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Tonquin Inn

$117.12 - $235
Tonquin Inn is a 2 star hotel in Jasper, Alberta, Canada
Photo 1 - Tonquin Inn, 100 Juniper Street, Jasper, AB, T0E1E0, Canada
Excellent mountain views, however small rooms
Pros 
  • Close to downtown Jasper
  • Great views
  • Friendly and helpful staff
  • Good quality food and excellent dining
  • Comfortable beds
Cons 
  • Small, cramped rooms
  • Cleanliness is hit or miss
  • Internet not reliable and not as advertised
  • Limited parking

Other Hotels in the Area
Lobstick Lodge
The Fairmont Jasper Park Lodge
Maligne Lodge
Marmot Lodge
Sawridge Inn And Conference Jasper
Mount Robson Inn
Sunwapta Falls
Amethyst Lodge
Coast Pyramid Lake Resort
Pocahontas Cabins
Best Western Jasper Inn and Suites
Whistler's Inn

Related Sites:

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Rooms: 1     Adults: 2     Kids: 0
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Editor's Analysis
Created: Feb 2, 2012
Overview
The Tonquin Inn is located in the heart of Jasper National Park. The hotel is surrounded by a picturesque landscape of snow-capped mountains and local wildlife. Based on numerous reviews from a number of sources guests were generally pleased with their stay. Across these sites the Tonquin Inn averaged around 4 out 5 points (on a 5 point rating scale) and just over 7 out of 10 points (on a 10 point rating scale).
The Good
Regardless of the source, many guest reviews mentioned the quality of the customer service they received. Praise for the friendly staff was fairly abundant. In addition, much was said regarding the quality of the food served by the Tonquin Inn. Many reviews from MyTravelGuide.com and Expedia.com mentioned how excellent their dining experience was. While there were some complaints about cleanliness there were just as many compliments. This leads me to believe that the satisfaction with cleanliness is probably dependent on the individual experience and expectations of each guest. The views of the surrounding mountains and wildlife were mentioned by a few guest reviews found on Booking.com. Finally, a handful of comments on TripAdvisor.com pointed out that overall the Tonquin Inn was a good value for the money paid.

The Bad
There was no shortage of complaints regarding the size of the rooms. Both MyTravelGuide.com and Booking.com reviewers consistently mentioned that the rooms were much smaller than anticipated. Similarly, Expedia.com guest reviews claimed they felt for the price paid the rooms were not up to par. Contradictory to praises about cleanliness, a handful of complaints across multiple sources mentioned that the rooms and hallways were not as clean as they should have been. While the hotel does have a pool for guest use, a few complaints on Booking.com mentioned that it was very cold and uncomfortable. Internet reliability seems to be an issue at this hotel according to guest reviews across numerous sites. Many guests complained that the Internet was either extremely unreliable or just not working. The room comfort was also an area of contention. A handful of complaints were found regarding the improperly functioning air conditioning units which caused the room to be quite hot. Similarly, TripAdvisor.com reviewers complained about poor soundproofing that lead to noise from outside disrupting their stay. Finally, guests from Booking.com mentioned that parking was difficult to get at times.
I checked out the following sources for this analysis, here’s what I found...

MyTravelGuide.com uses a 10 point rating scale and averages this hotel 5.5 out of 10 points. However, it should be noted that this rating was not characteristic of the overall rating compared to other sites. This site has very few reviews relative to other sites.

Booking.com had quite a few reviews with a lot of rich comments both for and against this hotel. The average rating was 7.4 points out of 10 from hundreds of guest reviews. Overall, guests were generally happy with the hotel however there was some contention over the value for the money paid.

TripAdvisor.com also had hundreds of reviews. Guest reviews were generally quite happy with their stay as the average rating on this site was 4.5 out of 5 points. Contradictory to what guests on Booking.com said, many reviews on TripAdvisor.com claimed the Tonquin Inn was a good value for the money.

Expedia.com uses a 5 point rating scale. The number of reviews were relatively low compared to sites like Booking.com and TripAdvisor, however guests generally liked their experience at Tonquin Inn giving it an average of just under 4 out of 5 points.
Editor's Analysis by Scott
Analyzed by Scott B.
With a keen interest in the flow of information and an eye for communication optimization, Scott is always looking for ways to finish this sentence...


