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Holiday Inn Hinton

Holiday Inn Hinton is a 3 star hotel in Hinton, Alberta, Canada 393 Gregg Avenue, Hinton, AB, Canada
Estimated Price
$175
CAD
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Guest Reviews
Amenities
Booking Information

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Other Hotels
in Hinton by Holiday Inn
Holiday Inn Express Hotel & Suites Hinton (4.5 km)

On-site dining, indoor pool & waterslide, mini-fridges & microwaves in rooms

Pros
  • Free Wi-Fi, free parking
  • Numerous reviewers were pleased with the level of customer service they received
  • Several lodgers were satisfied with their clean and spacious rooms
  • Just off Yellowhead Highway, about a 1-hour drive from Jasper
Cons
  • Two floors, no elevator

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Editor's Analysis
Updated on Jul 18, 2014
Overview
Located about a 1-minute drive from the nearest Yellowhead Highway on-ramp and a 6-minute drive from Hinton's city centre, Holiday Inn Hinton is geared towards travellers who prefer a centrally located hotel with an indoor pool, on-site dining and easy highway access.

Each of the smoke-free rooms comes equipped with air conditioning, free Wi-Fi and wired Internet, a microwave, a mini-fridge, a coffeemaker, an iron and ironing board and a hair dryer. Rooms with a seating area and a sofabed and a jetted tub are also available, as are wheelchair-accessible rooms. Pets are not permitted.

Hotel amenities include an indoor pool with a waterslide, hot tub and sauna, a fitness centre, one meeting room, a 24-hour business centre, guest laundry, free parking and on-site dining at Green Tree Restaurant, which serves breakfast, lunch, dinner and room service daily. 

Parks West Mall and Dr. Duncan Murray Recreation Centre are both roughly a 5-minute drive away, while Jasper's city centre is 56 minutes away by car. Jasper-Hinton Airport (YJP) is about a 36-minute drive away. (All travel time estimates: Google Maps)

All property details verified by a front desk agent, May 22, 2014
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, location and rooms.

Many guests praised the hotel's staff, finding them helpful, friendly, professional and accommodating. 

The hotel's location was convenient for numerous reviewers. They described it as easy to find and close to highway access, downtown Hinton, Tim Hortons, Jasper and restaurants.

Several lodgers were satisfied with their accommodations at the hotel. They found their rooms to be clean, spacious, well equipped and modern, with comfortable beds. Some travellers had complaints about their lodgings, however (see below).

The Bad
While the majority of reviews consulted for this analysis were positive, there were some complaints about the rooms and rates.

Although several lodgers were satisfied with their rooms, as noted above, some guests criticized their accommodations. They reported dated decor, musty odours, cigarette odours (although the hotel is advertised as non-smoking) and uncomfortable beds. Plumbing noise and noise transfer from guests in adjacent and overhead rooms were also reported.

A few travellers were disappointed with the hotel's rates, which they described as expensive and overpriced.
Expedia.ca guest reviews rated the hotel 3.7 out of 5 with an 85% recommendation rate from 175 reviews.

TripAdvisor.com guest reviews ranked the hotel #7 of 17 Hinton hotels with an average rating of 3.5 out of 5 from 107 reviews.

Booking.com guest reviews rated the hotel 7 out of 10 from 25 reviews.

The author corresponded with the hotel on May 22, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.


Guest Reviews
7.5
Good
Guest Rating Explained
Rating: 7.5 / 10 Details

No. of guest reviews: 159
Guest Recommended: Yes
Guest Ranking Explained

Holiday Inn Hinton is #6 out of 11 hotels in Hinton ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Verified Guest from Salida, CA US rated Holiday Inn Hinton 7 out of 10 on July 01, 2012 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Positive
Verified Guest from Cobble Hill, BC CA rated Holiday Inn Hinton 8 out of 10 on July 20, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Jeffrey from Calgary, AB CA rated Holiday Inn Hinton 9 out of 10 on July 19, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
William from Victoria, BC CA rated Holiday Inn Hinton 9 out of 10 on July 03, 2006 Verified Guest Hotel Review

"Hinton seemed like a interesting place to visit, but infortunately we did not get a chance to see much of it. We were travelling from Saskatoon to the interior of B.C. and Hinton and the Holiday Inn was a place for a stopover. Another time it would be nice to stay a little longer and have a bit of a look around."
Hotel review by guest is Positive
Verified Guest from Cochran, AB CA rated Holiday Inn Hinton 8 out of 10 on June 30, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Andreas from Ardmore, AB CA rated Holiday Inn Hinton 8 out of 10 on March 05, 2006 Verified Guest Hotel Review

"The hotel was fine. Your service however is overpriced and clumsy and I will never use it again. I am informing all who will listen. I will give you all the negative publicity I can muster. I paid almost 160$ for a room that is normally worth $126. Enjoy the 34 bucks becuase it's the last you'll get from me. I've learned that it's better to phone the hotel directly. By the way, your customer service is slow, at times rude, and inconsistent- I was alternatively quoted American and Canadian dollars. My wife was informed by some pompous bum answering your telephone that we should have read the website more carefully. I believe the word "discout" is up there near the top of the page but we received anything but. You deserve to go out of business. Have a nice day."
Hotel review by guest is Positive
James from Morinville, AB CA rated Holiday Inn Hinton 7 out of 10 on March 05, 2006 Verified Guest Hotel Review
Hotel review by guest is Negative
Randy from Breton, AB CA rated Holiday Inn Hinton 4 out of 10 on December 29, 2005 Verified Guest Hotel Review

