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"Best place we've stayed in all parks (jasper, banff )"
"Sean was great at the front desk, housekeeping was fantastic (we didn't even ask for cleaning of the room, yet they did), Best pet-friendly place we have stayed."
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"high standard at quite high rate"
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"My room was quite pretty and nestled in the trees as we looked out the window. Construction was behind us but no one was working on this Thanksgiving day. The bathroom was larger than their competitor next door as our friends had booked there. Other than the bathtub containing long black hair and the bathroom floor was not as clean as it should have been, we had a great stay! The hot tub was great but two sides of it wasn't working right. We did not use the pool. We will stay there again but I'll check the the room first. There was no compensation for the shabby housekeeping. It's good customer service to compensate. The staff was excellent and very polite."
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"The service in the restaurants at this hotel and also at the others two hotels in the chains can be very poor indeed."
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"Extra details asked for at the last minute cherfully provided (extra cot, towels, etc.)
Pool was nice, and my request for a room away from the traffic worked out fine.
Excellent beakfast, too."
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"Pleasant hotel, individual (motel-style) room entry, nice pool, sauna, and hot tubs (2). Decent restaurant (especially the breakfast buffet!). Would come back."
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"Jasper is a true gem and I plan to come back and stay for a while. Why would anyone want to go to Europe when you can find a place like Jasper! The people are wonderful and open up their heart to you like the mountains do that surround the wonderful city!"
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"I'd recommend that future guests request a room away from the main road as there is some truck noise overnight and noise from the continuously running freight trains the other side of the road. Light sleepers beware!"
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"Our room had a beautiful view of the mountains and the lodge's well-maintained grounds. We stayed in a room with a kitchenette, and the kitchenette was an excellent feature."
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"we found the room comfortable with good facilities"
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"We thoroughly enjoyed our stay. The staff were curteous and attentive. They were well informed about the area and were more than willing to help us with anything that we asked of them. We will probably come back again."
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"there was not an air-co, not a frigde.TO EXPENSIVE PRICE/QUALITY"
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"Swimming pool dirty with 'bee' in bottom of pool
Room dirty in corners.
Sofa bed not made up despite pre booking.
Restaurant service good"
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"The office staff was more than helpul. We had no car. The office people were more than helpful and very timely in assisting with van service. The drivers were also pleasant and courteous."
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"The room was very comfortable, however, I dropped something on the floor that rolled under the bed and I have to say that the floors need attention under the beds. Also the headboards and lamps between the beds needed dusting. Otherwise the room was clean and I would stay there again."
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