Marmot LodgeMarmot LodgeMarmot LodgeMarmot LodgeMarmot LodgeMarmot Lodge

Full-service hotel with well liked staff, clean and well-equipped rooms, a 3-min. drive from Jasper city centre

Pros
  • Free Wi-Fi, free parking
  • Numerous guests were pleased with the hotel's fair rates
  • The hotel's staff were complimented on their professional and accommodating service
  • Embers Steakhouse & Fireside Lounge, serve breakfast and dinner daily
  • All rooms comes with a mini-fridge and microwave
  • An indoor pool, indoor and outdoor hot tubs and a sauna on site
Cons
  • Only some rooms are air conditioned
  • The walk to town (15 minutes) was a little far for some
  • A few guests reported small-sized rooms and dated decor
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Free Parking
Rates & Availability
Editor's Analysis
Updated Sep 23, 2014
Overview
Located about a 3-minute drive from Yellowhead Highway in Jasper's city centre, Marmot Lodge is suitable for travellers who prefer a well-priced and centrally located hotel with on-site dining, an indoor pool and easy highway access.

Each of this smoke-free hotel's guest rooms comes equipped with free Wi-Fi, cable TV, a mini-fridge, a microwave, a coffeemaker and a hair dryer. Irons and ironing boards are available upon request. 

Rooms with air conditioning, a full kitchen, a seating area and sofabed, a jetted tub, a fireplace and a balcony are offered, as are wheelchair-accessible rooms.

On-site amenities include an indoor pool, indoor and outdoor hot tubs, a sauna (all open between 8 am and 10 pm), one meeting room, guest laundry, free parking and on-site dining at Embers Steakhouse (serving breakfast and dinner daily) and Fireside Lounge, which serves dinner daily. 

Pets are permitted for $15 per pet, per night.

Marmot Basin ski area is about a 32-minute drive away, while Jasper Tramway can be found 13 minutes away by car. Robinson Foods offers groceries roughly a 1-minute drive from the hotel and Jasper-Hinton Airport (YJP) is a 65-minute drive away. (All travel time estimates: Google Maps)

All property details verified by a front desk agent, May 21, 2014
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The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's rates, staff and location. Guest opinions of the hotel's rooms were mixed, although most reviewers spoke positively about the rooms.

The hotel's rates were enjoyed by many lodgers, who described them as fair, exceptional, reasonable and excellent. One patron, who booked a room with a full kitchen, felt that the price for the kitchen was well worth it, as he or she was able to avoid eating pricey meals at restaurants in town.

Numerous guests were pleased with the level of customer service they received during their stay. They characterized the staff as helpful, friendly, professional and accommodating.

Several reviewers complimented their accommodations at the hotel. They described their rooms as clean, spacious, modern, quiet and well equipped, with comfortable beds and linens. A few guests had complaints about their lodgings, however (see below).

The hotel's location was convenient for several travellers, who described it as easy to find and close to the VIA Rail Station, restaurants, shopping, downtown Jasper and highway access. A few lodgers had complaints about the hotel's location, however (see below).
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The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the rooms and location.

As noted above, the majority of reviewers were happy with their rooms. Several described them as clean, although a few did note some minor housekeeping issues (such as sheets not being changed). In addition, a few reviewers felt the rooms they booked were too small for their needs. Finally, there were reports of train noise.

While the majority of guests enjoyed the hotel's proximity to downtown, a few guests noted that the hotel was on the outskirts of town and most suitable for those with a vehicle. For example, it takes about 2 minutes to drive into the heart of downtown, but about 15 to 25 minutes to reach the same area on foot.
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Show Sources
Sources
Expedia.ca guest reviews rated the hotel 4 out of 5 with a 92% recommendation rate from 571 reviews.

TripAdvisor.com guest reviews ranked the hotel #3 of 17 Jasper hotels with an average rating of 4 out of 5 from 379 reviews.

Booking.com guest reviews rated the hotel 8.3 out of 10 from 148 reviews.

The author corresponded with the hotel on May 21, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
7.8
Good

Rated 7.8/10 based on 812 reviews

Ranked #3 out of 18 hotels in Jasper


10 out of 10 | Helen stayed October 12, 2011

"Best place we've stayed in all parks (jasper, banff )"

"Sean was great at the front desk, housekeeping was fantastic (we didn't even ask for cleaning of the room, yet they did), Best pet-friendly place we have stayed."

