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Marmot Lodge

Marmot Lodge is a 2 star hotel in Jasper, Alberta, Canada 86 Connaught Drive, Jasper, AB, Canada
Estimated Price
$197
CAD
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Guest Reviews
Amenities
Booking Information

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3-min. drive to Yellowhead Hwy, mini-fridge, microwave, on-site dining, indoor pool

Pros
  • Free Wi-Fi, free parking
  • Numerous guests were pleased with the hotel's fair rates
  • The hotel's staff were complimented on their professional and accommodating service
  • Embers Steakhouse & Fireside Lounge, serve breakfast and dinner daily
  • All rooms comes with a mini-fridge and microwave
  • An indoor pool, indoor and outdoor hot tubs and a sauna on site
Cons
  • Only some rooms are air conditioned
  • The walk to town (15 minutes) was a little far for some
  • A few guests reported small-sized rooms and dated decor

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Editor's Analysis
Updated on Jul 21, 2014
Overview
Located about a 3-minute drive from Yellowhead Highway in Jasper's city centre, Marmot Lodge is suitable for travellers who prefer a well-priced and centrally located hotel with on-site dining, an indoor pool and easy highway access.

Each of this smoke-free hotel's guest rooms comes equipped with free Wi-Fi, cable TV, a mini-fridge, a microwave, a coffeemaker and a hair dryer. Irons and ironing boards are available upon request. 

Rooms with air conditioning, a full kitchen, a seating area and sofabed, a jetted tub, a fireplace and a balcony are offered, as are wheelchair-accessible rooms.

On-site amenities include an indoor pool, indoor and outdoor hot tubs, a sauna (all open between 8 am and 10 pm), one meeting room, guest laundry, free parking and on-site dining at Embers Steakhouse (serving breakfast and dinner daily) and Fireside Lounge, which serves dinner daily. 

Pets are permitted for $15 per pet, per night.

Marmot Basin ski area is about a 32-minute drive away, while Jasper Tramway can be found 13 minutes away by car. Robinson Foods offers groceries roughly a 1-minute drive from the hotel and Jasper-Hinton Airport (YJP) is a 65-minute drive away. (All travel time estimates: Google Maps)

All property details verified by a front desk agent, May 21, 2014
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's rates, staff and location. Guest opinions of the hotel's rooms were mixed, although most reviewers spoke positively about the rooms.

The hotel's rates were enjoyed by many lodgers, who described them as fair, exceptional, reasonable and excellent. One patron, who booked a room with a full kitchen, felt that the price for the kitchen was well worth it, as he or she was able to avoid eating pricey meals at restaurants in town.

Numerous guests were pleased with the level of customer service they received during their stay. They characterized the staff as helpful, friendly, professional and accommodating.

Several reviewers complimented their accommodations at the hotel. They described their rooms as clean, spacious, modern, quiet and well equipped, with comfortable beds and linens. A few guests had complaints about their lodgings, however (see below).

The hotel's location was convenient for several travellers, who described it as easy to find and close to the VIA Rail Station, restaurants, shopping, downtown Jasper and highway access. A few lodgers had complaints about the hotel's location, however (see below).

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the rooms and location.

As noted above, the majority of reviewers were happy with their rooms. Several described them as clean, although a few did note some minor housekeeping issues (such as sheets not being changed). In addition, a few reviewers felt the rooms they booked were too small for their needs. Finally, there were reports of train noise.

While the majority of guests enjoyed the hotel's proximity to downtown, a few guests noted that the hotel was on the outskirts of town and most suitable for those with a vehicle. For example, it takes about 2 minutes to drive into the heart of downtown, but about 15 to 25 minutes to reach the same area on foot.
Expedia.ca guest reviews rated the hotel 4 out of 5 with a 92% recommendation rate from 571 reviews.

TripAdvisor.com guest reviews ranked the hotel #3 of 17 Jasper hotels with an average rating of 4 out of 5 from 379 reviews.

