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7-minute walk to shops and restaurants, clean and bright rooms with on-site waterpark

Pros
  • Free Wi-Fi, free buffet breakfast, free parking and free airport shuttle
  • The rooms were spacious, clean and bright, according to several guests
  • The on-site waterpark was a good source of entertainment for several reviewers
  • Several guests felt the staff were friendly and the service was outstanding
  • Some guests complimented the general appearance of the hotel and described it as modern, clean and well-kept
  • According to some guests, the location was convenient to shopping and downtown attractions
Cons
  • Some guests had noise complaints
  • A few guests thought the beds were uncomfortable
jump to full editor's analysis (below)
Freebies
Free Wi-Fi
Free Breakfast
Free Shuttle
Free Parking
Choose dates to check rates & book this hotel
Editor's Analysis
Updated Mar 8, 2013
Overview
This hotel is situated in an urban area with local attractions, restaurants and shopping within walking distance (less than 8-minutes), making it a good choice for travellers who want amenities nearby and the option to explore the area by foot.

This hotel was renovated in February 2011 and features updated rooms that come with cable TV, pay-per-view movies, a desk and chair, a coffee/tea maker, a microwave, a mini-fridge, an iron and ironing board, individual climate control and a hair dryer. Some rooms feature a sofabed and a separate dining area. Free Wi-Fi and free local calls are available in all rooms.

A buffet breakfast is offered to guests and is served 6 am to 9:30 am on weekdays and 7 am to 9:30 am on weekends.

Free on-site parking is available and pets are permitted to stay at this hotel ($10 per night). A complimentary airport shuttle is also provided (requires 24-hour notice, covers both ways).

Additional hotel features include an on-site waterpark (Mariner's Cove Water Park), a business centre, fax and copy services, guest laundry, dry cleaning service, an ATM machine. 

Shopping is 7-minutes away by foot (Southview Shopping Centre) and restaurants like Boston Pizza, Mr. Mikes Steakhouse, The Keg and Montana's are also a 7-minute walk from the hotel. New West Theatre and Southern Alberta Art Gallery are both within a 6-minute walk (south) from the property. (All walking estimates: Google Maps)

Confirmed with a front desk agent March 6, 2013: free breakfast and hours, on-site waterpark, pet policy, complimentary airport shuttle and free Wi-Fi. 
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The Good
The majority of reviews consulted for this analysis were positive with guests complimenting the rooms, the on-site waterpark, the staff, the hotel in general and the hotel's location.

The rooms were a major source of compliment from several reviewers. They described the rooms as clean, spacious and bright. 

Several reviewers were happy with the on-site waterpark. It was a good source of entertainment for them and some guests booked this hotel for this amenity, specifically those travelling with kids. 

The staff received praise from several guests and were described as friendly and the service as outstanding. Some guests liked that the check-in process was pleasant and efficient. However, there were mixed reviews about this and opposing opinions (see below).

Some reviewers described the hotel's general appearance as modern, clean and well-kept.

Some guests agreed that the hotel's location was convenient to shopping, restaurants and downtown attractions.

Additionally, a few guests liked the airport shuttle and felt it was a nice touch and a couple of reviewers felt the breakfast was impressive.
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The Bad
As mentioned above, the majority of feedback regarding this hotel was positive and guests were generally happy with their stay. However, there were some common concerns from guests about noise, uncomfortable beds and customer service issues.

Some reviewers complained about noise from the on-site waterpark. These reviewers were disturbed during the waterpark hours and felt this inconvenience took away from their trip.

A few guests thought the beds were uncomfortable.

As mentioned above, most of the feedback regarding the customer service was positive. However, a few guests complained about booking issues/miscommunications and a couple reviewer felt the staff were not accommodating.
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Show Sources
Sources
TripAdvisor.com ranked this hotel #4 out of 17 hotels in Lethbridge based on 82 reviews.

Hotels.com rated this hotel 3.7 out of 5 based on 30 reviews.

Booking.com rated this property 7.4 out of 10 based on 5 reviews.

The author called to verify some information on March 5, 2013.
Editor's Analysis by Jennee R.
Analyzed by Jennee R.
Jennee loves to travel and loves to live vicariously through others to help them find the right place to rest their heads while away from home.
Guest Reviews
7.6
Good

Rated 7.6/10 based on 225 reviews

Ranked #6 out of 1 hotels in Lethbridge


8 out of 10 | Tanya stayed September 06, 2010

"Pool is fun, Hot tub - not so much!"

"The hot tub is located way to close to the waterslide and you get a huge splash of cold water anytime anyone comes down the slide. The parking lot is too small also. The hot breakfast was nice and the microwave and fridge in the room were nice perks too."

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8 out of 10 | Ronald stayed August 06, 2010

"Business trip to Lethbridge"

"I had an appointment in downtown Lethbridge and the hotel was central for shopping and my meeting. The close access to a major mall made the location appealing to my teenage son."

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show older reviews

10 out of 10 | Amber stayed August 20, 2006

"My husband and i both said it was the cleaniest and quietist hotel we have ever stayed at. excelent price. we will be back for any future stay in Lethbridge. Keep up the good work."

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10 out of 10 | Jamie stayed July 23, 2006

"WE had a very enjoyable stay. We would definately stay there again."

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8 out of 10 | Carolle stayed December 30, 2005

"Sorry, I am late replying. I usally stay here while in Edmonton and find it frienldy and comfortable. The only thing that I don't like is that parking is at a premium and if you park on the street there is always a bylaw officer right there at 9:00 am giving out tickets. I think there should be some arrangement with the city of Lethbridge and the city could be nicer to visitors!"

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9 out of 10 | David c stayed July 30, 2004

"The hotel was very children-friendly, well suited to the needs of travelling families."

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Map Marker Holiday Inn Express Lethbridge
120 Stafford Drive South, Lethbridge, AB