Nisku InnNisku InnNisku InnNisku InnNisku InnNisku InnNisku InnNisku InnNisku Inn

Partially renovated Leduc airport hotel 3 minutes to YEG with free airport shuttle

Pros
  • Free Wi-Fi, free breakfast, free airport shuttle, free parking
  • Many guests praised the hotel's proximity to the airport
  • The hotel's staff were found to be friendly and accommodating
  • Some lodgers were satisfied with their clean and updated rooms
  • Some guests enjoyed meals on site
Cons
  • Some guests reported noise transfer
  • A few lodgers found the pick-up shuttle service to be slow
  • Several guests complained about the hotel's tired and worn condition and musty smells
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Free Breakfast
Free Shuttle
Free Parking
Rates & Availability
Editor's Analysis
Updated Oct 10, 2014
Overview
Located about a 3-minute drive from Edmonton International Airport (YEG) and a 2-minute drive from the nearest Highway 2 on-ramp, Nisku Inn & Conference Centre is suitable for car or air travellers who prefer a hotel with with on-site dining, a free airport shuttle and easy highway access. 

This hotel is also well suited to guests who need all-hours access to reception, fitness facilities, a business centre and the airport shuttle, and guests who need an early breakfast.

Each of the hotel's air-conditioned guest rooms comes equipped with free Wi-Fi, cable TV, a coffeemaker, a hair dryer and an iron and ironing board. 

Rooms with a mini-fridge, a microwave, a jetted tub and a sitting area with a sofabed are also available, as are smoking, non-smoking and wheelchair-accessible rooms. Pets are permitted in some rooms for $20 per pet, per night.

On-site amenities include an indoor pool and hot tub, a 24-hour fitness room, meeting/conference space, a 24-hour business centre, guest laundry, an elevator, free parking and a free 24-hour airport shuttle. Reception is also open 24 hours.

A free continental breakfast is served between 3 am and 6 am, while a free breakfast voucher for the on-site Stonewood Cafe is available to all guests after 6 am. Stonewood Cafe is open for breakfast, lunch, dinner and room service, while The Lakeside Grill serves dinner daily. Den Pub & Patio is open for lunch and dinner.

Leduc Plaza is about an 8-minute drive away, while Edmonton's city centre can be found 29 minutes away by car. The University of Alberta is roughly a 26-minute drive from the hotel. (All travel time estimates: Google Maps)

All property details verified by a front desk agent, May 27, 2014
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The Good
The majority of the reviews sourced for this analysis were positive, with compliments going to the hotel's location, staff and rooms.

Some guests were pleased with the hotel's location, namely because of its proximity to the airport. Other guests found the hotel close to shopping, downtown Edmonton and highway access.

The hotel's staff were the source of several compliments by reviewers. They were characterized as friendly, helpful, accommodating and efficient at check-in.

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The Bad
While the majority of reviews consulted for this analysis were positive, there were some complaints about the rooms and return airport shuttle.

Although some guests were satisfied with their clean and updated rooms, some lodgers criticized their accommodations. They reported much hallway noise, cigarette odours in non-smoking rooms and the hallways, worn decor and fixtures, uncomfortable beds and musty odours.

Although the majority of lodgers were pleased with the hotel's shuttle service to the airport, a few guests complained about the shuttle's pick-up service. They reported long waits at the airport for the shuttle to arrive.
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Show Sources
Sources
Expedia.ca guest reviews rated the hotel 3.4 out of 5 with a 74% recommendation rate from 220 reviews.

Booking.com guest reviews rated the hotel 7.7 out of 10 from 118 reviews.

TripAdvisor.com guest reviews ranked the hotel #5 of 5 Nisku hotels with an average rating of 2.5 out of 5 from 100 reviews.

