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Holiday Inn Express Hotel & Suites Hinton

8.7 | Very Good

Indoor pool with waterslide, clean and modern rooms, friendly staff

Pros
  • Free Wi-Fi, free parking and free breakfast
  • Many guests described their rooms as clean
  • Many reviewers praised the food at the free breakfast
  • The staff were frequently complimented for their professional service
  • Several guests found their rooms to be well appointed and well equipped with amenities
  • A few reviewers thought that the indoor pool was a value-added feature
Cons
  • A couple of guests did not receive at check in the rooms they had reserved
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Free Breakfast
Free Parking
Rates & Availability
Editor's Analysis
Updated Nov 29, 2012
Overview
This hotel is located less than a 1-minute drive from the Yellowhead Trail (Highway 16) and about an hour's drive from Jasper National Park. With indoor pool and waterslide, this hotel is ideal for families and leisure guests looking to explore western Canada and Jasper National Park by car.

Both smoking and non-smoking accommodations are available. All rooms include free Wi-Fi, a flat screen TV with pay-per-view movies, a mini-fridge, a microwave, free local calls, an iron and ironing board, a coffeemaker and air conditioning. Rooms are furnished with either one king bed, one king bed and a sofabed or two queen beds. 

Executive suites at this hotel provide a separate living area and are furnished with one king bed and two sofabeds. The spa suite also includes a jetted tub and is furnished with one king bed and a sofabed.

Free parking is available on site and pets are not permitted.

A free breakfast is served from 6:30 am to 9:30 am on weekdays and from 6:30 am to 10:30 am on weekends.

On-site recreational facilities include an indoor pool, a waterslide, a hot tub and a fitness centre. Other on-site amenities include free newspapers, a business centre, coin-operated laundry machines, dry cleaning, an ATM, ice/vending machines and safe deposit boxes.

The Hinton Golf Club is 8 minutes away by car, while downtown Hinton (shops, restaurants and the Hinton and Area Travel Alberta Centre) is a 5-minute drive away. Access to the Beaver Boardwalk trail on Lake Maxwell is 9 minutes away by car and the Cache Percotte Forest Trail system is a 12-minute drive away. Jasper National Park is about an hour away by car. (All driving time estimates: Google Maps)

Verified by a front desk agent on November 23, 2012: The free breakfast is served from 6:30 am to 9:30 am on weekdays and from 6:30 am to 10:30 am on weekends.
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The Good
Positive reviews for this hotel greatly outnumbered negative reviews among the reviews used for this analysis.

Many guests were pleased with the comfort of their beds, the cleanliness of their rooms and thought they were well appointed and spacious.  

Many guests enjoyed the food and selection at the free breakfast.

The staff were frequently complimented and guests described the front desk agents as friendly and professional.

A few reviewers found the location convenient for accessing the highway to Jasper, while a couple of guests found restaurants and shopping nearby.

A few guests mentioned the free breakfast, the indoor pool and hot tub, the fitness centre and free Wi-Fi as value-added benefits.
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The Bad
As mentioned above, positive reviews greatly outnumbered negative reviews for this property, among the reviews sourced for this analysis. However, there was one common concern and several isolated complaints mentioned by guests.

A couple of guests said that their reserved room type was not available at check-in.

One guest said that his suite was smaller than he expected, while another reviewer thought that the room rates were expensive. Other isolated complaints included: no on-site restaurant, an in-room air conditioning unit was described as ineffective and the dining area for the free breakfast was crowded.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 4.3 out of 5 with 98% of 58 guests recommending the property.

TripAdvisor.ca ranked this hotel #1 out of 16 properties in Hinton, with an average score of 4.5 out of 5 from 94 reviews.

Hotels.com gave this property an average score of 4.6 out of 5 based on 56 guest reviews.

Verified by a front desk agent on November 23, 2012: The free breakfast is served from 6:30 am to 9:30 am on weekdays and from 6:30 am to 10:30 am on weekends.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
8.7
Very Good

Rated 8.7/10 based on 328 reviews

Ranked #1 out of 11 hotels in Hinton

Map Marker Holiday Inn Express Hotel & Suites Hinton
462 Smith Street, Hinton, AB