Guest Reviews

$117.12 - $235
6.5
Fair

#8 out of 13
Guest Rating Explained
Rating: 6.5 / 10 Details

No. of guest reviews: 429
Guest Recommended: Yes
Popularity Ranking Explained

Tonquin Inn is #8 out of 13 hotels in Jasper ranked by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Lana from Cold Lake, AB CA rated Tonquin Inn 9 out of 10 on December 29, 2011 Verified Guest Hotel Review

"Lovely stay in Jasper"
"Very friendly at the desk and helpful. Room were big, clean and had a comfortable bed, after snowboarding all day that's important. Had a lovely stay at the Tonquin Inn."


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Hotel review by guest is Positive
Shane from Beaumont, AB CA rated Tonquin Inn 7 out of 10 on December 27, 2011 Verified Guest Hotel Review

"We use this hotel every ski season because it is great value and comfortable. The staff are always courteous and quick to help out in any way."

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Hotel review by guest is Positive
Israel from Edmonton, AB CA rated Tonquin Inn 7 out of 10 on October 10, 2011 Verified Guest Hotel Review

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Hotel review by guest is Positive
Wendy from Parksville, BC CA rated Tonquin Inn 9 out of 10 on September 25, 2011 Verified Guest Hotel Review

"The accomodations were very nice. Staff friendly and helpful."

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Hotel review by guest is Positive
Verified Guest from Red Deer, AB CA rated Tonquin Inn 10 out of 10 on September 25, 2011 Verified Guest Hotel Review

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Hotel review by guest is Negative
Catherine from Edmonton, AB CA rated Tonquin Inn 1 out of 10 on September 11, 2011 Verified Guest Hotel Review

"Would defiantly not reci"
"I booked online for a 3rd floor room as I have stayed there last year & the room was ok. We were put on a 2nd floor room right over the restaurant kitchen, needless to say the room was hot, smelly and very very noisy from the sounds of the kitchen & all the fans, motors, etc from the freezers etc. We did have an air con in the room which was left on all the time as it was so hot but it would shut off & on all night when it reached a certain temp. We also though the sheets on the bed had been used and the beds just remade, the sheets were very very creased, so stiff with starch that I couldn't lie in them, the carpets were filthy, the bathroom was so small & dirty I didn't want to spend anytime in it. The paint in the bath was peeling off, the grout round the shower door was sticky, dirty & mouldy. I stayed at the Tonquin 5 weeks earlier with my sister as she had booked it and we had the same if not worse experience with a room on the ground floor. The only reason I booked again this time is because Jasper accomadation was full & I at least thought if I requested a 3rd floor room I would get it as that one was ok & I did book well in advance. I will defiantly not be staying there again nor recommending it to anyone. To top that off the pub restaurant we went to eat at was equally as bad & I would not eat there again."


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Hotel review by guest is Negative
Lynda from Edmonton, AB CA rated Tonquin Inn 2 out of 10 on August 28, 2011 Verified Guest Hotel Review

"We would recommend a stay if the whole hotel was refurbished"
"We were "upgraded" and I hate to think what our original room would have been like! The carpets were VERY badly stained, we kept our shoes on all of the time. The light in the bathroom didn't work, we had to use the heat lamp for light, the towel rail was off the wall. The whole room needed the floor corners cleaned, especially behind the doors."


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Hotel review by guest is Positive
Lorraine from Smithers, BC CA rated Tonquin Inn 5 out of 10 on August 12, 2011 Verified Guest Hotel Review

"Dissapointment."
"I have stayed at the Tonquin many times and this was the first time I had any complaints. 1. Very noisy with kids running along the upper balcony until late. 2. Mould on the ceiling above the bath. 3. Coffee pot malfunctioned twice with the result we had hot water all over the counter and the floor. 4.Power went out 3 times when we tried to use a hairdryer in the bedroom. We did this because the outlet in the bathroom said razors only. When we called maintenance they removed this label and everything was fine after that. 5. Toilet very loose and wobbly in the bathroom."


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Hotel review by guest is Positive
Julie from Stony Plain, AB CA rated Tonquin Inn 8 out of 10 on August 09, 2011 Verified Guest Hotel Review

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Hotel review by guest is Positive
Stephen from Calgary, AB CA rated Tonquin Inn 6 out of 10 on July 30, 2011 Verified Guest Hotel Review

"Good last choice."
"Expensive for what you get. Had no other choice though."


