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"Rooms need some work done to them. Beds should be replaced and there was a problem with using the hairdryer in the room, it blew the breaker, which was not convienient at 4:00 am in the morning, getting ready to catch the shuttle to the airport for a 6:00 am flight."
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"I have always enjoyed the Nisku Inn. I have been traveling to Edmonton for many years and will continue to stay there as long as they keep up the good work.
The front desk staff could be just a tab bit friendlier and more "welcoming" to the guests......bigger smiles and a cheery "Welcome to the Nisku Inn".....
Regards, Bob"
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"Didn't appreciate the fact that there were a number of men drinking outside their room next to the pool. Didn't use pool because of it as my wife and daughter felt very uncomfortable. When we walked to the restaurant or went outside had to go through the men standing there with beer and drinks in their hand around the rail of the pool. Left our truck in the secure parking lot as we were flying out the next morning and the side window was broken, glass all over the seat and a number of items stolen that was hiden well out of sight as we have tinted windows. Apparently they only patrol the so called secured parking lot during the night and the break-in happened during the day - that was never explained to us as when it is called secure you think that maybe there were at least security cameras or someone keeping an eye on it. We understood from the lady at the counter that there were a number of break-ins before we even left our truck and we were not told that as we would have went to West Edmonton Mall and left her in a locked facility that they have. Needless to say that there are a number of improvements that need to made before we stay there again."
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"MY PARENTS TRUCK GOT BROKEN INTO AND THE ROOM SMELLED REALLY BAD AND IT WAS NOT A SMOKING ROOM.THERE WAS ALSO A BUNCH OF DRUNK PEOPLE AROUND THE POOL THAT MADE THE WALK TO OUR ROOM UNCOMFTERBLE.FOR THESE REASONS I WILL NOT STAY AT YOUR HOTLE AGAIN.SORRY"
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"Always consistent. Check in is usually slow as it was again this time.
Regards, Bob Nemec"
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"Our experience was unfortunate. I was travelling with my two children 6 and 10. Air Canada's routing caused us to have an overnight stop in Edmonton. I had picked the hotel because it had an indoor pool. It looked like a great way to fill the children's morning.
The location and shuttle service related to the airport were excellent but the hotel sits in the middle of no where. The only source for outside food is a gas station. Upon arrival the fountain and pool and the layout of the internal courtyard almost made up for the poor ventilation system in the room and the lingering smell of cigarettes. The automated grand piano was a nice touch combined with the sound of the fountain and the beds were comfortable. Still our sleep was restless with the stagnant air in our internal room.
Our biggest disappointment came in the morning after an unimpressive trial of their Eggs Benedict. The pool had been closed for maintenance due to the repair of windows above the pool. We were not informed in advance nor was the staff apologetic. We noticed when we were checking out they responded to our complaint by tapping a note to the reception desk - so much for friendly service.
We can only describe their service as casual and the breakfast poor. My kids were starving. They normally finish their food at breakfast. They left half of their food on the plate and I had to buy them another meal at the airport.
Two other hotels were on the same shuttle service. If I ever have to overnight in Edmonton again, I will be booking in at one of those hotels."
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"The shuttle service to the airport was very convenient. Food, drinks and the service were very good."
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"Staff at the reservations counter were wonderful and friendly. They allowed me to use their computer so I could get my boarding passes for my flight and they stored my lunch in their fridge - that is service!"
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"Found a used tissue under my pillow! Staff was unprofessional!"
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"great location at the international airport...rooms okay but are badly in need of renovations...food plentiful but just so-so and on the cool side..... room/parking deal is great !!!"
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"Only complaint that I have is that it is a very noisy hotel. When a person pulls a wheeled suitcase along the corridor it is very loud. Voices carry very easily. Heard the piano until very late at night. Nice music but kept a person awake. In my opinion a good sleep is a necesity when leaving and flying out on the plane."
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"Our room was facing a rest area. The floors were noisy when someone walked or pulled their suitcase on it. The bar area wasn't comfortable and hard to find a server around 4:00 pm. We had our meal there and the waitress was good and the meal was ok. Pre-booked our room and when we arrived they were giving it to someone else. Close to the airport but we needed a better sleep."
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"nice exterior and lobby but once you get to the room it was worn and very dated with stained ceiling tiles."
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"Don't let the bison in the water feature put you off, the room is adequate - well maintained and clean. Use the back door to the room, it's a completely different hotel!"
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"Our suitcases were heavy and at our age, lugging them up the stairs was unpleasant. Otherwise, top rate."
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"Stayed at this hotel because it was close to airport and had up to 7 days parking while away was great. We were actually out of town for 10 days but the hotel didn't charge us extra. Vans for pick-up to and from airport were quick and regular and the drivers were friendly and helpful.
Your service (hotel reservations) could be more useful though; I had questions that your operators couldn't answer so I had to call the hotel directly (eg. park & ride info, and directions to hotel)"
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"Things were great at the Hotel, all though after speaking with many other commuters I was told it is a bit pricier than some of the others. It didn't offer any type of continental breakfast with the over night stay...but it did offer a $5 and $7 breakfast to go option which takes orders until 11 p.m. but unfortunately I was not informed of this and didn't realise until after the fact that this service was offered. This was the only down-fall to my stay at the Hotel, otherwise it was perfect. The shuttles ran quite freequently and if they were not there, the hotel paged one and it arrived within minutes."
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"I had no problem with the hotel and liked the proximity to the airport and the free shuttle. It worked for me."
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"service in the resturant was non existent..air conditioning was not working in room..was moved to another room..still not working.moved to 3rd room..did not replace towels last night there..when I requested towels was told to use hand towels for wash cloth..because
they could not locate any..had to go have key card changed several times because it would not work in door..over all very poor service"
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"Your coffee shop had a nice ambiance and excellent food. I met a friend for dinner and we enjoyed it very much."
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"The restaurant was terrible and the service even worse.
My company boss came into the hotel to pick me up and asked for me at the front desk and the could not even find my name on the computer even before I had checked out.
He was some upset."
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