6.9 | Fair
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Older budget hotel in downtown Lethbridge with pet-friendly rooms but many guest complaints
- Free amenities: Wi-Fi, hot breakfast and parking
- Several guests were impressed with the rooms and they were described as clean and cozy
- The location was convenient to local attractions and easy to find, according to several guests
- According to some guests, the breakfast was fresh and well-stocked
- The staff were described as friendly and attentive by some reviewers
- Several reviewers felt the hotel was old and renovations were in order
- Some guests felt the walls were thin and had noise complaints
- Some reviewers thought the bathrooms were too small
- Guests complained of being given dirty rooms that stank
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Updated Dec 11, 2014
The Superlodge Lethbridge (formerly the Thriftlodge Lethbridge) hotel is located in the downtown area of Lethbridge with restaurants and attractions within walking distance (less than 13-minutes by foot), making this hotel well suited for guests who want a centrally located hotel and for those who want to explore the area by foot.more
Each of the 90 individually climate controlled rooms come with cable TV, pay-per-view movies, a clock radio, a coffeemaker, a desk and chair, a microwave and a mini-fridge. Free Wi-Fi and free local calls come with all rooms.
A free hot breakfast is offered to guests and on-site parking is complimentary. Pets are permitted to stay at this hotel (fees range from $10 to $15, depending on pet size).
Other amenities include guest laundry, dry cleaning service, a 24-hour front desk, a guest computer (lobby) and complimentary newspaper (lobby).
Firestone Restaurant and Grill, Denny's, Dono Sushi and Papa John's Pizza are all within an 11-minute walk from the hotel (or a 3-minute drive). Shopping is available nearby at Park Place Shopping Centre, a 6-minute drive east. Spitz Stadium is a 3-minute walk or a 2-minute drive east, while Nikka Yuko Japanese Gardens are a 7-minute walk east or a 1-minute drive. (All walking and driving estimates: Google Maps)
Verified with a front desk agent March 6, 2013: free Wi-Fi, free breakfast, pet policy and microwave and mini-fridges in all rooms.
The negative feedback outweighed the positive feedback, among the reviews consulted for this analysis. It should be noted that the majority of negative feedback was not recent with most of the current feedback consists of positive comments. Guests praised the rooms, the location, the value, the staff and the breakfast.more
Several guests thought the rooms were clean and cozy. However, there were mixed reviews about this (see below).
The location was convenient to local attractions and several guests thought it was easy to find.
The staff were praised for being friendly and attentive by some guests.
The breakfast received praise from some guests and was described as fresh and well-stocked.
As mentioned above, the negative reviews outweighed the positive reviews but the negative feedback was not necessarily current. However, there were some common complaints from guests about the age of the hotel, the decor, noise complaints and the bathrooms.more
Although most of the feedback regarding the rooms was positive, several guests felt the hotel was starting to show its age and upgrades were suggested.
Some guests did not enjoy the beds and thought they were uncomfortable.
The bathrooms, according to some guests, were too small for comfort.
SourcesTripAdvisor.com ranked this hotel #11 out 17 hotels in Lethbridge based on 29 reviews.
Expedia.ca rated this hotel 3.2 out of 5 based on 17 reviews.
Booking.com rated this hotel 7.3 out of 10 based on 16 reviews.
The author called the hotel to confirm some information on March 6, 2013.