Basic rooms with flat screen TVs, restaurant & pub, indoor pool, hot tubs, mixed reviews
- Free Wi-Fi, parking and ski area shuttle
- Many guests enjoyed the close proximity to the village and ski areas
- Some guests felt the suites were well-appointed
- Easy walk to The Village (6 minutes)
- Free shuttle to Lake Louis ski hill (7 minutes)
- Many guests felt the building and rooms were outdated
- Many guests complained about restaurant food and service
- The price was considered high by many guests
Updated Jul 10, 2014
This 100% non-smoking hotel offers 9 different guest room types over 5 lodges. Standard room features include a flat screen cable TV, a coffeemaker, a hair dryer, clock radio, telephone with voice mail and two double beds. Upgraded rooms may also feature two queen beds or one king bed, a desk, an iron and ironing board, a flat screen TV, a fridge, a microwave, a balcony, a fireplace and/or a jetted tub. Suites may sleep from three to eight people with a variety of bed combinations including one queen or one king bed, a queen sofabed and/or a set of bunk beds. Suites may also include a separate bedroom, a living room area, two levels and a kitchen or kitchenette. Pets are allowed for an additional $50 per stay.
Amenities at this hotel include an indoor pool, two indoor hot tubs, a games room, a fitness centre, ski storage, waxing and lock up, meeting and conference facilities, a business centre and guest laundry.
Additional seasonal amenities include an outdoor skating rink in the winter and a western-style BBQ in the hotel's gazebo and an ice cream parlour in the summer.
The Legends Restaurant open daily from 7am to 2pm. The Timberwolf Pizza & Pasta Cafe is open Tuesday to Saturday from 5pm to 10pm and the Explorers Lounge features pub-style dining daily from 5pm to 11pm.
The hotel supplies free to all guests: Wi-Fi, parking, shuttle to Lake Louise Ski Area in the winter months and local calls.
Lake Louise and Fairmont Chateau Lake Louise can be reached in under 10 minutes by car; a number of hiking trails can be accessed from that area. The Trans Canada Highway and Bow Valley Parkway are both a 2-minute drive away while Calgary International Airport (YYC) can be reached in about two and a half hours by car. (All distances and travel time estimates: Google Maps)
Many guests felt one of the best aspects of this hotel was its close proximity to the village area. Guests felt it was convenient to walk to nearby shops and restaurants. The location also provided for excellent mountain views and easy access (10-minute drive) to the ski area. Some guests also noted that the hotel grounds offered a natural, relaxing setting.
In many of the reviews sourced for this analysis guests complained that the rooms were outdated, however, the kitchen/kitchenette, fireplace, separate bedroom, greater occupancy limit and/or balcony found in some suites were all aspects that guests felt added to the comfort and convenience of their stay.
Many guests complained that the hotel was old and in need of updating. Linens, TVs, paint, beds and furnishings were all aspects that were noted to be aged and worn. Some guests also disliked the lack of air conditioning in certain rooms. Several guests felt that the hotel did not live up to its marketing image.
Many guests complained that the food at the restaurants was poor and overpriced. Some also felt the service was slow and/or the hours were limited. For example, one guest noted that the lounge closed early if there were no customers.
Many guests felt the hotel was overpriced for what you get. It was generally thought the hotel offer lower-end accommodations for a luxury price.
Booking.com rated this hotel 7 out of 10 based on 249 guest reviews.
Hotels.com rated this hotel 3.4 out of 5 based on 396 guest reviews.
Expedia.com rated this hotel 3.1 out of 5 based on 70 guest reviews.
9 out of 10 | Verified Guest stayed October 14, 2013
"Great place to stay on a budget."
"Everything you need to have a good nights sleep, and be taken care of."
5 out of 10 | Charles stayed March 06, 2013
"Badly needs a facefift!"
"The toilet handle was broken. One would think the cleaning staff would notice sucha glaring problem. When you pay $150 per night I at least expect real glasses and not plastic. The TV was at least + 20 years old. The room was clean but all the furniture as very old and worn. I would not recommend this hotel and woukld not stay again."
4 out of 10 | Gerald stayed July 10, 2010
"Not what we expected."
"The rooms were extremely small compared to other hotels on our trip. Restaurants were very expensive."
5 out of 10 | Laura stayed September 01, 2009
"All the staff were wonderful and very helpful. The food at the restaurant was like a family restaurant from the 1960's, edible, but boring and plain for the price, again, the service good. Do not know where else to eat in that town that was any better, we tried a few other places. I recommend people bring food and get a kitchenette The room was small and had a very old stale smell, which did not disappear with airing out. Lake Louise has some amazing natural wonders, but feels over crowded with tourists. Needs more multi language information available. Like maybe Hindi and Korean and Chinese."
4 out of 10 | Verified Guest stayed July 22, 2006
8 out of 10 | Aileen stayed July 03, 2006
"I had to check with the hotel regarding the nightly rate. The one I had been given on the internet booking was lower than the price charged. This was altered with no problems."
8 out of 10 | Verified Guest stayed May 28, 2006
"The hotel room was nice and clean and had everything you needed. The only thing it lacked was an elevator to the upstairs rooms which can be a real pain with suitcases."
3 out of 10 | Verified Guest stayed January 01, 2006
"Hotel was spread across 5 buildings, if you want to swim you have to walk over and then freeze on the way back, etc. The lobby was nice, but the actual rooms were dingy and motelesque. You could hear people passing by your room. We were rushed out in the morning."
9 out of 10 | Lee ann stayed September 17, 2005
"We felt that our room was well appointed and very clean. Overall we enjoyed our stay and will recommend it to others, however, the restaurant service was very poor and will not recommend our friends and colleages to eat at the Pizza or lounge restaurant. Our meals were slow and only ok at best. In fact our waiter forgot to put our order for our dinner and it was not until 1/2 hour or more later that he realized this...very poor service unfortunately."
6 out of 10 | Verified Guest stayed August 06, 2005
"The food at the Pizza/Pasta restaurant was terrible. I didn't think you could ruin pizza, but it tasted like it had a Bisquit crust. My Lasagna was a meat pie. I wanted to go back to the kitchen and teach them Italian Cooking 101. I know the hotel has no control over Lake Louise shopping, but the "grocery store" should have a little more than what it did. 7-11's seem to have more. We have a room with a "view of the pool". Since I have a health problem, sometimes I would need to rest during the day, but the noise from the pool was so loud I had to put my TV on to drown it out. I also didn't realize that this type of room had windows that didn't open to fresh air, or any air for that matter. It would have been nice to know so we could have reserved a different room. Also, you could use more washers and dryers along with 'rules' for usage. Guests would leave their clothes in the washers or dryers without considering someone else might need them. The dryers took 2 cycles to dry clothes, but guests didn't realize that and complained (to me, another guest, about it). I just ran a second cycle. I also found out that people who aren't staying at the hotel use the laundry. When I asked at the shopping area if there was a place to do my laundry, I was told to use the Lake Louise Inn."
9 out of 10 | Erin stayed July 20, 2005
"This place was really great. The cookout dnner in the gazebo was awesome! Barbeque salmon steak - perfection! It was really nice."