OverviewThis hotel is located in the downtown area and is 4-minutes from the nearest Highway 3 interchange, making it a popular choice with those who want a centrally located hotel with easy access to the highway.
Each of the 139 rooms comes with individual climate control, cable TV, pay-per-view channels, a coffee/tea maker, a desk and chair, an iron and ironing board and a hair dryer. Some rooms come with a sofabed, microwave and mini-fridge. All rooms come with free Wi-Fi and local calls.
Free parking on-site is available. Pets are permitted to stay at this hotel ($10 per night).
This property offers an indoor pool, a fitness centre, a business centre (guest computer/printer), fax and copy services, meeting space, dry cleaning service, an on-site restaurant (Denny's) and on-site lounge (Bar One Urban Lounge).
Centre Village Mall and Park Place Shopping Centre are both within a 5-minute drive north of the hotel. A few restaurants are within walking distance (5-minutes) such as Firestone Restaurant and Bar, Papa John's Pizza and Ric's Grill. Local attractions like Nikko Yuko Japanese Gardens and Henderson Lake Park are within walking distance, 10 to 14-minutes by foot, or a 3 to 4-minute drive from the hotel. (All walking and driving estimates: Google Maps)
Confirmed with a front desk agent March 5, 2013: pet policy, indoor pool, fitness centre, business centre and fax and copy services.
The GoodThe positive reviews outnumbered the negative reviews for this property, among the reviews consulted for this analysis. Guests had positive feedback for the staff, the rooms, the location, the rates and the beds.
Many guests praised the staff for being friendly and several guests described them as hard-working and helpful.
The rooms impressed several reviewers. They thought the rooms were clean and quiet. However, there were some mixed reviews and opposing opinions about rooms being quiet (see below for more details).
Several guests agreed that the location was convenient to restaurants and shopping. Some guests thought the hotel was ideally located for a road trip stopover.
According to some guests, the rates were reasonable for the area and accommodation provided.
Some guests thought the beds were comfortable.
The Bad
As mentioned above, the majority of feedback regarding this property was positive. However, there were some common concerns from reviewers about the age of the hotel, noise complaints and poor restaurant service.
Although the majority of comments regarding the rooms were positive, several guests complained about the general state of the hotel. They voiced concerns about things like the old furniture and television sets in the rooms. They described the decor as dated and tired.
Some guests had complaints about noise transfer from the street, as well as noisy air conditioning units.
A few reviewers complained about the service being too slow and the prices too high at the on-site restaurant.
TripAdvisor.com ranked this hotel #6 out of 17 hotels in Lethbridge based on 37 reviews.
Hotels.com rated this property 3.7 out of 5 based on 68 reviews.
Booking,com rated this hotel 7.1 out of 10 based on 16 reviews.
The author called the hotel on March 5, 2013 to verify some information.
 |
Analyzed by Jennee R.
Jennee loves to travel and loves to live vicariously through others to help them find the right place to rest their heads while away from home.
|
