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Estimated Price
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Overview
Located about 5-minutes by car, or 15 minute on foot, from Jasper's city centre and under a 1-minute drive from the Trans-Canada Highway, the Maligne Lodge is popular with road travellers visiting or passing through the area, who require a hotel with an indoor pool, extended kitchen amenities and easy highway access.
This hotel has 98 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a desk and a hair dryer. Standard rooms offer one king, two double or two queen beds. Guests can request an iron and ironing board.
Various suites offer additional amenities such as a kitchenette or a full kitchen, a separate bedroom, a living area with a sofabed, a wood-burning fireplace, a sauna, a balcony, an iPod docking station and/or sleeping accommodations for up to eight people.
Hotel amenities include an indoor pool, an outdoor hot tub and sauna, fitness facilities, guest laundry facilities, free parking and a free shuttle from Jasper's Via Rail station (advance booking required).
The hotel's dining rooms serves breakfast between 7 am and 10 am on weekends only for an additional charge of $10 for hotel guests and $12 for non-guests. Pets are permitted for a one-time fee of $25. Pet owners are given a welcome package and there is a pet-friendly outdoor area on site. Wheelchair-accessible rooms are available upon request.
Soft Rock Cafe is less than a 10-minute walk down the street, while Marmot Basin is about a 25-minute drive south. Shopping can be found about 52 minutes northeastward at Parks West Mall, and Jasper's Via Rail Station is approximately a 14-minute walk northeast of the hotel. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets $25/pet/stay, wheelchair accessible. (Call date: May 12, 2013)
The GoodThe majority of reviews consulted for this analysis were positive, with praise going to the hotel's rooms, value and staff.
Numerous guests enjoyed the accommodations at this hotel. They described their rooms as clean, well equipped, spacious and tastefully decorated, with comfortable beds, gorgeous mountain views and good water pressure. A few lodgers had complaints about their rooms, however (see below).
Many reviewers were pleased with the hotel's value, and described the rates as reasonable, decent and awesome. One guest commented that the self-contained kitchen helped to save money, while another stated that the rates were cheaper than other hotels in Jasper.
The hotel's staff were the source of several compliments by lodgers, who characterized them as friendly, accommodating and helpful. It should be noted, however, that a few guests had issues with the service provided (see below).
The Bad
While the majority of reviews sourced for this analysis were positive, there were some common complaints about noise transfer, the rooms, the pool/hot tub and the staff.
Some guests complained of noise disruptions. They reported being able to hear guests in adjacent rooms and rooms overhead, as well as noise in rooms near the hotel's dumpster, cleaning room and laundry room.
While the majority of reviewers were satisfied with their accommodations, a few guests had complaints about their rooms. They described old furniture and stained carpets felt that they were small.
A few guests were disappointed with the hotel's pool and hot tub. They found the pool's temperature to be too cold, and found the hot tub to be too small for the number of patrons wanting to use it.
Although the majority of lodgers were generally satisfied with the hotel's customer service, a few reviewers were frustrated at the staff's lack of response to noisy, partying guests. These guests complained that the staff didn't do anything to deal with the noise issues.
Booking.com guest reviews rated the hotel 7.3 out of 10 from 369 reviews.
TripAdvisor.com guest reviews ranked the hotel #13 out of 18 Jasper hotels with an average rating of 3.5 out of 5 from 243 reviews.
Expedia.ca guest reviews rated the hotel 3.3 out of 5 with a 65% recommendation rate from 99 reviews.
The author called the hotel on May 12, 2013 to verify some information.
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Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
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7.0
Good
#11 out of 15
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Guest Rating Explained
Rating: 7.0 / 10
| Hotel Rating Breakdown |
| Amenities: |
7.2 |
| Cleanliness: |
7.5 |
| Location: |
7.9 |
| Comfort: |
7.9 |
| Service: |
7.8 |
| Value: |
7.5 |
Details
No. of guest reviews: 308
Guest Recommended: Yes
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Guest Ranking Explained
Maligne Lodge is #11 out of 15 hotels in Jasper ranked by the ratings provided by guests.
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"Our recent stay at Maligne Lodge exceded our expectations. The room was very clean and cozy. The staff very friendly and helpful. The outdoor hot tub was a welcomed event after a day of skiing."
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"We were on a month long sojourn from England. Ontario, Alberta and B.C.Maligne was one of the best places we stayed. The people were friendly,always up on local lore and gave us good advise for eating out."
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"Good Location, The room could have been a little cleaner, noticed a candy and wrapper under the bed, and the small decrative pillow had crusty stuff on it."
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"We enjoyed our stay and will definitely book again next time we get to jasper!!!"
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"Beds were clean and comfortable however the air-conditioning did not work so the room was unbearably hot (like 95 degrees f)!!"
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"Good value & would stay again"
"Access to the rooms is good. Access to the pools and front desk to also good. Beds were very comfortable. Room had overhead fan - nice feature. Disappointed that the breakfast was only cold buffet. Needed some protien for skiing. Needed to go elsewhere for breakfast. Recommended that an extra mirror be put in the room somewhere (outside the bathroom) so other guests could get ready while the bathroom was being used."
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"Comfy beds but not sure if it is worth more than $89 a night"
"This hotel has very comfy beds but the paint was peeling from the walls in the bathroom and the toilet didn't flush quite right. I would have been upset if I paid more than $89 a night. The service at the front desk was great."
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"So-so..."
