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Southeast Hinton hotel with restaurant, indoor pool and waterslide and jacuzzi suites

  • Free Wi-Fi, free parking
  • Numerous reviewers were pleased with the level of customer service they received
  • The hotel was praised for its proximity to downtown and highway access
  • Several lodgers were satisfied with their clean and spacious rooms
  • Some guests reported odours and noise transfer
  • The hotel's rates were found to be overpriced by a few patrons
  • Guests said rooms were dated
  • Mixed reviews regarding on-site dining
jump to full editor's analysis (below)
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Editor's Analysis
Updated Nov 2, 2014
Located about a 1-minute drive from the nearest Yellowhead Highway on-ramp and a 6-minute drive from Hinton's town centre, Holiday Inn Hinton is geared towards travellers who prefer a centrally located hotel with an indoor pool, on-site dining and easy highway access.

Each of the smoke-free rooms comes equipped with air conditioning, free Wi-Fi and wired Internet, a microwave, a mini-fridge, a coffeemaker, an iron and ironing board and a hair dryer. Rooms with a seating area and a sofabed and a jetted tub are also available, as are wheelchair-accessible rooms. Pets are not permitted.

Hotel amenities include an indoor pool and waterslide, hot tub and sauna, a fitness centre, one meeting room, a 24-hour business centre, guest laundry, free parking and on-site dining at Green Tree Restaurant, which serves breakfast, lunch, dinner and room service daily. 

Parks West Mall and Dr. Duncan Murray Recreation Centre are both roughly a 5-minute drive away, while Jasper is 56 minutes away by car. Jasper-Hinton Airport (YJP) is about a 36-minute drive away. (All travel time estimates: Google Maps)

All property details verified by a front desk agent, May 22, 2014
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, location and rooms.

Many guests praised the hotel's staff, finding them helpful, friendly, professional and accommodating. One patron noted, "We have stayed in allot of Hotels and we have never been treated as good as you are treated here, Management is accommodating and welcoming and we have found that ALL staff throughout the Hotel are friendly and happy, always smiling and saying Hello. You really feel like they appreciate and care about you and your every need".

The hotel's location was convenient for numerous reviewers. They described it as easy to find and close to highway access, downtown Hinton, Tim Hortons, Jasper and restaurants.

Several lodgers were satisfied with their accommodations at the hotel. They found their rooms to be clean, spacious, well equipped and modern, with comfortable beds. Some travellers had complaints about their lodgings, however (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were some complaints about the rooms and rates.

Although several lodgers were satisfied with their clean and spacious rooms, some guests criticized their accommodations. They reported dated decor, musty odours, cigarette odours (although the hotel is advertised as non-smoking) and uncomfortable beds. Plumbing noise and noise transfer from guests in adjacent and overhead rooms were also reported.

A few travellers were disappointed with the hotel's rates, which they described as expensive and overpriced.


Show Sources
Sources guest reviews rated the hotel 3.7 out of 5 with a 85% recommendation rate from 175 reviews. guest reviews ranked the hotel #7 of 17 Hinton hotels with an average rating of 3.5 out of 5 from 107 reviews. guest reviews rated the hotel 7 out of 10 from 25 reviews.

The author corresponded with the hotel on May 22, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews

Rated 7.4/10 based on 370 reviews

Ranked #6 out of 11 hotels in Hinton

show older reviews

9 out of 10 | William stayed July 03, 2006

"Hinton seemed like a interesting place to visit, but infortunately we did not get a chance to see much of it. We were travelling from Saskatoon to the interior of B.C. and Hinton and the Holiday Inn was a place for a stopover. Another time it would be nice to stay a little longer and have a bit of a look around."


8 out of 10 | Andreas stayed March 05, 2006

"The hotel was fine. Your service however is overpriced and clumsy and I will never use it again. I am informing all who will listen. I will give you all the negative publicity I can muster. I paid almost 160$ for a room that is normally worth $126. Enjoy the 34 bucks becuase it's the last you'll get from me. I've learned that it's better to phone the hotel directly. By the way, your customer service is slow, at times rude, and inconsistent- I was alternatively quoted American and Canadian dollars. My wife was informed by some pompous bum answering your telephone that we should have read the website more carefully. I believe the word "discout" is up there near the top of the page but we received anything but. You deserve to go out of business. Have a nice day."


4 out of 10 | Randy stayed December 29, 2005

"Pool and hot tub area very dirty, no service in the restaurant,i felt the person serving did not want to be there, ice machine out of order front desk had no idea there was a problem. The stay with this hotel was not a good one."


4 out of 10 | Verified Guest stayed December 09, 2005

"extremelly noise. I could hear the shower from next room, I even could hear the TV!!!!! There is a lot of robbery in the parking lot and there is no action plan to slove this."


6 out of 10 | Elena stayed August 19, 2005

"Although I enjoyed my stay there, $149 per night is extremely pricey for the average family. I'm sure it is policy everywhere, but the fact that usual discounts like federal employee or AAA aren't allowed during high season sends the clear message to patrons that hotels don't care about value for customers because they don't have to. If people need a place to stay badly enough then they will pay the hefty price. We thought the cost would be offset because kids eat free but when we got to the restaurant at 9:10 pm we were told that it closed at 9:00. We ended up having to go elsewhere and miss out on the deal of having our kids' meals paid for. There ought to be a policy of staff mentioning what time things close as soon as people arrive, especially when it is pretty close to closing time. Although this seems insignificant, when people have travelled all day and are wanting a place to rejuvinate, clarity about the accessibility of food is crucial. Hotels should assume that their customers are extremely tired and pre-occupied, thereby will miss asking the right questions. Based on all this, at the price of 149/night, we did not feel that we got our money's worth at all. I will likely not stay there again."


4 out of 10 | Verified Guest stayed August 10, 2005

"I could not control the temperature in my room, that alone will force me to look to at another hotel in the area."


4 out of 10 | Verified Guest stayed August 07, 2005

"I thought Holiday Inns were usually good and enjoyable places to stay. Not in Hinton - the quality was way down - bed was awful - pluggings kept cutting out, and the TV - very cheaply built - one bathroom, one sink, need another sink and shaving and makeup area with proper lighting - talking about lighting - not all the lamps worked - bed was too close to the fridge, couldn't open it properly - coat closet very small and squished into a little corner beside the bed when there would have been lots of room by the entrance - hmmmm"


8 out of 10 | Leblanc stayed August 06, 2005

"I reserved this hotel room specifically because it had a pool. We arrived and the pool was under construction and we were not advised of this at all. We do not stay in hotels very often and this is a treat for my children. Needless to say we were quite disappointed. The room however was fine."


5 out of 10 | Dennis stayed February 15, 2004

"soundproofing was very poor,perhaps non-existant. i could clearly hear a speaking voice from the next room."

Map Marker Holiday Inn Hinton
393 Gregg Avenue, Hinton, AB