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Southeast Hinton hotel with restaurant, indoor pool and waterslide and jacuzzi suites

Pros
  • Free Wi-Fi, free parking
  • Numerous reviewers were pleased with the level of customer service they received
  • The hotel was praised for its proximity to downtown and highway access
  • Several lodgers were satisfied with their clean and spacious rooms
Cons
  • Some guests reported odours and noise transfer
  • The hotel's rates were found to be overpriced by a few patrons
  • Guests said rooms were dated
  • Mixed reviews regarding on-site dining
jump to full editor's analysis (below)
Freebies
Free Wi-Fi
Free Parking
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Editor's Analysis
Updated Nov 2, 2014
Overview
Located about a 1-minute drive from the nearest Yellowhead Highway on-ramp and a 6-minute drive from Hinton's town centre, Holiday Inn Hinton is geared towards travellers who prefer a centrally located hotel with an indoor pool, on-site dining and easy highway access.

Each of the smoke-free rooms comes equipped with air conditioning, free Wi-Fi and wired Internet, a microwave, a mini-fridge, a coffeemaker, an iron and ironing board and a hair dryer. Rooms with a seating area and a sofabed and a jetted tub are also available, as are wheelchair-accessible rooms. Pets are not permitted.

Hotel amenities include an indoor pool and waterslide, hot tub and sauna, a fitness centre, one meeting room, a 24-hour business centre, guest laundry, free parking and on-site dining at Green Tree Restaurant, which serves breakfast, lunch, dinner and room service daily. 

Parks West Mall and Dr. Duncan Murray Recreation Centre are both roughly a 5-minute drive away, while Jasper is 56 minutes away by car. Jasper-Hinton Airport (YJP) is about a 36-minute drive away. (All travel time estimates: Google Maps)

All property details verified by a front desk agent, May 22, 2014
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The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, location and rooms.

Many guests praised the hotel's staff, finding them helpful, friendly, professional and accommodating. One patron noted, "We have stayed in allot of Hotels and we have never been treated as good as you are treated here, Management is accommodating and welcoming and we have found that ALL staff throughout the Hotel are friendly and happy, always smiling and saying Hello. You really feel like they appreciate and care about you and your every need".

The hotel's location was convenient for numerous reviewers. They described it as easy to find and close to highway access, downtown Hinton, Tim Hortons, Jasper and restaurants.

Several lodgers were satisfied with their accommodations at the hotel. They found their rooms to be clean, spacious, well equipped and modern, with comfortable beds. Some travellers had complaints about their lodgings, however (see below).
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The Bad
While the majority of reviews consulted for this analysis were positive, there were some complaints about the rooms and rates.

Although several lodgers were satisfied with their clean and spacious rooms, some guests criticized their accommodations. They reported dated decor, musty odours, cigarette odours (although the hotel is advertised as non-smoking) and uncomfortable beds. Plumbing noise and noise transfer from guests in adjacent and overhead rooms were also reported.

A few travellers were disappointed with the hotel's rates, which they described as expensive and overpriced.


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Show Sources
Sources
Expedia.ca guest reviews rated the hotel 3.7 out of 5 with a 85% recommendation rate from 175 reviews.

TripAdvisor.com guest reviews ranked the hotel #7 of 17 Hinton hotels with an average rating of 3.5 out of 5 from 107 reviews.

Booking.com guest reviews rated the hotel 7 out of 10 from 25 reviews.

The author corresponded with the hotel on May 22, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
7.6
Good

Rated 7.6/10 based on 424 reviews

Ranked #4 out of 11 hotels in Hinton

424
Map Marker Holiday Inn Hinton
393 Gregg Avenue, Hinton, AB