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5.7
Mediocre
#9 out of 9
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Guest Rating Explained
Rating: 5.7 / 10
| Hotel Rating Breakdown |
| Amenities: |
5.5 |
| Cleanliness: |
6.0 |
| Location: |
6.8 |
| Comfort: |
5.5 |
| Service: |
6.5 |
| Value: |
5.5 |
Details
No. of guest reviews: 5
Guest Recommended: No
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Popularity Ranking Explained
Quality Hotel Grande Prairie is #9 out of 9 hotels in Grande Prairie ranked by guests.
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"When I check in to My Room I found the room needed to be cleaned.
The tub was half full of water and had towels floating in it. The general state of the room was poor.
I mentioned it to the front desk to have it cleaned. I let them know I was going out and would return in a few hours. When I got back they still had not been there to clean the room. I had to call again to have them come and clean the room. This time they came up with in 15 minutes"
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"I appreciated the way the staff was very courteous and helpful"
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"Because of the oil and gas boom in the Peace Country, hotel accommodations are at a premium and companies are charging a premium for the privilege of staying in a room. This hotel is understaffed, but the staff we encountered were as helpful as they could be. The room was a smoking room, we had requested non-smoking, but there was nothing else available. The bedding was old and tired as was the room itself. There was a microwave and small refridgerator provided. The location is good and it's easy to find."
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"A hard copy of this letter is on its way to the adressee:
Manager, Quality Hotel and Conference Centre
11201 100 Avenue
Grande Prairie, AB, T8V 5M6
24 March, 2006
Dear Manager,
This morning I returned from my trip to Grande Prairie, where I attended a professional conference. I lodged in the Quality Hotel on the nights of 22 and 23 of March 2006.
I am sorry to have to report to you my dissatisfaction with my stay at the Quality Hotel. I appreciate that neither you nor your staff have any power over the breakdown of equipment. The unfortunate coincidence of both the water and the heating breaking down at the same time must have created headaches for all involved. I do expect, nevertheless, that the management of the Quality Hotel recognises that since you could not provide the services requested and paid for, your guests are entitled to a full refund of expenses.
My concern and second reason for writing this letter is that, though the staff were mostly friendly and helpful (apart form the oversight to provide the information re. breakfast vouchers), they cannot do their work if they themselves are not informed: it appeared that the failure of the heating system was not reported to the desk clerks, leaving them in a rather awkward position ? uninformed ? taking the heat at the front line.
In a case of equipment failure that causes discomfort to guests, I suggest that in the future a few simple measures can be put in place that would help your guests recognise your concern:
- a special host(ess) in the lobby who personally informs guests of the inconveniences that they can expect to encounter
- some visible signs of concern for the comfort of your guests (make bottled water available when water does not work and the rooms are overheated)
- reassure guests that they will not be expected to pay for services not received (e.g. a comfortable room).
I look forward to your response and refund of my expenses.
Sincerely yours,
Henriette Kelker
5416 110 street
Edmonton
AB, T6H 3E1
c.c. Edward B.Pitoniak
President and CEO, CHIP Hospitality
Quality Inn
Grande Prairie"
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Amenities
- Business center
- Dry cleaning/laundry
- Family Rooms
- Fitness center
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- Free parking
- High-speed internet
- Interior Corridor
- Meeting rooms
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