OverviewThis hotel is situated right on the Icefields Parkway with several outdoor recreational activities available nearby. With the nearest Highway 93 interchange 15-minutes by car (west) from the hotel, this property would be ideal for guests who want easy access to nearby outdoor attractions or road travellers making a short stopover.
This hotel offers 66 rooms that come with a telephone, satellite TV, a private deck with bench and complimentary toiletries. Some rooms feature a sofabed, a jetted tub, a fireplace, a coffeemaker and a mini-fridge.
Amenities include an on-site dining (cafeteria/dining room), on-site lounge (Crossing Pub), a gift shop, a fitness room, a sauna, guest laundry and a full service gas station.
On-site parking is complimentary.
The surrounding area hosts several outdoor recreational activities. Warden Lake (hiking trails) is a 3-minute drive east from the hotel. A mountain biking trail is directly behind the property that takes guests along Saskatchewan River. Peyto Lake is a 28-minute car ride east. Bow Lake (fishing) is 33-minutes eastward by car from the hotel and Weeping Wall (ice climbing) is a 39-minute drive west of the property. (All driving estimates: Google Maps)
The GoodThe majority of reviews sourced for this analysis were negative. However, guests complimented the room views, the hotel's location and spoke favourably about the room cleanliness.
By far, the biggest compliment among reviews were views from the rooms. Many guests raved about the mountain views from their rooms and felt that was the best part of their stay.
The hotel's location was a big draw for many guests. They felt it was convenient for accessing outdoor recreational activities. Several reviewers mentioned it was an ideal location for a road trip stopover.
Some guests thought the rooms were clean. However, there are mixed reviews and opposing opinions about this (see below).
The Bad
As mentioned above, the majority of reviews sourced for this analysis were negative. Guests complained about the room rates, the restaurant, the rooms and the general state of the hotel.
Many guests complained about the room rates and felt the prices were too high for the accommodation provided. They felt the level of customer service was poor and the rooms did not justify the price.
The on-site restaurant was a source of criticism for many reviewers. They felt the food was poor quality, the service was bad and the food was overpriced.
Several guests felt the rooms could have been better equipped. Guests were disappointed that the rooms did not come with a mini-fridge or in-room coffee. One reviewer described the room amenities as bare minimum.
Several reviewers criticized the general state of the hotel and described it as rundown and dated.
Booking.com rated this property as 6.2 out of 10 based on 19 reviews.
TripAdvisor.com ranked this hotel #7 out of 7 hotels in Lake Louise based on 78 reviews.
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Analyzed by Jennee R.
Jennee loves to travel and loves to live vicariously through others to help them find the right place to rest their heads while away from home.
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