received mixed reviews from guests
jump to full editor's analysis (below)
Free Wi-Fi
Free Breakfast
Free Parking
Free Internet
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Editor's Analysis
Updated Feb 24, 2015
Located less than a 5-minute drive to Hwy 2 (also known as Queen Elizabeth II Hwy), this hotel might appeal to guests who seek accommodation with easy highway access. The hotel is also handy for those attending events in Westerner Park, a 3-minute drive away.

All of the 76 rooms at this hotel have free Wi-Fi, free wired Internet, a hair dryer and a coffeemaker. Rooms come with one or two queen beds and some rooms also have a fridge. Pets are permitted for a cost of $15/day.

There is no on-site restaurant, but guests are offered a complimentary continental breakfast daily. There are restaurants located within a 5- to 10-minute drive. On-site parking is free.

Shopping is available at Bower Place Shopping Centre (3-minute drive). Westerner Park (home to Westerner Days Fair and Exposition in July and to the Red Deer Rebels WHL hockey team) is also nearby (3-minute drive). Red Deer College is a 7-minute drive away, while the downtown Red Deer area is a 6-minute drive away. Rotary Recreation Park, featuring tennis courts, picnic facilities and an outdoor skating rink in the winter, and the Red Deer Museum and Art Gallery are a 6-minute drive away. (All distances and travel time estimates: Google Maps)
The Good
Most of the reviews used for this analysis were favourable, and guests were particularly impressed with this hotel's location and with the cleanliness of its rooms.

Location was a big draw for a number of guests who appreciated this hotel's proximity to Westerner Park (3-minute drive) and thought that it was conveniently close to shops, restaurants and to Hwy 2 (Queen Elizabeth II Hwy, less than a 5-minute drive away).

Numerous guests said that rooms were very clean and tidy.

Guests received good service from staff here who were friendly and helpful. Many were impressed with the speed and enthusiasm with which staff responded to requests, and felt that guest satisfaction was top priority for staff.

There was a sense from guests that there was good value received for the price point. Guests were generally satisfied with what they got in return for what they paid.

There were some peripheral comments about good Wi-Fi connections and about good quality and selection offered at the complimentary continental breakfast.
The Bad
The vast number of comments used for this analysis were positive, but there were a few guest complaints, although they did not seem to be reflective of overall guest experience.

While a number of guests found this hotel conveniently located, some guests had difficulties locating this hotel via GPS, and suggested using an alternate method to find the hotel. A few guests who were travelling to the hotel from the north said that the hotel was difficult to access, given its location on a service road.

A few guests complained about disturbance from street noise. Some guests were bothered by noisy air conditioning units in their rooms. One guest was bothered by noise from guests in the parking lot.

A few guests complained that the rooms were small and that moving around in them was difficult.

Show Sources
Sources guest reviewers ranked this hotel #9 out of 24 Red Deer hotels, based on 40 reviews. guest reviewers rated this hotel 7.4 out of 10, or "good", based on 12 reviews. guest reviewers rated this hotel 3.5 out of 5, based on 24 reviews. 79% of guests would recommend this hotel.

Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews

Rated 6.7/10 based on 253 reviews

Ranked #15 out of 20 hotels in Red Deer


6 out of 10 | Don stayed November 30, 2013

"Don G"

"Handy location to highway 2, comfortable bed, clean rooms but dated ;good continental breakfast and pleasant staff"


7 out of 10 | Chris stayed September 08, 2013

"Quick Night away"

"We were in need of a place to sleep, so we weren't worried about lots of fancy amenities. This hotel was clean, the staff was pleasant, and the breakfast was simple. The rates were very reasonable for our needs."


8 out of 10 | Ken stayed July 29, 2012

"customer service"

"I arrived early for check in and my room was ready. I asked if I could check out at 1:15 as I wanted to take a nap before my drive home. They happily obliged."


8 out of 10 | Robert philip stayed September 05, 2011

"Pleasently surprised!"

"Great room...good location"


7 out of 10 | Michael stayed May 13, 2011

"good value for money"

"very helpful staff, newly renovated rooms, sound proof doors and windows, a good 2 star property."


3 out of 10 | April stayed May 08, 2011

"The bed was hard and when you open the door is smelled"

"The lady at the front desk was very helpful. The bed was suppose to be a queen but it looked like a double and when you layed on it, it was like laying on cement. We had no face cloths and only two very small towels. When we open the room it was dark and smelly in there. I will never book at this motel that claims to be a hotel again."

show older reviews

4 out of 10 | Terry stayed December 17, 2010

"I could hear every step of tenanct in room upstairs. could not sleep with stompingnoise on ceiling. No sound proofing between rooms."


7 out of 10 | Verified Guest stayed November 21, 2010

"Just, to many noise from other people in the hotel during the night and early morning. The hotel should talk to these people to keep silent, because the hotel is going to lose clients"


6 out of 10 | Verified Guest stayed May 23, 2010

"Cheap and clean."

"We booked this hotel because we simply needed a place to sleep and eat breakfast for cheap, and it served that purpose. It was very clean and comfortable enough, but 1 of our 3 rooms had a malfunctioning heater making it impossible for those in that room to sleep due to the heat! The desk clerk who checked us in was very eager to help us, but when the heater caused issues in the middle of the night there was no solution offered (or refund) aside from packing up and moving to a different room on the other side of the hotel. There was no pool or hot tub, but like I said, if you just need a cheap place to sleep this does the job."

Map Marker Howard Johnson Inn Red Deer
37557 Hwy 2 South, Red Deer, AB