OverviewThis property is situated within a 2-minute drive of the nearest Trans-Canada Highway interchange and is also within a 6-minute drive of downtown Medicine Hat. This hotel is well suited for guests who are looking to access business offices or explore the area by car.
Both smoking and non-smoking accommodations are available. All rooms include free Wi-Fi, free local calls, a TV, a coffeemaker, a mini-fridge, a microwave, an iron and ironing board, a hair dryer and individual climate control. Select rooms also include a kitchenette (fridge, oven, stove and cookware) and/or a balcony. Rooms are furnished with one queen bed, two queen beds or one king bed.
Suites provide more spacious accommodations and are furnished with either one queen bed or one king bed. King bed suites also include a jetted tub.
Free parking is available on site and pets are permitted for an additional fee of $10 per pet, per stay (maximum of two pets per room). This hotel provides free shuttle transportation to and from the Medicine Hat airport (YXH). The shuttle service operates on demand and travel must be arranged through the front desk directly.
A free continental breakfast is served daily from 6 am to 10 am.
Other on-site amenities include an indoor pool, a hot tub, a fitness centre, a sauna, a business centre, meeting space, an ATM, dry cleaning service, a common BBQ area, free newspapers and ice/vending machines.
The Esplanade Arts and Heritage Centre is 5 minutes away by car, while the Medicine Hat Arena (home of the WHL`s Medicine Hat Tigers) is a 7-minute drive away. The Medicine Hat Mall (retail shopping, restaurants and a movie theatre) and The Casino by Vanshaw (slots and table games) are both about 10 minutes away by car.
The Greyhound bus station is 6 minutes away by car, while the Medicine Hat airport (YXH) is also a 6-minute drive away.
Verified by a front desk agent on January 10, 2013: The free airport shuttle operates on demand and travel must be arranged through the front desk directly. The free continental breakfast is served daily from 6 am to 10 am.
The GoodMany guests thought that the room rates were reasonable and that the hotel offered good value, among the reviews used for this analysis. Reviewers described pleasant stays given the price they paid and guests were most impressed with the free breakfast and the friendly customer service.
Many reviewers praised the food and selection at the free breakfast and one guest was particularly impressed that healthy options were made available. One reviewer described the selection as including muffins, bagels, toast, scrambled eggs, fruit and cereal.
The front desk agents were described as friendly and accommodating by many guests. One reviewer said that the staff were quick to provide directions, while another guest said that the staff "took care of my every need".
Some guests described their rooms as clean and generally comfortable, however several reviewers expressed concerns about room cleanliness (see below for more details).
The Bad
Dated guest room interiors and a lack of cleanliness were the most common concerns found among the reviews used for this analysis.
Several guests described their rooms as dated and one reviewer said that the property in general looked "more like a traditional motel from the 70s". Guests described cracked bathroom tiles, worn bedding, and bathroom fixtures in need of repair.
While some guests described their rooms as clean, other reviewers thought that the cleanliness could have been better. One reviewer thought that the "housekeeping was only average", while a couple of guests complained about garbage left behind from previous guests.
A few reviewers found their guest rooms to be small and a couple of other guests complained about an unpleasant smell in their room.
Expedia.ca gave this hotel an average score of 3.5 out of 5, with 64% of 11 guests recommending the property.
TripAdvisor.ca ranked this hotel #8 out of 18 properties in Medicine Hat, with an average score of 3.5 out of 5 from 25 reviews.
Booking.com gave this property an average score of 7.3 out of 10 based on 9 guest reviews.
The author called the hotel on January 10, 2013 to verify some information.
