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Fairmont Chateau Lake Louise

8.8 | Very Good | #5 out of 9 hotels in Lake Louise

Highly praised Lake Louise resort hotel with stunning lake and mountain views 

  • Free to President Club Members: Wi-Fi, local calls, ski valet, business centre and shuttle to village and ski resort
  • Many guests appreciated the service of the staff
  • Lakeview rooms offered stunning views
  • Location was handy to highways, Lake Louise village and ski resort
  • Guests loved hiking, snowshoeing, canoeing, sleigh rides and skating right on site
  • Guests found good dining on site
  • Wi-Fi costs $13.65 for non-members
  • Self-parking is $30 and valet parking is $35 per night
  • Many felt the rooms were average and overpriced
  • Many complained of unexpectedly small rooms with small bathrooms
  • Stays were expensive with high parking, restaurant and other costs
  • Hotel public areas, restaurants and grounds got very busy with tour buses and day visitors
Editor's Review
Updated Feb 14, 2016
Located on the shores of Lake Louise, this luxury hotel offers stunning lake and mountain views with several restaurant choices on site. Recreational activities such as hiking, canoeing, golfing, ice skating, sleigh rides, downhill skiing and snowboarding are on site or nearby.
This smoke-free hotel offers 550 rooms and suites over 8 floors. All rooms include Wi-Fi ($13.65)*, a flat screen cable TV with pay movies and video games, a coffeemaker, a kettle, an insulated cooler, a safe, an iron and ironing board, a hair dryer, ceiling fan and windows that open. Rooms are furnished with 1 king bed, 1 or 2 queen beds or 2 twin beds. 

Room extras include air conditioning, a sofabed, 1 or 2 bedrooms, a Keurig coffeemaker, a bar fridge, a desk, a safe, a living room, a spiral staircase, an ornamental fireplace, a second bathroom, bathrobes, slippers, 2-levels and 1 or 2 balconies. Accessible rooms are available.

Covered parking is available for $30 per night or $35 for valet. A free shuttle is available to Lake Louise Village and Ski Resort. Pets are welcome for $50 per night.

The hotel has several dining options: Fairview Dining Room and Walliser Stube are open for dinner. Poppy Brasserie is open for breakfast from 6:30 am to 11 am. Lakeview Lounge offers lunch and evening tapas. Glacier Saloon is a western pub and sports bar, open for lunch and dinner. Chateau Deli is open 24 hours a day for light meals and take-out. Lago Italian Kitchen is open in the summer for dinner.

Hotel amenities include an indoor pool, a hot tub, a fitness centre, a steam room, a day spa, a business centre, meeting and conference facilities, a concierge,
ski storage, safety deposit boxes, laundry services, babysitting, elevators, and gift shops.

This hotel is an 11-minute drive from the village of Lake Louise and Samson Mall. Lake Louise Ski Resort is about a 9-minute drive from the hotel. The Trans-Canada Highway and Bow Valley Parkway are both a 6-minute drive away while Calgary International Airport (YYC) can be reached in about 2 hours by car. (All travel estimates: Google Maps)

*Guests should note that a daily service fee of $13.65 is charged to cover Wi-Fi, local calls, the business centre, ski valet and the shuttle service. (Guests can avoid this charge by signing up--for free--as a Fairmont President's Club member.)  Confirmed with the hotel February 10, 2016: Mini-fridges are available upon request, pet fees
The Good
This hotel provides a memorable setting amid stunning natural beauty with outdoor recreation on site and nearby. Classic luxury decor in the hotel's public spaces adds to the romantic ambiance for many.

Guests loved the beautiful lake views from their guest room windows. Although the rooms were often described as average and small, guests found them clean with good quality linens and comfortable beds.

Guests loved the grounds. There was a lot to see and do. Many enjoyed hiking along the lake and ice skating in the winter. One guest expounded on the area: "The resort is also conveniently located for a trail walk around the lake as well as steep hikes up to both the Plain of Six Glaciers and Lake Agnes Teahouses."

Staff were well reviewed for the most part with many guests having experienced friendly and helpful service.

Many reviewers enjoyed meals on site. The gift shops made for good browsing, and the hot tub was relaxing.

Other compliments were: fresh popcorn when you watch movies in the evening, you can rent all your winter sport equipment from the hotel's sport rental place, and it is cheaper than renting it from the Lake Louise Ski Resort, and the deli has excellent gluten free muffins.
The Bad
Occasionally guests were disappointed in their stays and offered their critique of its amenities and services.

Rooms were often described as much smaller than expected with small bathrooms. Some rooms were not air conditioned and guests complained of being too warm. Some tried the portable AC units, but found them ineffective and noisy. Still others described the rooms as mediocre, dusty, poorly insulated against sound, with aging decor and sometimes uncomfortable beds. Non lake-view rooms often had poor views.

Some guests were sensitive about the cost of the rooms and felt they were just too expensive for the size and the level of comfort and luxury offered. Others felt hit with high extra charges such as parking $30/day, canoe rentals $65/hr or $55/half-hour and pet stays $50/night.

The setting was memorable, but the downside was that bus loads of tourists came to the grounds to enjoy them as well, making the area, lobby and restaurants busy. One recent guest put it well, "The only fault with this hotel is that it is a victim of its own fame. The hotel seemed to be swarming with people who had come just to look or have tea and as a result everywhere was crowded."

Although guests enjoyed meals on site, they also complained of long waits to be seated (even when the restaurant was half empty) and there were also some complaints about the food quality and taste, high prices and small portions. 

Other recent complaints were: lobby seating was in short supply, common areas are often crowded with queues to check-in, to dine at restaurants, to book excursions; they charge for drinks in the Gold Lounge (not done in other hotels), and there is no common area to enjoy the view and relax or read.
Show Sources
TripAdvisor.ca ranked this hotel #2 out of 5 hotels and rated it 4.5 out of 5 based on 4,464 guest reviews.

Booking.com rated this hotel 8.7 out of 10 based on 674 guest reviews.

Expedia.com rated this hotel 4.4 out of 5 based on 1,642 guest reviews.

Editor's Analysis by Steph J.
Analyzed by Steph J.
Stephanie lives on Vancouver Island, BC, where she enjoys all things West Coast. She has daydreamed about travelling since childhood and has visited over a dozen countries since, but Canada is always at the top of her list.
Guest Reviews
Rated by Guests
8.8 / out of 10
"Very Good"
Ranked by Guests
5 / out of 9
hotels in Lake Louise

The average guest rating for Fairmont Chateau Lake Louise is 8.8 out of 10 based on 9347 reviews from past guests. This average guest rating ranks Fairmont Chateau Lake Louise at #5 out of 9 hotels in Lake Louise.

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Map Marker Fairmont Chateau Lake Louise
111 Lake Louise Drive, Lake Louise, AB