OverviewThis property is situated under 10 minutes by car from the nearest Highway 3 interchange and features a pool with a waterslide, which may make it a good choice for the leisure traveller who wants to explore the area by car and those travelling with children.
Each room features a mini-fridge, a coffeemaker, individual climate control, cable TV, a hair dryer, free Wi-Fi and free local calls. Suites feature a sofabed, a microwave, an iron and ironing board and a jetted tub.
A free continental breakfast is offered and complimentary on-site parking is available. Pets are permitted to stay at this hotel for a fee of $10 per night.
Other hotel features include an indoor pool with waterslide, a hot tub, an ATM machine, dry cleaning service, meeting space and fax and copy services.
A few restaurants are within walking distance (7-minutes by foot), including Mocha Cabana (coffee lounge), Taj East Indian Restaurant and Miro Bistro (European food). Park Place Shopping is a 6-minute drive (east). Sir Alexander Galt Museum and Southern Alberta Art Gallery are both within walking distance, 8-minutes by foot or a 2-minute drive. (All walking and driving estimates: Google Maps)
Verified with a front desk agent March 6, 2013: free Wi-Fi, pet policy and mini-fridge in all rooms.
The GoodAmong the reviews consulted for this analysis, the negative feedback outweighed the positive feedback. However, guests praised the staff, pool, location and breakfast.
The staff received praise from several guests and were described as friendly and helpful.
Several guests were happy with the pool. They enjoyed that it was warm and the area was clean. Some guests felt the waterslide was a nice bonus, specifically those travelling with children.
Some reviewers agreed that the location was convenient to shops and restaurants.
Some guests spoke favourably about the breakfast and thought the selection was good and the service was great.
The Bad
As mentioned above, the majority of feedback regarding this hotel was negative and many guests would not return or recommend it to others. Guests complained about the decor, room size, noise and the hot tub.
Several guests complained about the decor and described it as dated. Additionally, several reviewers criticized the hotel's general appearance and felt the hotel was starting to show its age. They felt serious updates and renovations were required. Things like stained carpets, old comforters and thin towels were sources of criticism for some guests.
Some reviewers felt the rooms were too small for comfort.
Some guests had complaints about noise transfer and felt the walls were too thin.
Some reviewers expressed disappointment to find that the hot tub was out of service during their stay (however, the hotel has confirmed it is now in service, as of March 6, 2013). These guests would have appreciated communication about the closure prior to booking.
Expedia.ca rated this hotel 3.6 out of 5 based on 43 reviews.
TripAdvisor.com ranked this hotel #15 out of 17 hotels in Lethbridge based on 85 reviews.
Booking.com rated this hotel 7.3 out of 10 based on 22 reviews.
The author called the hotel to verify information on March 6, 2013.
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Analyzed by Jennee R.
Jennee loves to travel and loves to live vicariously through others to help them find the right place to rest their heads while away from home.
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