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Fairmont Chateau Lake Louise

8.8 | Very Good | #5 out of 9 hotels in Lake Louise
MAP

Highly praised Lake Louise resort hotel with stunning lake and mountain views 

Pros
  • Free to President Club Members: Wi-Fi, local calls, ski valet, business centre and shuttle to village and ski resort
  • Many guests appreciated the service of the staff
  • Lakeview rooms offered stunning views
  • Location was handy to highways, Lake Louise village and ski resort
  • Guests loved hiking, snowshoeing, canoeing, sleigh rides and skating right on site
  • Guests found good dining on site
Cons
  • Wi-Fi is included in the daily service fee of $15 (for non-members)
  • Self-parking is $30 and valet parking is $35 per night
  • Not all rooms are air conditioned
  • Many felt the rooms were average and overpriced
  • Many complained of unexpectedly small rooms with small bathrooms
  • Stays were expensive with high parking, restaurant and other costs
  • Hotel public areas, restaurants and grounds got very busy with tour buses and day visitors
Editor's Review
Updated Jun 14, 2017
Overview
Located on the shores of Lake Louise, this luxury hotel offers stunning lake and mountain views with several restaurant choices on site. Recreational activities such as hiking, canoeing, golfing, ice skating, sleigh rides, downhill skiing and snowboarding are on site or nearby.
  
This smoke-free hotel offers 550 rooms over 8 floors with elevator access. 

All rooms include Wi-Fi ($15)*, a flat screen cable TV with pay movies and video games, a coffeemaker, a kettle, an insulated cooler, a safe, an iron and ironing board, a hair dryer, ceiling fan and windows that open. 

Some rooms include air conditioning, a sofabed, 1 or 2 bedrooms, a Keurig coffeemaker, a bar fridge, a desk, a safe, a living room, a spiral staircase, an ornamental fireplace, a second bathroom, bathrobes, slippers, 2-levels and 1 or 2 balconies. Accessible rooms are available.

Rooms are furnished with 1 king bed, 1 or 2 queen beds or 2 twin beds. 

Guests should note: a daily service fee of $15 plus tax per room, per night is charged to cover Wi-Fi, local calls, the business centre, ski valet, bellman and valet tip, fitness classes and the shuttle service.

Covered parking is available for $30 per night or $35 for valet. 

A free shuttle is available to Lake Louise Village and Ski Resort. 

Pets are welcome for $50 per room, per night to a maximum of $350.

Restaurants on site:
Poppy Brasserie is open for breakfast from 6:30 am to 11 am. 
Lakeview Lounge offers lunch and evening tapas.
Glacier Saloon is a western pub and sports bar, open for lunch and dinner. 
Fairview Dining Room is open for dinner featuring Canadian contempory dining.
Walliser Stube offers European Alpine cuisine for dinner.
Chateau Deli is open 24 hours a day for light meals and take-out. 
Lago Italian Kitchen is open in the summer for dinner.
Room service is available 24 hours.

Hotel amenities include an indoor pool, a hot tub, a fitness centre, a steam room, a day spa, a 24-hour business centre, meeting and conference facilities, a concierge, ski storage, safety deposit boxes, laundry services, babysitting, and gift shops.

What’s nearby? This hotel is an 11-minute drive from the village of Lake Louise and Samson Mall. Lake Louise Ski Resort is about a 9-minute drive from the hotel. 

Getting around: The Trans-Canada Highway and Bow Valley Parkway are both a 6-minute drive. Calgary International Airport (YYC) is about 2 hours by car. (All travel estimates: Google Maps)

Confirmed by hotel June 13, 2017: room service is available 24 hours
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The Good
This hotel provides a memorable setting amid stunning natural beauty with outdoor recreation on site and nearby. Classic luxury decor in the hotel's public spaces adds to the romantic ambiance for many.

Guests loved the beautiful lake views from their guest room windows. Although the rooms were often described as average and small, guests found them clean with good quality linens and comfortable beds.

Guests loved the grounds. There was a lot to see and do. Many enjoyed hiking along the lake and ice skating in the winter. One guest expounded on the area: "The resort is also conveniently located for a trail walk around the lake as well as steep hikes up to both the Plain of Six Glaciers and Lake Agnes Teahouses."

Staff were well reviewed for the most part with many guests having experienced friendly and helpful service.

Many reviewers enjoyed meals on site. The gift shops made for good browsing, and the hot tub was relaxing.

Other compliments were: fresh popcorn when you watch movies in the evening, you can rent all your winter sport equipment from the hotel's sport rental place, and it is cheaper than renting it from the Lake Louise Ski Resort, and the deli has excellent gluten free muffins.
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The Bad
Occasionally guests were disappointed in their stays and offered their critique of its amenities and services.

Rooms were often described as much smaller than expected with small bathrooms. Some rooms were not air conditioned and guests complained of being too warm. Some tried the portable AC units, but found them ineffective and noisy. Still others described the rooms as mediocre, dusty, poorly insulated against sound, with aging decor and sometimes uncomfortable beds. Non lake-view rooms often had poor views.

Some guests were sensitive about the cost of the rooms and felt they were just too expensive for the size and the level of comfort and luxury offered. Others felt hit with high extra charges such as parking $30/day, canoe rentals $65/hr or $55/half-hour and pet stays $50/night.

The setting was memorable, but the downside was that bus loads of tourists came to the grounds to enjoy them as well, making the area, lobby and restaurants busy. One recent guest put it well, "The only fault with this hotel is that it is a victim of its own fame. The hotel seemed to be swarming with people who had come just to look or have tea and as a result everywhere was crowded."

Although guests enjoyed meals on site, they also complained of long waits to be seated (even when the restaurant was half empty) and there were also some complaints about the food quality and taste, high prices and small portions. 

Other recent complaints were: lobby seating was in short supply, common areas are often crowded with queues to check-in, to dine at restaurants, to book excursions; they charge for drinks in the Gold Lounge (not done in other hotels), and there is no common area to enjoy the view and relax or read.
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Show Sources
Sources
TripAdvisor.ca ranked this hotel #2 out of 5 hotels and rated it 4.5 out of 5 based on 4,464 guest reviews.

Booking.com rated this hotel 8.7 out of 10 based on 674 guest reviews.

Expedia.com rated this hotel 4.4 out of 5 based on 1,642 guest reviews.


Guest Reviews
Rated by Guests
8.8 / out of 10
"Very Good"
Ranked by Guests
#
5 / out of 9
hotels in Lake Louise

The average guest rating for Fairmont Chateau Lake Louise is 8.8 out of 10 based on 10800 reviews from past guests. This average guest rating ranks Fairmont Chateau Lake Louise at #5 out of 9 hotels in Lake Louise.

10800
Location
  • Yoho National Park (18.5 km)
  • Peyto Lake (38.5 km)
Map Marker Fairmont Chateau Lake Louise
111 Lake Louise Drive, Lake Louise, AB