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Popular Red Deer hotel with indoor pool, well-liked restaurant and lounge and free parking

Pros
  • Free amenities: Wi-Fi, parking, local calls
  • Guests enjoyed clean, spacious and well-appointed rooms
  • Staff throughout the hotel offered excellent service, according to guests
  • Guests liked the location, close to shopping, restaurants and the college
  • The restaurant and overall food services were highly praised by numerous guests
Cons
  • A few guests thought the hotel's decor was dated
  • A few guests found rooms that were either too hot or too cold
  • A few guests complained of slow service at the front desk and the lounge
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated Oct 27, 2015
Overview
This recently renovated hotel is a popular choice for conferences, weddings and business meetings due to its excellent customer service and professionally-run food services. It is well located, close to a shopping mall and restaurants, and a 4-minute drive from the city centre.

The hotel has 98 smoke-free and pet-free rooms over 8 storeys. Common room amenities include free Wi-Fi, free local calls, a 37" flat screen HDTV with cable channels and pay-per-view movies and games, data ports, a Keurig coffeemaker, a mini-fridge, a work desk, an iron and ironing board, a hair dryer and climate control. (Microwaves are available upon request.) Rooms are furnished with 1 or 2 queen beds or 1 king bed. Room extras include a second TV, a private bedroom, a living room, a love seat with 2 armchairs, a wet bar, and a double jacuzzi. Accessible rooms are also available.

Free parking is available on site.

Guests can dine on site at Remington's Grill, daily for breakfast, lunch and dinner, or unwind with a drink or lighter fare at JB's Lounge, open for lunch and dinner. There are a number of dining establishments within a 5- to 10-minute walk. 

On-site amenities include an indoor pool, a hot tub, a business centre, free newspapers, a 24-hour front desk and meeting/banquet facilities. 

Shopping is available at Bower Place Shopping Centre (an 8-minute walk away). Red Deer College is also nearby, a 19-minute walk or 5-minute drive away. The Enmax Centrium and Westerner Park is a 6-minute drive from the hotel, and the downtown Red Deer area is a 7-minute drive away. (All travel time estimates: Google Maps)

Confirmed with the front desk on October 27, 2015: microwaves are available upon request
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The Good
Most of the reviews read for this report were positive, and guests were particularly enthusiastic about the location, the size and cleanliness of the rooms, the on-site dining and the customer service.

Guests were really impressed with the rooms at this hotel which many described as spotless and well appointed. They also said that the rooms were very spacious, and quiet, with comfortable beds. Many enjoyed peaceful stays.

Many guests liked the location just off a main thoroughfare, near Bower Place mall and near the college. One guest wrote, "The location is good, lots of shopping, and places to eat very close by."

The staff were described as polite, friendly, helpful and very accommodating. They definitely made the difference for many reviewers, who described them as eager to help and attentive to guests needs. One guest put it well, "The staff were exceptionally accommodating and took care of our every need."

Many reviewers enjoyed dining on site. Guests praised the buffets offered, the prime rib special for only $14, the steak sandwich and the well-stocked salad bar. Many enjoyed banquet and conference dining on site. Both room service and restaurant dining were frequently described as excellent.

Other compliments mentioned by reviewers: ample parking available, the hotel offers good value, the pool area is kept very clean and tidy, the hotel is well maintained, a quiet location with well insulated rooms, and easy parking even if pulling a trailer.
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The Bad
Some guest reviewers offered their critique of the hotel in recent reviews read for this report.

A few guests said the hotel's decor was dated. One thought the decor was circa 70's, another said the hotel was older, their room was dark with small windows, rooms that were too warm or too cold, and dingy stairwells. 

A few reviewers complained about the prices or food quality in the restaurant and lounge.

A few guests complained of slow service at the hotel, from the front desk and the lounge.

One-time complaints found online: windows don't open, no day spa, no fitness centre, the pool hours of operation are too short.

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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #8 out of 27 Red Deer hotels, based on 61 reviews.

Expedia.ca guest reviewers rated this hotel 4.2 out of 5, based on 149 reviews. 93% of guests would recommend this hotel.

Booking.com guest reviewers rated this hotel 8.3 out of 10, based on 43 reviews.



Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
8.2
Very Good
#
6 / out of 20
hotels in Red Deer

Rated 8.2/10 based on 386 reviews

Ranked #6 out of 20 hotels in Red Deer

386
Location
Map Marker Black Knight Inn
2929 50th Avenue, Red Deer, AB