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Crystal Star Inn

7.2 | Good
MAP

Leduc airport hotel 4 min to YEG with free: shuttle, parking & breakfast, but mixed reviews

Pros
  • Free amenities: Wi-Fi, wired Internet, breakfast, parking, airport shuttle, local calls, newspapers
  • Many guests found large and comfortable rooms
  • Guests found the free shuttle to be prompt
  • Staff were well liked, friendly and very accommodating
  • Many were pleased with the value and lower room rates of the hotel
Cons
  • Many complained of dried-out baked goods at the free breakfast
  • Some heard the Nisku train or neighbours
  • Some complained of broken amenities
  • Several guests complained of no heat in their rooms
  • Many guests complained of poor housekeeping and dirty rooms
  • Dated rooms with tacky decor according to guests
  • Some complaints over poor Wi-Fi by guests
Freebies
Free Wi-Fi
Free Breakfast
Free Shuttle
Free Parking
Free Internet
Editor's Analysis
Updated May 22, 2016
Overview
This hotel offers a budget stay, a 4-minute drive from Edmonton International Airport (YEG) with 24-hour free airport shuttle.

The hotel offers 60 smoke-free and pet-free rooms over 3 floors. All rooms include free Wi-Fi, free wired Internet, free local calls, a 50" flat screen HDTV with cable, a DVD player, a coffeemaker, a mini-fridge, a desk, a fireplace, an iron and ironing board, a hair dryer and climate control. Rooms are furnished with 1 or 2 queen beds or 1 king bed. Room extras include a 1-person jacuzzi and a rotating round bed. Accessible rooms are available.

Free parking is available on site. Free 24-hour airport shuttle service runs hourly on-the-hour and guests can call for pick up from the airport. Long-term parking is available at the hotel. Guests who stay overnight will get 7 days free parking and will pay $5.25 per day thereafter.

A free continental breakfast is offered from 6 am to 10 am daily. There are restaurants within a 2-minute walk, Pluto's Restaurant & Pub and Sawmill Prime Rib & Steak House.

Hotel amenities include a 24-hour fitness centre, a guest laundry, vending machines, a picnic area, an elevator, free newspapers and meeting rooms. The front desk is open 24 hours.

Elite Indoor Park and Ride offers extended indoor parking, a 2-minute drive from the hotel. Leduc Common offers shopping an 8-minute drive away. Downtown Edmonton and West Edmonton Mall are about 28 minutes away by car. Devonian Botanical Garden is a 20-minute drive away. (All travel times: Google Maps)

Confirmed with the front desk on May 21, 2016: breakfast times, extended stay parking, shuttle details
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The Good
Some guests liked this hotel for the lower room rate it provided, the nearby access to the airport with free shuttle, and the extended parking available.

Although many said the rooms had dated decor, many guests also described their rooms as large with gas fireplaces and comfortable beds. While some guests said their rooms were clean, there were others complaining of rooms that were not clean to the standard they were expecting.

The room rates were low and guests liked that there was a prompt free shuttle to the airport included.

Staff were described as very accommodating and friendly. They were able to provide suggestions for dining and some described them as quite helpful (although this did not cover all the staff).

Guests found the location handy to the airport and a few dining spots nearby.
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The Bad
There was a lot of areas where the hotel did not function professionally and the guest scores were mixed, showing a lot of variance in guest opinion.

Recent room complaints were: poor Internet and no cables available for the wired Internet, room smelled gross, no heat in the room, room too hot, towels had strings and were ratty, pillows too large and hard, hair in the bed, sheets seemed yellow and smelled, uncomfortable beds, carpets needed better vacuuming, gross/mildew shower curtain, mould and grime in bathroom, dirty bathroom floor, dirty fixtures, no water from taps in the bathroom, expected a double jacuzzi in the Royal Suite and it only could fit one person, bitten all over by bugs (stayed May 2015), large rooms without enough furniture and retro decor very loud and tacky.

Some found amenities broken: broken lock on the door, the electric curtains were falling down, the rotating bed was broken and did not spin, broken elevator, broken coffee dispenser, TV remote did not work, bare bulbs hanging from wall and taps in bathroom were loose.

The free breakfast often received complaints: milk was off, all packet food, tiny and pitiful, week-old bagels, dried out bread and muffins--inedible, and a hot drink machine that only works during breakfast. Also there was nothing for guests who left before 6 am.

Noise was a problem for some. Guests said they could hear their neighbours, as well as train horns and street noise. Others complained of loud heaters and bathroom fans.

Occasionally guests complained about the shuttle service. One guest said the driver brought him to the wrong airport and refused to pick him up again, although he had said to call if it was the wrong one. Another said the driver was speeding, rolling through stop signs and cutting corners.

Some guests reported failed wake up calls and poor communication scheduling the airport shuttle, and unexpectedly poor service from staff members.
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Show Sources
Sources
Booking.com guest reviews rated the hotel 8.1 out of 10 from 214 reviews.

Expedia.ca guest reviews rated the hotel 3.6 out of 5 from 223 reviews.

TripAdvisor.com guest reviews ranked the hotel #1 of 3 Leduc B&B and Inns with an average rating of 3.5 out of 5 from 70 reviews.


Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
7.2
Good
#
12 / out of 14
hotels in Leduc

Rated 7.2/10 based on 561 reviews

Ranked #12 out of 14 hotels in Leduc

561
Map Marker Crystal Star Inn
8334 Sparrow Cresent, Leduc, AB