Booking.com guest reviews rated the hotel 8.3 out of 10 from 148 reviews.

The author corresponded with the hotel on May 21, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.


Guest Reviews
7.8
Good
Guest Rating Explained
Rating: 7.8 / 10 Details

No. of guest reviews: 393
Guest Recommended: Yes
Guest Ranking Explained

Marmot Lodge is #3 out of 18 hotels in Jasper ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Helen from Leduc, AB CA rated Marmot Lodge 10 out of 10 on October 12, 2011 Verified Guest Hotel Review

"Best place we've stayed in all parks (jasper, banff )"
"Sean was great at the front desk, housekeeping was fantastic (we didn't even ask for cleaning of the room, yet they did), Best pet-friendly place we have stayed."
Hotel review by guest is Positive
Mark from Rochester, NY US rated Marmot Lodge 7 out of 10 on August 04, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Hinsdale, IL US rated Marmot Lodge 10 out of 10 on August 03, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Erich from Waidhofen, AB AT rated Marmot Lodge 8 out of 10 on July 27, 2011 Verified Guest Hotel Review

"high standard at quite high rate"
Hotel review by guest is Positive
Sally from Olds, AB CA rated Marmot Lodge 7 out of 10 on January 09, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Khuram from Edmonton, AB CA rated Marmot Lodge 9 out of 10 on October 15, 2010 Verified Guest Hotel Review
Hotel review by guest is Positive
Syed hammad from Calgary, AB CA rated Marmot Lodge 9 out of 10 on June 13, 2010 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Edmonton, AB CA rated Marmot Lodge 8 out of 10 on April 18, 2010 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Mroinville, AB CA rated Marmot Lodge 9 out of 10 on February 21, 2010 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Positive
Patricia from Grande Cache, AB CA rated Marmot Lodge 8 out of 10 on October 12, 2009 Verified Guest Hotel Review

"My room was quite pretty and nestled in the trees as we looked out the window. Construction was behind us but no one was working on this Thanksgiving day. The bathroom was larger than their competitor next door as our friends had booked there. Other than the bathtub containing long black hair and the bathroom floor was not as clean as it should have been, we had a great stay! The hot tub was great but two sides of it wasn't working right. We did not use the pool. We will stay there again but I'll check the the room first. There was no compensation for the shabby housekeeping. It's good customer service to compensate. The staff was excellent and very polite."
Hotel review by guest is Positive
Hanny from Eys, NL rated Marmot Lodge 8 out of 10 on August 17, 2009 Verified Guest Hotel Review
Hotel review by guest is Negative
Chris from Downham Market, GB rated Marmot Lodge 4 out of 10 on July 25, 2006 Verified Guest Hotel Review

"The service in the restaurants at this hotel and also at the others two hotels in the chains can be very poor indeed."
Hotel review by guest is Positive
Linda rated Marmot Lodge 8 out of 10 on July 11, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Eric from Prince George, BC CA rated Marmot Lodge 9 out of 10 on May 26, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Eric from Calgary, AB CA rated Marmot Lodge 8 out of 10 on September 19, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Mike from Calgary, AB CA rated Marmot Lodge 8 out of 10 on August 03, 2005 Verified Guest Hotel Review

"Extra details asked for at the last minute cherfully provided (extra cot, towels, etc.) Pool was nice, and my request for a room away from the traffic worked out fine. Excellent beakfast, too."
Hotel review by guest is Positive
Verified Guest from Edmonton, AB CA rated Marmot Lodge 8 out of 10 on July 04, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Nick from Edmonton, AB CA rated Marmot Lodge 10 out of 10 on April 30, 2005 Verified Guest Hotel Review

"Pleasant hotel, individual (motel-style) room entry, nice pool, sauna, and hot tubs (2). Decent restaurant (especially the breakfast buffet!). Would come back."
Hotel review by guest is Unknown
Christian from Edmonton, AB CA rated Marmot Lodge 4 out of 10 on April 24, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Capt. dale from Anacortes, WA US rated Marmot Lodge 8 out of 10 on December 23, 2004 Verified Guest Hotel Review