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Hotel review by guest is Positive
David from Apple Valley, MN CA rated Tonquin Inn 5 out of 10 on July 26, 2011 Verified Guest Hotel Review

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Hotel review by guest is Positive
Herby from Edmonton, AB CA rated Tonquin Inn 7 out of 10 on July 14, 2011 Verified Guest Hotel Review

"my stay in jasper"
"the parking isnt very good exspecially the room where we were staying in room 141 we were blockeed in by the delivery truck which i wasnt very happy"


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Hotel review by guest is Positive
Carolyn from Plymouth, MN US rated Tonquin Inn 8 out of 10 on July 14, 2011 Verified Guest Hotel Review

"Very nice"
"Very clean and comfortable. The only down side is that the room was a bit small. But bed was very comfortable. Staff could not have been better. We had a minor problem with the bathroom light and staff came and fixed it right away. Would stay there again."


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Hotel review by guest is Positive
Verified Guest from Lethbridge, AB CA rated Tonquin Inn 10 out of 10 on July 07, 2011 Verified Guest Hotel Review

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Hotel review by guest is Positive
Verified Guest rated Tonquin Inn 7 out of 10 on June 05, 2011 Verified Guest Hotel Review

"Air Conditioning was broken so the room was boiling!!"

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Hotel review by guest is Positive
Verified Guest from Airdrie, AB CA rated Tonquin Inn 8 out of 10 on June 05, 2011 Verified Guest Hotel Review

"air conditioning didn't work"

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Hotel review by guest is Positive
Verified Guest from Leduc, AB CA rated Tonquin Inn 8 out of 10 on May 22, 2011 Verified Guest Hotel Review

"Definitely enjoyed the indoor pool and hottub and the outdoor outtubs as my grandsons were 5 and 9. They loved the pools. The breakfast coupons for Saturday and Sunday were a bonus as the boys were able to choose what they wanted and it saved on the pocketbook."

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Hotel review by guest is Negative
Harry from Kansas City, MO US rated Tonquin Inn 6 out of 10 on May 22, 2011 Verified Guest Hotel Review

"Very small rooms. The $10 breakfast was really good. The 3rd floor rooms were very hot each day as there was no way to use the air conditioner. We left 2 windows open all day, but by days end, the room was very hot again."

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Hotel review by guest is Positive
Debi from Edmonton, CA rated Tonquin Inn 8 out of 10 on April 16, 2011 Verified Guest Hotel Review

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Hotel review by guest is Positive
Shane rated Tonquin Inn 7 out of 10 on April 11, 2011 Verified Guest Hotel Review

"Good Value, Comfortable"
"This is not a 5 star hotel but our stay was very pleasant. We have stayed here on our last three ski weekends."


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Hotel review by guest is Negative
Pat from Edmonton, AB CA rated Tonquin Inn 6 out of 10 on April 03, 2011 Verified Guest Hotel Review

"We returned to our room the second day at 4:00 p.m. and the room had not been cleaned yet. The lady showed up around 4:30 so we left while she cleaned it out. Temperature control on the showers was not favorable. Could not take a hot shower just a warm shower. TV's were too low and could not see when sitting in bed. The only good thing was that the room was cheap."

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Hotel review by guest is Positive
Michelle from Grandeprairie, AB CA rated Tonquin Inn 10 out of 10 on March 30, 2011 Verified Guest Hotel Review

"Yes I would recommend the Tonquin Inn. It was very clean with comfortable beds, what more can you ask for!!"

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Hotel review by guest is Positive
Verified Guest from St.albert, AB CA rated Tonquin Inn 10 out of 10 on March 29, 2011 Verified Guest Hotel Review

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Hotel review by guest is Positive
Shandell from Edmonton, AB CA rated Tonquin Inn 9 out of 10 on March 20, 2011 Verified Guest Hotel Review

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Hotel review by guest is Negative
Heather from Edmonton, AB CA rated Tonquin Inn 4 out of 10 on January 02, 2011 Verified Guest Hotel Review

"Ruined New Years"
"The room was sooo small and cramped, the Parking was Terrible, there were no face cloths to be found. The Price was steep, there was no ski deal this time. One good thing I will say is the bed was VERY comfortable. Also upgraded Flat screens. I was also told prior to using my Visa for a reservation, that absolutley nothing would be charged to my card, and they took a whole night 132.00, this was right at christmas time, I may have needed that money. VERY UNPROFESSIONAL!!!"


