The Lobstick Lodge is located on the west side of Geikie Street near the Juniper Street intersection in Jasper, Alberta. Situated on the north side of town, the hotel is one block west of Connaught Drive, Jasper's main road way. The hotel is about 1.2km away from the VIA Rail station while Marmot Basin is about 22km from the property (distances - Google Maps).
The hotel is owned by the Mountain Park Lodges, a small hotel chain that also owns the Amethyst Lodge, the Marmot Lodge, the Chateau Jasper, and the Pocahontas Cabins. Guests that stay at one of these hotels may use the facilities at the other properties as well.
Facilities at the three-story Lobstick Lodge include an elevator, an indoor pool, a sauna, a fitness centre, four Jacuzzis, coin laundry, a restaurant (breakfast extra), free on-site parking, and a lounge.
There are 139 rooms at the hotel with 43 kitchen suites and common amenities include free high speed Internet, cable televisions, two queen beds, complimentary in-room coffee and tea, direct dial telephones, mini-fridges, irons/ironing boards, and hairdryers.
Kitchenettes at the property typically feature a separate bedroom with two double beds, two cable televisions a sofa bed, and a full service kitchen.
Check in time at this property starts at 4pm and check out time ends at 11am.
Guests who stayed at the Lobstick Lodge were generally happy with the hotel and the property received regular compliments. Usually guests that enjoyed their stay mentioned their rooms or suites, the hotel's facilities, and/or the location of the property.
Guests that thought highly of their rooms often described them as large or spacious. The hotel had a fair number of kitchenette suites and guests that stayed in these rooms often indicated that they liked being able to cook to save money on dining expenses.
The hotel was also well liked for its facilities in the common areas. Many guests mentioned that they used the pool or one of the the many hot tubs. Also some guests appreciated that there was dining on-site, including a restaurant and a lounge.
Guests that liked the location sometimes mentioned that the hotel was situated in a quieter area of Jasper as it was off the main drive and few blocks from the central area. Despite the quieter area, some guests mentioned that the property was "walking distance" to the central part of Jasper.
Some guests did not enjoy their stay at the Lobstick Lodge and there were a few areas that received some complaints from multiple guests.
For example, some guests were not happy with the temperature of their rooms. There were multiple complaints about them being too hot and occasional complaints about them being too cold. Perhaps related to this, there were also some complaints from guests who thought that their room heater was broken.
The hotel seemed to have a fair bit of noise concerns, not due to its setting but due to other guests. Occasionally guests indicated that the staff at the hotel were unable to put an end to the noise.
Despite the fact that some guests enjoyed using the hot tubs at the hotel, many guests complained that they were not all in service during their stays.
The staff at the hotel did not receive the best reviews and opinions on them were mixed. Multiple guests said that they were either not helpful or that they were unwelcoming.
Occasionally a guest complained about the location of the hotel as some would have liked to have been closer to the main shopping area in Jasper, especially in the cold winter months.
guest ratings averaged to 3.8 points out of 5 and 77% of guests recommended the property.
Priceline.com guest ratings averaged to 7.8 points out of 10 and the hotel ranked 6th of 18 Jasper hotels.
Booking.com guest ratings averaged to to 7.6 points out of 10 and the site had 110 reviews.