7 out of 10 | Genhui stayed August 02, 2013
8 out of 10 | Gurkirit stayed July 23, 2013
"Good quality hotel"
8 out of 10 | Kirstie stayed October 25, 2012
"comfy beds, expensive food"
"The beds were great, the room was clean and comfortable. There are 3 food sources on-site: a lounge, a restaurant, and a cafe. The cafe seems to be open only at peak periods (ski season, mid-summer), the restaurant and lounge are not both open at once at shoulder season, either, so it's Hobson's choice if you want to eat on-site. Food was a bit pricey but decent. The pool is tiny and a bit on the chilly side - don't expect to be able to do lengths, it's about 4 metres on a side. Adequate for splashing with the kids if you don't mind the temp."
7 out of 10 | Verified Guest stayed November 27, 2011
"Good Deal, would stay there again"
"Great deal for a ski weekend. It was clean and the beds were comfortable. I had one of the rooms that did not have a thermostat and the room was very hot and they could not control the heat so had to sleep with the windows open. We had the breakfast buffet and the food was just 'ok'."
8 out of 10 | Verified Guest stayed March 31, 2011
"nice hotel. very helpful staff."
"nice hotel. very helpful staff. I would book here again."
9 out of 10 | Mark stayed February 15, 2010
"The short walk to the main shopping area is beautiful with mountains framing the background, and needed after filling up on supper on that strip. The entire staff were friendly and helpful and everyone from the front desk to the cleaning staff made sure to smile and say 'Hi' to both my wife and I. The hotel itself was clean and just felt comfortable from the moment we walked into the lobby until we checked out. We would stay there again."
8 out of 10 | Verified Guest stayed December 22, 2009
"The biggest problem we had was the pull out couch in the living room was very uncomfortable. It was in very poor condition and did not offer any kind of comfortable sleep. It needs to be replaced. We have stayed here before and there is no doubt, they all need to be replaced. They are too old and decrepit."
6 out of 10 | Verified Guest stayed July 21, 2006
"Very noisy from the room above."
8 out of 10 | John stayed December 27, 2005
"they need to buy some new beds"
3 out of 10 | David stayed September 03, 2005
"Stayed in a first floor room with a room number in the 130s. The dining room was directly above the room which made it noisier. Usually heard chairs moving/dragging on the floor until the restaurant closed at 11 PM. Also noisy again early when the restaurant opened for breakfast. Don't try to sleep in in a room in this hotel area. Also, rooms in this lower level area surrounded by housekeeping staff supply rooms. The housekeeping staff are up and at it it seemed by 7 AM making all kind of noise. Didn't seem to worry about all of the guest rooms near by. Tried to avoid but no other rooms available. Will look elsewhere next time to Jasper."
4 out of 10 | Werner stayed August 19, 2005
"Many rooms (like mine) are in the basement of the building. Between several rooms there are doors (usually locked) through which almost everything can be heard from the next room. Taking such things into account, the room was much too expensive."
8 out of 10 | Sean stayed July 18, 2005
"I enjoyed the atmosphere at the hotel and felt safe with my family of 4 staying there. I thought the location was convenient and easily accessable to most attractions without the traffic of the downtown area. The restaurant could have been more 'Family Friendly' and would suggest eating somewhere off site if you have a larger family."
4 out of 10 | Peter stayed August 14, 2004
"We had to change rooms due to poor plumbing in hotel creating a lot of noise at night, first room was on the ground floor where noise was terible - all family got woken at several times during night. Second room was better on top floor but still could hear the toliets flushing and water rushing through the pipes. A shame, since hotel was nice apart from this."
6 out of 10 | Gloria d. stayed July 27, 2004
"Your front desk staff was fine. Your hotel seemed to be overbooked. When we needed extra towels, they were not available. The room was hot, and to cool it down we had to open the windows and allow bright courtyard lights in with the cool air. The biggest problem came with the pre-arranged payments. Ultimately they were honored, but multiple members of your staff suggested they might not be honored, and we might have to consider alternate forms of payment. On this issue, they were rude."
5 out of 10 | Robin stayed July 02, 2004
"My over-riding impression was that everything inside was dark and dismal. Some brighter lights in the room would have made some difference. Perhaps cleaning out the filter on the air conditioner would have made it cool the room some."
8 out of 10 | Verified Guest stayed March 07, 2004
"Swimming pool is too small for the volume of users. Need to add sitting area for adults to supervise their children while in the tiny pool. Outdoor hot tubs are a nice touch, but again, not enough for the number of users."