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Hotel review by guest is Negative
Verified Guest from St. Albert, AB CA rated Tonquin Inn on December 28, 2010 Verified Guest Hotel Review

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Hotel review by guest is Positive
Verified Guest from Rr1 New Sarepta, AB CA rated Tonquin Inn 8 out of 10 on December 22, 2010 Verified Guest Hotel Review

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Hotel review by guest is Positive
Cathy from St. Albert, AB CA rated Tonquin Inn 8 out of 10 on November 12, 2010 Verified Guest Hotel Review

"Great hotel value for the money"
"Outdoor hot tubs were very nice, well maintained. Housekeeping did a good job and were very helpful. Wish there was a TV in both of the rooms of the suite. Oven worked well, fridge worked well, tub had no plug."


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Hotel review by guest is Positive
Verified Guest from Red Deer, AB CA rated Tonquin Inn 10 out of 10 on October 02, 2010 Verified Guest Hotel Review

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Hotel review by guest is Positive
Max from Fallbrook, CA CA rated Tonquin Inn 7 out of 10 on September 25, 2010 Verified Guest Hotel Review

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Hotel review by guest is Negative
Marco from Edmonton, AB CA rated Tonquin Inn 7 out of 10 on September 06, 2010 Verified Guest Hotel Review

"Should be called tonquin motel rather than tonquin inn"
"It felt like we slept in a motel."


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Hotel review by guest is Positive
Verified Guest from Red Deer, AB CA rated Tonquin Inn 10 out of 10 on September 06, 2010 Verified Guest Hotel Review

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Hotel review by guest is Positive
Dwayne from Sherwood Park, AB CA rated Tonquin Inn 8 out of 10 on August 23, 2010 Verified Guest Hotel Review

"great week end runaway"
"Great hotel walking distance to every thing down town. Clean friendly and great staff. Would recomend to this hotel. The prices in Jasper in season are very high and this hotel is one of the most reasonable. What you get is the best bang for your dollar."


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Hotel review by guest is Positive
Anthony from Qualicum Beach, BC CA rated Tonquin Inn 7 out of 10 on August 23, 2010 Verified Guest Hotel Review

"For a short stay good value"
"We were there for a one night stay. When we arrived we found the room unsatisfactory, but they changed the room without any quibbles and everything was fine. No complaints at all. Even the weather smiled on us!"


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Hotel review by guest is Positive
Tim from Ardrossan, AB CA rated Tonquin Inn 6 out of 10 on August 19, 2010 Verified Guest Hotel Review

"room was fine just the Air Conditioner was very noisy"
"The air conditioning unit was a portable unit inside the room and it was very noisy when it would kick on and off. Made it rather hard to sleep. Check out 1 night early due to this machine."


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Hotel review by guest is Positive
Jamie from Barrhead, AB CA rated Tonquin Inn 7 out of 10 on August 16, 2010 Verified Guest Hotel Review

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Hotel review by guest is Positive
Jeff from Edmonton, AB CA rated Tonquin Inn 9 out of 10 on August 15, 2010 Verified Guest Hotel Review

"Best value for your dollar"
"With the hotel located just outside of the downtown core on the main road, it was fairly quiet at night. The family suite was clean and had a good layout. Pool, jacuzzi, and hot tubs, clean and easily accessible. Excellent value for your dollar."


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Hotel review by guest is Positive
Robin from Edmonton, AB CA rated Tonquin Inn 8 out of 10 on August 12, 2010 Verified Guest Hotel Review

"Very Good Value for Jasper - other Hotels Gouging"
"Best $ value for Jasper (most other places at lease $100 more/night). Clean, comfortable. Be sure to ask about $10 Breakfast Buffet - excellent value/food."


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Hotel review by guest is Positive
Verified Guest from Calgary, AB CA rated Tonquin Inn 8 out of 10 on August 05, 2010 Verified Guest Hotel Review

"Excellent location and good price. Staff were very friendly and helpful."

