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Older and pet-friendly Lethbridge budget hotel with a free basic breakfast and free parking

Pros
  • Free Wi-Fi, free breakfast and free parking
  • Several reviewers thought that the room rates were reasonable
  • Guests liked the location for being in walking distance of restaurants and convenient to shopping
  • Several guests found the staff to be friendly
  • Several guests described their rooms as clean and comfortable
Cons
  • Several guests said the hotel was tired and needed better maintenance and cleaning
  • Some guests complained of no fridge and/or microwave in their rooms as advertised on some sites
  • Some guests complained of finding double size beds, when queen beds were advertised
  • Several guests did not get what they expected when they booked online
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Analysis
Updated May 25, 2015
Overview
This pet-friendly hotel is situated on Highway 5, about an 8-minute drive from downtown Lethbridge. Offering lower room rates, free Wi-Fi, free breakfast and free parking, this hotel offers a budget-friendly hotel option for guests needing access to nearby points of interest or just wanting a night's rest while passing through Lethbridge on a car trip with their pet.

All rooms are smoke free and include free Wi-Fi, free local calls, a cable TV, a coffeemaker, an iron and ironing board, a hair dryer and individual climate control. Some rooms may also include a jetted tub, a mini-fridge and microwave and a sofabed. 

Pets under 40 lbs are permitted in select rooms for an additional fee of $10 per night.

A free continental breakfast is served daily from 7 am to 10 am and there are restaurant choices within a 1-minute walk of the hotel.

Other on-site amenities include free parking which includes space for oversize vehicles and a business centre.

Henderson Lake Golf Course and Nikka Yuko Japanese Garden are both a 5-minute walk away. The downtown area, which features boutique shopping, the Galt Museum and Archives, Park Place Shopping Centre, restaurants and city hall are about an 8-minute drive. The Oldman River and Lethbridge Viaduct, in Botteril Bottom Park are 8 minutes away by car, while Fort Whoop-Up National Historic Site is a 10-minute drive from the hotel. The University of Lethbridge is a 12-minute drive away.

The Lethbridge Airport (YQL) is 7 minutes away by car. (All walking and driving time estimates: Google Maps)

Verified by a front desk agent on May 25, 2015: Free breakfast hours 
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The Good
Positive comments outnumbered negative ones in the reviews read and sourced for this report.

The rooms were often described as clean, while a few reviewers added that their rooms were generally comfortable and spacious, although basic.

Guests who liked the hotel, found the staff accommodating, but there was a fair amount of negative comments toward the staff as well.

Several guests thought that the room rates were reasonable and that the hotel offered good value for the money they spent. Several reviewers appreciated the free breakfast service, although it was a very basic continental one.

Some reviewers found the hotel conveniently located close to restaurants and shopping.
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The Bad
While a lot of reviews were positive, there was also a fair number of guests who did not like the hotel or enjoy their stay. The problems centred around a tired and unappealing property and unprofessional management.

Several guests found the hotel too tired and dated, with old rooms and TVs. They described poorly-repaired fixtures and old and chipped furniture. It also did not meet the cleanliness expectations of a lot of guests, although more reviewers stated it was clean. Occasionally a guest would complain of bad odours, hard beds and noisy guests.

Staff was not always handling matters in a friendly or professional manner and several guests described run-ins and problems they had in their communication with the owners/staff. Guests were not always provided with breakfast at the advertised time as the staff was not there, guests were sometimes charged more than the agreed amount when booking online, and more than one guest complained of finding rooms with double-sized beds, when the hotel's own website states that all beds are queen size. In addition, some guests were expecting mini-fridges and microwaves to be in all the rooms, but when they got to the hotel, they found that their rooms did not have these amenities.


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Show Sources
Sources
Booking.com gave this hotel an average score of 7 out of 10, based upon 111 reviews.

TripAdvisor.ca ranked this hotel #8 out of 18 hotels in Lethbridge, with an average score of 3.5 out of 5, from 127 reviews.


Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
6.4
Fair
#
15 / out of 17
hotels in Lethbridge

Rated 6.4/10 based on 705 reviews

Ranked #15 out of 17 hotels in Lethbridge

705
Map Marker Howard Johnson Express Inn Lethbridge
1026 Mayor Magrath Drive South, Lethbridge, AB