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7 out of 10 | Mark stayed August 04, 2011


10 out of 10 | Verified Guest stayed August 03, 2011


8 out of 10 | Erich stayed July 27, 2011

"high standard at quite high rate"

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7 out of 10 | Sally stayed January 09, 2011


9 out of 10 | Khuram stayed October 15, 2010


9 out of 10 | Syed hammad stayed June 13, 2010


8 out of 10 | Verified Guest stayed April 18, 2010


9 out of 10 | Verified Guest stayed February 21, 2010

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8 out of 10 | Patricia stayed October 12, 2009

"My room was quite pretty and nestled in the trees as we looked out the window. Construction was behind us but no one was working on this Thanksgiving day. The bathroom was larger than their competitor next door as our friends had booked there. Other than the bathtub containing long black hair and the bathroom floor was not as clean as it should have been, we had a great stay! The hot tub was great but two sides of it wasn't working right. We did not use the pool. We will stay there again but I'll check the the room first. There was no compensation for the shabby housekeeping. It's good customer service to compensate. The staff was excellent and very polite."

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8 out of 10 | Hanny stayed August 17, 2009


4 out of 10 | Chris stayed July 25, 2006

"The service in the restaurants at this hotel and also at the others two hotels in the chains can be very poor indeed."

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8 out of 10 | Linda stayed July 11, 2006


9 out of 10 | Eric stayed May 26, 2006


8 out of 10 | Eric stayed September 19, 2005


8 out of 10 | Mike stayed August 03, 2005

"Extra details asked for at the last minute cherfully provided (extra cot, towels, etc.) Pool was nice, and my request for a room away from the traffic worked out fine. Excellent beakfast, too."

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8 out of 10 | Verified Guest stayed July 04, 2005


10 out of 10 | Nick stayed April 30, 2005

"Pleasant hotel, individual (motel-style) room entry, nice pool, sauna, and hot tubs (2). Decent restaurant (especially the breakfast buffet!). Would come back."

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4 out of 10 | Christian stayed April 24, 2005


8 out of 10 | Capt. dale stayed December 23, 2004

"Jasper is a true gem and I plan to come back and stay for a while. Why would anyone want to go to Europe when you can find a place like Jasper! The people are wonderful and open up their heart to you like the mountains do that surround the wonderful city!"

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8 out of 10 | Verified Guest stayed September 01, 2004

"I'd recommend that future guests request a room away from the main road as there is some truck noise overnight and noise from the continuously running freight trains the other side of the road. Light sleepers beware!"

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9 out of 10 | Elsie stayed August 28, 2004

"Our room had a beautiful view of the mountains and the lodge's well-maintained grounds. We stayed in a room with a kitchenette, and the kitchenette was an excellent feature."

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8 out of 10 | Verified Guest stayed August 11, 2004

"we found the room comfortable with good facilities"

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9 out of 10 | Mark stayed August 07, 2004


9 out of 10 | Louise stayed July 16, 2004


9 out of 10 | Angela stayed July 10, 2004

"We thoroughly enjoyed our stay. The staff were curteous and attentive. They were well informed about the area and were more than willing to help us with anything that we asked of them. We will probably come back again."

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4 out of 10 | Marc stayed July 01, 2004

"there was not an air-co, not a frigde.TO EXPENSIVE PRICE/QUALITY"

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9 out of 10 | Matthew stayed May 10, 2004


3 out of 10 | David stayed April 09, 2004

"Swimming pool dirty with 'bee' in bottom of pool Room dirty in corners. Sofa bed not made up despite pre booking. Restaurant service good"

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9 out of 10 | William stayed February 19, 2004

"The office staff was more than helpul. We had no car. The office people were more than helpful and very timely in assisting with van service. The drivers were also pleasant and courteous."

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9 out of 10 | Diane stayed November 29, 2003


9 out of 10 | Rita stayed November 23, 2003

"The room was very comfortable, however, I dropped something on the floor that rolled under the bed and I have to say that the floors need attention under the beds. Also the headboards and lamps between the beds needed dusting. Otherwise the room was clean and I would stay there again."

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Location
  • Jasper National Park (2.6 km)
  • Maligne Lake (4.4 km)
  • Athabasca Falls (28.0 km)
Map Marker Marmot Lodge
86 Connaught Drive, Jasper, AB