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Hotel review by guest is Positive
Maureen from Wembley, AB CA rated Tonquin Inn 8 out of 10 on August 05, 2010 Verified Guest Hotel Review

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Hotel review by guest is Positive
Daniel from Fort Mcmurray, AB CA rated Tonquin Inn 6 out of 10 on August 01, 2010 Verified Guest Hotel Review

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Hotel review by guest is Positive
Raymond from Calgary, AB CA rated Tonquin Inn 8 out of 10 on July 15, 2010 Verified Guest Hotel Review

"Had a Pleasent Stay"
"Room was clean, and confortable. Shower in very good conditition. Beds were soft not hard. Was hard to find a Parking spot. Did not have long Internet Access."


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Hotel review by guest is Positive
Ryan from Calgary, AB CA rated Tonquin Inn 8 out of 10 on July 04, 2010 Verified Guest Hotel Review

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Hotel review by guest is Positive
Verified Guest from Edmonton, AB CA rated Tonquin Inn 9 out of 10 on April 02, 2010 Verified Guest Hotel Review

"awesome time & have already recomended to family & friends"
"The indoor pool area was not very clean and kids that should have been supervised were not. The rooms were very clean and so was the outdoor hot tubs and sauna. We had a family suite and were missing a tv in the bedroom as we could not watch after the kids were put to bed."


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Hotel review by guest is Positive
Shane from Beaumont, AB CA rated Tonquin Inn 8 out of 10 on March 18, 2010 Verified Guest Hotel Review

"Very good value for the money."

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Hotel review by guest is Positive
Verified Guest from West Kelowna, BC CA rated Tonquin Inn 9 out of 10 on November 12, 2009 Verified Guest Hotel Review

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Hotel review by guest is Positive
Chelsea from Edmonton, AB CA rated Tonquin Inn 9 out of 10 on September 06, 2009 Verified Guest Hotel Review

"Very nice room, comfortable stay and the most reasonable rate in Jasper for the long weekend!"

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Hotel review by guest is Positive
Christian from Stuttgart, DE rated Tonquin Inn 8 out of 10 on August 31, 2009 Verified Guest Hotel Review

"Seems to be a good deal in jasper."

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Hotel review by guest is Positive
Jason from Alliston, ON CA rated Tonquin Inn 9 out of 10 on August 25, 2009 Verified Guest Hotel Review

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Hotel review by guest is Positive
John from Escondido, CA US rated Tonquin Inn 8 out of 10 on August 12, 2006 Verified Guest Hotel Review

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Hotel review by guest is Negative
Verified Guest from Winston Salem, NC US rated Tonquin Inn 3 out of 10 on July 19, 2006 Verified Guest Hotel Review

"Way overpriced. Also missed having an iron in the room."

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Hotel review by guest is Positive
Hugh from Edmonton, AB CA rated Tonquin Inn 8 out of 10 on May 14, 2006 Verified Guest Hotel Review

"the pool and amenities could be open later so you have time to enjoy them after the attractions of Jasper. The TV sucked. We had problems with the TV. They ran out of towels. But it was a good stay and great locations."

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Hotel review by guest is Positive
Jody from Leduc, AB CA rated Tonquin Inn 8 out of 10 on March 28, 2006 Verified Guest Hotel Review

"Were a little disappointed one day as only one of the 3 hot tubs was in use and was too full to get in. Also, room was very hot and couldn't seem to turn off the heat. Hotel was very nice otherwise though and would definitely stay there again."

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Hotel review by guest is Negative
Roger from Calgary, AB CA rated Tonquin Inn 2 out of 10 on October 10, 2005 Verified Guest Hotel Review

"Out of our 4 day stay we had to ask 3 times for extra towels, rooms are dark and dingy, coffee pot was not cleaned out, and staff not friendly. Will not stay there again"

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Hotel Address: 100 Juniper Street, Jasper, AB, T0E1E0, Canada

Overview & Amenities


Tonquin Inn

Amenities
  • Dry cleaning/laundry
  • Family Rooms
  • Fitness center
  • Free parking
  • High-speed internet
  • Hot Tub/Jacuzzi
  • Pets accepted
  • Restaurant
  • Swimming pool
  • Tennis Courts
Policies

Guarantee:
Cancel:
Check-In: 1600
Check-Out: 1100


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