"Pool and hot tub area very dirty, no service in the restaurant,i felt the person serving did not want to be there, ice machine out of order front desk had no idea there was a problem. The stay with this hotel was not a good one."
Hotel review by guest is Negative
Verified Guest from Calgary, AB CA rated Holiday Inn Hinton 4 out of 10 on December 09, 2005 Verified Guest Hotel Review

"extremelly noise. I could hear the shower from next room, I even could hear the TV!!!!! There is a lot of robbery in the parking lot and there is no action plan to slove this."
Hotel review by guest is Positive
Joseph from Rocky Mtn Hse, AB CA rated Holiday Inn Hinton 10 out of 10 on November 15, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Kris from Edmondton, AB CA rated Holiday Inn Hinton 9 out of 10 on September 03, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Kris from Edmunton, AB CA rated Holiday Inn Hinton 7 out of 10 on September 01, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Elena from Cold Lake, AB CA rated Holiday Inn Hinton 6 out of 10 on August 19, 2005 Verified Guest Hotel Review

"Although I enjoyed my stay there, $149 per night is extremely pricey for the average family. I'm sure it is policy everywhere, but the fact that usual discounts like federal employee or AAA aren't allowed during high season sends the clear message to patrons that hotels don't care about value for customers because they don't have to. If people need a place to stay badly enough then they will pay the hefty price. We thought the cost would be offset because kids eat free but when we got to the restaurant at 9:10 pm we were told that it closed at 9:00. We ended up having to go elsewhere and miss out on the deal of having our kids' meals paid for. There ought to be a policy of staff mentioning what time things close as soon as people arrive, especially when it is pretty close to closing time. Although this seems insignificant, when people have travelled all day and are wanting a place to rejuvinate, clarity about the accessibility of food is crucial. Hotels should assume that their customers are extremely tired and pre-occupied, thereby will miss asking the right questions. Based on all this, at the price of 149/night, we did not feel that we got our money's worth at all. I will likely not stay there again."
Hotel review by guest is Positive
Diane from Prince George, BC CA rated Holiday Inn Hinton 8 out of 10 on August 15, 2005 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Calgary, AB CA rated Holiday Inn Hinton 4 out of 10 on August 10, 2005 Verified Guest Hotel Review

"I could not control the temperature in my room, that alone will force me to look to at another hotel in the area."
Hotel review by guest is Negative
Verified Guest from Wetaskiwin, AB CA rated Holiday Inn Hinton 4 out of 10 on August 07, 2005 Verified Guest Hotel Review

"I thought Holiday Inns were usually good and enjoyable places to stay. Not in Hinton - the quality was way down - bed was awful - pluggings kept cutting out, and the TV - very cheaply built - one bathroom, one sink, need another sink and shaving and makeup area with proper lighting - talking about lighting - not all the lamps worked - bed was too close to the fridge, couldn't open it properly - coat closet very small and squished into a little corner beside the bed when there would have been lots of room by the entrance - hmmmm"
Hotel review by guest is Positive
Leblanc from Calgary Alberta, CA rated Holiday Inn Hinton 8 out of 10 on August 06, 2005 Verified Guest Hotel Review

"I reserved this hotel room specifically because it had a pool. We arrived and the pool was under construction and we were not advised of this at all. We do not stay in hotels very often and this is a treat for my children. Needless to say we were quite disappointed. The room however was fine."
Hotel review by guest is Negative
Dennis from Edmonton, AB CA rated Holiday Inn Hinton 5 out of 10 on February 15, 2004 Verified Guest Hotel Review

"soundproofing was very poor,perhaps non-existant. i could clearly hear a speaking voice from the next room."
Hotel review by guest is Positive
Verified Guest from Edmonton, AB CA rated Holiday Inn Hinton 8 out of 10 on February 09, 2004 Verified Guest Hotel Review


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Disabled Access
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • ATM / Cash Machine
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Bath / Hot Tub
  • Wake-up Service
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • Laundry service
  • Shops
  • Photocopier
  • Desk
  • Courier
  • Exhibit Space
  • Disabled Accessible Rooms
  • Jacuzzi
  • Internet Connection (wireless)
  • En suite
  • Private Bathroom
  • Private Toilet
  • Bathtub/Shower Combination
  • Pool Indoor
  • Cots
  • Executive Floor
  • Shops in Hotel
  • Ice Machine
  • Self Laundry
  • Free Parking

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7.5
Good

#6 out of 11 hotels in Hinton city based on 159 guest reviews

Other hotel options in Hinton:
More Frequently Booked
6.2 Fair
Days Inn Hinton
C$100
Higher Rated By Guests
7.5 Good
BEST WESTERN White Wolf Inn
C$143
Sometimes Less Expensive
6.5 Fair
Super 8 Hinton
C$145


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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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