"Jasper is a true gem and I plan to come back and stay for a while. Why would anyone want to go to Europe when you can find a place like Jasper! The people are wonderful and open up their heart to you like the mountains do that surround the wonderful city!"
Hotel review by guest is Positive
Verified Guest from West Yorkshire, GB rated Marmot Lodge 8 out of 10 on September 01, 2004 Verified Guest Hotel Review

"I'd recommend that future guests request a room away from the main road as there is some truck noise overnight and noise from the continuously running freight trains the other side of the road. Light sleepers beware!"
Hotel review by guest is Positive
Elsie from Saskatoon, SK CA rated Marmot Lodge 9 out of 10 on August 28, 2004 Verified Guest Hotel Review

"Our room had a beautiful view of the mountains and the lodge's well-maintained grounds. We stayed in a room with a kitchenette, and the kitchenette was an excellent feature."
Hotel review by guest is Positive
Verified Guest from London, GB rated Marmot Lodge 8 out of 10 on August 11, 2004 Verified Guest Hotel Review

"we found the room comfortable with good facilities"
Hotel review by guest is Positive
Mark from Warwickshire, GB rated Marmot Lodge 9 out of 10 on August 07, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Louise from Winnepeg, MB US rated Marmot Lodge 9 out of 10 on July 16, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Angela from Edmonton, AB CA rated Marmot Lodge 9 out of 10 on July 10, 2004 Verified Guest Hotel Review

"We thoroughly enjoyed our stay. The staff were curteous and attentive. They were well informed about the area and were more than willing to help us with anything that we asked of them. We will probably come back again."
Hotel review by guest is Negative
Marc from Izegem, BE rated Marmot Lodge 4 out of 10 on July 01, 2004 Verified Guest Hotel Review

"there was not an air-co, not a frigde.TO EXPENSIVE PRICE/QUALITY"
Hotel review by guest is Positive
Matthew from Dublin, IE rated Marmot Lodge 9 out of 10 on May 10, 2004 Verified Guest Hotel Review
Hotel review by guest is Negative
David from Gayton, GB rated Marmot Lodge 3 out of 10 on April 09, 2004 Verified Guest Hotel Review

"Swimming pool dirty with 'bee' in bottom of pool Room dirty in corners. Sofa bed not made up despite pre booking. Restaurant service good"
Hotel review by guest is Positive
William from Grass Valley, CA US rated Marmot Lodge 9 out of 10 on February 19, 2004 Verified Guest Hotel Review

"The office staff was more than helpul. We had no car. The office people were more than helpful and very timely in assisting with van service. The drivers were also pleasant and courteous."
Hotel review by guest is Positive
Diane from Edmonton, AB CA rated Marmot Lodge 9 out of 10 on November 29, 2003 Verified Guest Hotel Review
Hotel review by guest is Positive
Rita from Leduc, AB CA rated Marmot Lodge 9 out of 10 on November 23, 2003 Verified Guest Hotel Review

"The room was very comfortable, however, I dropped something on the floor that rolled under the bed and I have to say that the floors need attention under the beds. Also the headboards and lamps between the beds needed dusting. Otherwise the room was clean and I would stay there again."


Amenities

  • Business Center
  • High-speed Internet
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Massage / Beauty Centre
  • Bar / Lounge
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • Mini Bar
  • Refrigerator
  • Cable / Satellite TV
  • Wake-up Service
  • Kitchenette
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • Laundry service
  • Full-service catering
  • Ceremonies
  • Jacuzzi
  • Massage
  • Spa & Wellness Centre
  • Shower
  • En suite
  • Private Bathroom
  • Pool Indoor
  • Coffee Shop/Cafeteria
  • Family Room

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7.8
Good

#3 out of 18 hotels in Jasper city based on 393 guest reviews

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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