The author corresponded with the hotel on May 27, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
6.3
Fair

Rated 6.3/10 based on 339 reviews

Ranked #13 out of 14 hotels in Leduc


5 out of 10 | Verified Guest stayed June 30, 2013

"Needs Update"

"The hotel is old and needs a complete update! The smell from the pool when you enter the hotel is not attractive. Te hallway to our room smelled of cigarette smoke, which made us wonder what the room would be like....fortunately it did not smell. The hotel should be non smoking! The bed was very comfortable but there could be little additions to the room like complimentary bottled water. I would not stay there again."

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10 out of 10 | Cherise stayed June 24, 2012

"felt like i was in a garden of eden"

"I loved the fact that the staff was so accomodating to me and my daughter. the trees and tables around the pool give a warm fun atmosphere. Very peaceful atmosphere. I would stay again any day!"

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4 out of 10 | Corinne stayed September 04, 2009

"Rooms need some work done to them. Beds should be replaced and there was a problem with using the hairdryer in the room, it blew the breaker, which was not convienient at 4:00 am in the morning, getting ready to catch the shuttle to the airport for a 6:00 am flight."

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8 out of 10 | Bob stayed September 08, 2006

"I have always enjoyed the Nisku Inn. I have been traveling to Edmonton for many years and will continue to stay there as long as they keep up the good work. The front desk staff could be just a tab bit friendlier and more "welcoming" to the guests......bigger smiles and a cheery "Welcome to the Nisku Inn"..... Regards, Bob"

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4 out of 10 | Harry stayed July 25, 2006

"Didn't appreciate the fact that there were a number of men drinking outside their room next to the pool. Didn't use pool because of it as my wife and daughter felt very uncomfortable. When we walked to the restaurant or went outside had to go through the men standing there with beer and drinks in their hand around the rail of the pool. Left our truck in the secure parking lot as we were flying out the next morning and the side window was broken, glass all over the seat and a number of items stolen that was hiden well out of sight as we have tinted windows. Apparently they only patrol the so called secured parking lot during the night and the break-in happened during the day - that was never explained to us as when it is called secure you think that maybe there were at least security cameras or someone keeping an eye on it. We understood from the lady at the counter that there were a number of break-ins before we even left our truck and we were not told that as we would have went to West Edmonton Mall and left her in a locked facility that they have. Needless to say that there are a number of improvements that need to made before we stay there again."

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5 out of 10 | Wayne stayed July 25, 2006

"MY PARENTS TRUCK GOT BROKEN INTO AND THE ROOM SMELLED REALLY BAD AND IT WAS NOT A SMOKING ROOM.THERE WAS ALSO A BUNCH OF DRUNK PEOPLE AROUND THE POOL THAT MADE THE WALK TO OUR ROOM UNCOMFTERBLE.FOR THESE REASONS I WILL NOT STAY AT YOUR HOTLE AGAIN.SORRY"

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7 out of 10 | Bob stayed July 17, 2006

"Always consistent. Check in is usually slow as it was again this time. Regards, Bob Nemec"

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3 out of 10 | Verified Guest stayed July 10, 2006

"Our experience was unfortunate. I was travelling with my two children 6 and 10. Air Canada's routing caused us to have an overnight stop in Edmonton. I had picked the hotel because it had an indoor pool. It looked like a great way to fill the children's morning. The location and shuttle service related to the airport were excellent but the hotel sits in the middle of no where. The only source for outside food is a gas station. Upon arrival the fountain and pool and the layout of the internal courtyard almost made up for the poor ventilation system in the room and the lingering smell of cigarettes. The automated grand piano was a nice touch combined with the sound of the fountain and the beds were comfortable. Still our sleep was restless with the stagnant air in our internal room. Our biggest disappointment came in the morning after an unimpressive trial of their Eggs Benedict. The pool had been closed for maintenance due to the repair of windows above the pool. We were not informed in advance nor was the staff apologetic. We noticed when we were checking out they responded to our complaint by tapping a note to the reception desk - so much for friendly service. We can only describe their service as casual and the breakfast poor. My kids were starving. They normally finish their food at breakfast. They left half of their food on the plate and I had to buy them another meal at the airport. Two other hotels were on the same shuttle service. If I ever have to overnight in Edmonton again, I will be booking in at one of those hotels."