"When we got to the hotel, it was freezing (its february) and when I turned up the heat it didn't work. A maitenance guy came and inspected the room and ended up giving us a heater because our vents weren't working. Then my daughter and husband went to the pool which was nice, the only things were the shower in the women's change room didn't work and the sauna was disgusting (stinky, not clean). We had a good night's sleep so it wasn't a total loss. I guess if you want a cheap hotel you get what you pay for :)"
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"only thing the TV picture was not so good"
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"Can't wait to go again soon!"
"The prices were great and service was excellent. We hope to go there again. A great final destination before we boarded the train back to Toronto. The fireplace was a great bonus!"
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"Very bad management, noisy environment around (swiming pool)"
"The hotel was clean and room was good, but not a quite living at all. We (My wife) got the room 253 and there is a family suite just beside us (252). We could not sleep until 3-00am (on July 25, 2010) due to the screaming, shouting, drinking (may be), and big noise originated from room 252 (a number of young couples was there, we noticed). It seemed to us that there was a night club or DISCO club in this hotel. That time, we thought that there was no management in this hotel. Next morning, we asked front-desk about this and the reply was shocking (they did not know). The impression we got from them that it was normal in this hotel. I doubted, some of the hotel stuffs were involved in this incident. I would kindly request the hotel authority to investigate what happened on July (10PM on July 24, 2010 until 3-00AM 3-00AM July 24, 2010) in room 252. I also ask hotel authority to educate the stuffs how should hotel run. I will not recommend anyone any rooms around swimming pools and close to family suite. Who love quiteness, they should avoid these rooms or avoid this hotel. However, I will recommend this hotel for those people who are used to noisy environment."
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"Not bad, I would stay again"
"Good beds, nice bedding. Great air conditioner in the room. Reasonable value. Pool and pool area could use some work, seems a bit run down.
Interesting to note that I found a good rate online but when I called direclty hotel wouldn't match the price so then I went back online and booked room that way. I thought that was a bit odd and not very customer service oriented."
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"Extended pool hours for adults?"
"I would have liked the pool to have been open later than 10 to the hotel guests. You know maybe a no kids after 10 adults only."
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"Great staff - average accomodation"
"The front desk staff were excellent and attended to our needs/requests immediately.
Unfortunately the air conditioning did not work in our room the first night - stiffling hot, so we were moved to a different/lesser quality room the next night. Also the fire alarm went off at 3 am - fortunately it was a false alarm but between the hot room and the alarm, we did not have a very restful night."
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"OK for a night or two"
"To compare it to other hotels I would say that is more or less a normal Motel that you pay $70 for in the US, but since it's in the park I guess they can get away with any price...We expected more of a Hotel but it's a normal Motel."
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"Overall this was a good hotel to stay at. It was one of the cheaper hotels in Jasper at the time and for the amount of time we spent in the hotel it did us just great. The hot tub outside was also very cool and you dont that see very often!"
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"very impressed for the price,customer service was exceptional"
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"This was a bit pricey, but I guess that goes with Jasper. The in-room fridge was small and hidden. It took a while to find it. There was a coffee maker but no kettle. No microwave meant we had to go out for all meals. Otherwise, it was a clean basic motel room. Staff was very friendly. We will probably stay here again as it is the cheapest room in town."
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"Will never stay at this hotel again. The rates are crazy considering how old the facility is. I guess that is the price one has to pay when you want to visit the Mountains."
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"Try to put some coffee fillter in each. The internet was not good. you don't need to time your internet because some people would like to use it in the middle of the night. Other things were very very appreciatety. I had a create stay. So see you next time."
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"The vent in the bathroom ceiling dripped water for about a half hour Thursday night about 9 or 10 PM. I called the desk, and they said they would take care of it. It stopped dripping about 10 minutes later. I waited a half hour, then went over to the desk to request extra towels to clean up the water in the floor of the bath."
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"The hotel is located on the edge of town but has easy access to main roads and it is not crowded in by other high buildings. The buildings have been there for some time and the amenities are somewhat dated. However, it is better than other hotels in Jasper (of similar price) in which we have stayed previously so have no complaints."
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"The rooms are fairly small, but the customer service was excellent."
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"I would describe this as a flea trap. Very displeased and will tell all my friends not to stay there. Our room was old and dirty and we ended up leaving."
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"Service was good, but it had a motel feeling to it. Very pricy for you got. Then again it was summertime in Jasper."
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"The hotel was old and the rooms could have done with a freshen up.
The hotel wasn't value for money and was taking advantage of the
summer season to increase rates for the hotel.
We payed a lot of money for a room that didn't even come with a
breakfast even though they were selling rooms for less money that
included a breakfast."
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Amenities
- High-speed Internet
- Fitness Room/Gym
- Restaurant
- Parking
- Swimming pool
- Pet Friendly
- Disabled Access
- 24 Hour Reception
- Air Conditioned
- Non-Smoking Rooms
- Sauna
- Refrigerator
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- Cable / Satellite TV
- Kitchenette
- Coffee / Tea Maker
- Hair Dryer
- TV
- Laundry service
- Spa bath / Jacuzzi
- Excursions
- Boating
- Water Activities
- Disabled Parking
- Jacuzzi
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- Internet Connection (wireless)
- Shower
- En suite
- Private Bathroom
- Pool Indoor
- Pub
- Ice Machine
- Vending Machines
- Family Room
- Self Laundry
- Free Parking
- Fireplace
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