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Older Red Deer hotel with indoor pool and some renovated rooms, but mixed reviews
- Free amenities: Wi-Fi, wired Internet, hot breakfast, parking, local calls
- Guests who got renovated rooms found them clean with comfortable beds
- Wi-Fi was rated as good overall by reviewers online
- Many enjoyed the pool and setting in the atrium
- Location was handy to restaurants, shopping, jogging trails and the hospital
- The staff were usually found to be friendly
- Dated, worn and dirty rooms a problem for many reviewers
- Guests complained of ladder access only to pool and no seating in hot tub
- Some felt the hotel offered poor quality for the price
- Many complained about meals at the restaurant
- Many said they would not return
Updated Jan 13, 2016
This older and partially-renovated hotel is located in the downtown district in walking distance of groceries, restaurants, a hospital, a park and a large green belt with trails. It offers some renovated rooms which guests find clean and comfortable.
All of the 233 smoke-free rooms at this hotel have free Wi-Fi, free wired Internet, free local calls, a 25" or 32" TV with cable and pay-per-view movies, a coffeemaker, a mini-fridge, a desk, an ergonomic chair, an iron and ironing board, a hair dryer and climate control. Rooms are furnished with 1 or 2 queen beds or 1 king bed. Room extras include a sofabed, a bunk bed, a separate bedroom, a living room, a second TV, a wet bar, a microwave, a dining table with chairs, and a balcony.
Free parking is available on site for cars and oversize vehicles with cold weather hook-ups. Pets are welcomed for $10 per night.
A free hot and cold breakfast buffet is available to guests from 6:30 am to 9:30 am.
Guests can dine on site at BotaniCa Garden Restaurant, which serves breakfast, lunch and dinner daily. There are a number of restaurants located within a 10-minute walk of this hotel.
Hotel amenities include an indoor pool, a hot tub, a 24-hour fitness centre, a tropical courtyard, a 24-hour business centre, a day spa, dry cleaning and meeting rooms.
This hotel is a 7-minute walk to Rotary Recreation Park, with its tennis courts, picnic facilities and an outdoor skating rink in the winter, as well as the Red Deer Museum and Art Gallery. Bower Place Shopping Centre (one of Red Deer's largest) is a 6-minute drive away. (All travel time estimates: Google Maps)
Confirmed with the front desk on January 12, 2016: breakfast is free to all guests, the hotel has pay-per-view movies, pets can stay for $10 per night, all rooms have a mini-fridge, but some rooms have a microwave; breakfast hours
Reviews were mixed overall, but some guests found the hotel to offer a clean room at a good value.
The hotel has new owners and is also seeing some renovations. Guests who got renovated rooms reported them to be comfortable, clean and well maintained. Many commented on comfortable beds.
Guests typically enjoyed the pool area which offers an indoor courtyard, filled with trees and plants. One guest wrote, "The atmosphere was very calming and relaxing, and having the bright open sky light near the pool made the hotel seem even more welcoming."
A number of guests liked this hotel's downtown location, in walking distance of shops, restaurants, trails and the hospital.
Many guests found the staff friendly and welcoming, but they didn't have a perfect record as some guests also complained about them.
For the most part, guests seemed to enjoy the free hot breakfast buffet, but there were some who felt it was lacking.
Guests who did not like this hotel were usually very upset with the state of the room they had been assigned and some vowed never to return.more
These guests described rooms that were badly worn with filthy and stained carpets, dim lighting, slow drains, noisy and inefficient AC units, very old TVs, mouldy ceiling tiles and scuffed furniture. Some also felt the parking lot was in need of resurfacing and there were repairs needed in the pool area. A few guests complained about the elevators stopping mid-trip and the doors banging into guests.
Some guests said their rooms were not well cleaned, with poorly vacuumed carpets, dusty and sticky areas. Several guests had water temperature issues.
Guests who paid mid-range prices felt the hotel was overpriced.
The breakfast buffet received mixed reviews, with some enjoying it and some find the food cold, rubbery or hard with not enough fresh fruit or vegetarian options.
Although guests usually liked the pool, one reviewer mentioned that it could not be walked into with a shallow area, but guests and children had to climb down a ladder to enter. Also the hot tub had no seats, so guests had to stand up while in the hot tub which felt odd and uncomfortable to several reviewers. One reviewer complained about the tropical courtyard having fake plants and occasionally a guest would complain that the restaurant overlooked the pool making it less private for those swimming.
SourcesTripAdvisor.com guest reviewers ranked this hotel #18 out of 28 Red Deer hotels, based on 204 reviews.
Expedia.ca guest reviewers rated this hotel 3.8 out of 5, based on 464 reviews.