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8 out of 10 | Shannon stayed July 06, 2006

"The shuttle service to the airport was very convenient. Food, drinks and the service were very good."

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9 out of 10 | Betty ann stayed June 27, 2006

"Staff at the reservations counter were wonderful and friendly. They allowed me to use their computer so I could get my boarding passes for my flight and they stored my lunch in their fridge - that is service!"

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3 out of 10 | Verified Guest stayed June 05, 2006

"Found a used tissue under my pillow! Staff was unprofessional!"

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7 out of 10 | Irene stayed March 24, 2006

"great location at the international airport...rooms okay but are badly in need of renovations...food plentiful but just so-so and on the cool side..... room/parking deal is great !!!"

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7 out of 10 | Verified Guest stayed February 23, 2006

"Only complaint that I have is that it is a very noisy hotel. When a person pulls a wheeled suitcase along the corridor it is very loud. Voices carry very easily. Heard the piano until very late at night. Nice music but kept a person awake. In my opinion a good sleep is a necesity when leaving and flying out on the plane."

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4 out of 10 | Verified Guest stayed January 16, 2006

"Our room was facing a rest area. The floors were noisy when someone walked or pulled their suitcase on it. The bar area wasn't comfortable and hard to find a server around 4:00 pm. We had our meal there and the waitress was good and the meal was ok. Pre-booked our room and when we arrived they were giving it to someone else. Close to the airport but we needed a better sleep."

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3 out of 10 | Julie stayed August 26, 2005

"nice exterior and lobby but once you get to the room it was worn and very dated with stained ceiling tiles."

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8 out of 10 | Verified Guest stayed July 06, 2005

"Don't let the bison in the water feature put you off, the room is adequate - well maintained and clean. Use the back door to the room, it's a completely different hotel!"

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9 out of 10 | Verified Guest stayed July 03, 2005

"Our suitcases were heavy and at our age, lugging them up the stairs was unpleasant. Otherwise, top rate."

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8 out of 10 | Verified Guest stayed January 21, 2005

"Stayed at this hotel because it was close to airport and had up to 7 days parking while away was great. We were actually out of town for 10 days but the hotel didn't charge us extra. Vans for pick-up to and from airport were quick and regular and the drivers were friendly and helpful. Your service (hotel reservations) could be more useful though; I had questions that your operators couldn't answer so I had to call the hotel directly (eg. park & ride info, and directions to hotel)"

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8 out of 10 | Verified Guest stayed December 29, 2004

"Things were great at the Hotel, all though after speaking with many other commuters I was told it is a bit pricier than some of the others. It didn't offer any type of continental breakfast with the over night stay...but it did offer a $5 and $7 breakfast to go option which takes orders until 11 p.m. but unfortunately I was not informed of this and didn't realise until after the fact that this service was offered. This was the only down-fall to my stay at the Hotel, otherwise it was perfect. The shuttles ran quite freequently and if they were not there, the hotel paged one and it arrived within minutes."

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9 out of 10 | Barbara stayed November 29, 2004

"I had no problem with the hotel and liked the proximity to the airport and the free shuttle. It worked for me."

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4 out of 10 | Verified Guest stayed July 26, 2004

"service in the resturant was non existent..air conditioning was not working in room..was moved to another room..still not working.moved to 3rd room..did not replace towels last night there..when I requested towels was told to use hand towels for wash cloth..because they could not locate any..had to go have key card changed several times because it would not work in door..over all very poor service"

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8 out of 10 | Verified Guest stayed July 10, 2004

"Your coffee shop had a nice ambiance and excellent food. I met a friend for dinner and we enjoyed it very much."

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4 out of 10 | Darryl stayed May 17, 2004

"The restaurant was terrible and the service even worse. My company boss came into the hotel to pick me up and asked for me at the front desk and the could not even find my name on the computer even before I had checked out. He was some upset."

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Map Marker Nisku Inn
1101 4th Street, Leduc, AB