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Guest Reviews
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5.3
Mediocre
#8 out of 8
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Guest Rating Explained
Rating: 5.3 / 10
| Hotel Rating Breakdown |
| Amenities: |
5.0 |
| Cleanliness: |
6.0 |
| Location: |
7.5 |
| Comfort: |
5.0 |
| Service: |
7.0 |
| Value: |
5.0 |
Details
No. of guest ratings: 5
Guest Recommended: No
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Popularity Ranking Explained
Rating: #8 out of 8 hotels in Grande Prairie ranked by guests.
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Henriette from Edmonton, AB CA stayed on March 24, 2006
"A hard copy of this letter is on its way to the adressee:
Manager, Quality Hotel and Conference Centre
11201 100 Avenue
Grande Prairie, AB, T8V 5M6
24 March, 2006
Dear Manager,
This morning I returned from my trip to Grande Prairie, where I attended a professional conference. I lodged in the Quality Hotel on the nights of 22 and 23 of March 2006.
I am sorry to have to report to you my dissatisfaction with my stay at the Quality Hotel. I appreciate that neither you nor your staff have any power over the breakdown of equipment. The unfortunate coincidence of both the water and the heating breaking down at the same time must have created headaches for all involved. I do expect, nevertheless, that the management of the Quality Hotel recognises that since you could not provide the services requested and paid for, your guests are entitled to a full refund of expenses.
My concern and second reason for writing this letter is that, though the staff were mostly friendly and helpful (apart form the oversight to provide the information re. breakfast vouchers), they cannot do their work if they themselves are not informed: it appeared that the failure of the heating system was not reported to the desk clerks, leaving them in a rather awkward position ? uninformed ? taking the heat at the front line.
In a case of equipment failure that causes discomfort to guests, I suggest that in the future a few simple measures can be put in place that would help your guests recognise your concern:
- a special host(ess) in the lobby who personally informs guests of the inconveniences that they can expect to encounter
- some visible signs of concern for the comfort of your guests (make bottled water available when water does not work and the rooms are overheated)
- reassure guests that they will not be expected to pay for services not received (e.g. a comfortable room).
I look forward to your response and refund of my expenses.
Sincerely yours,
Henriette Kelker
5416 110 street
Edmonton
AB, T6H 3E1
c.c. Edward B.Pitoniak
President and CEO, CHIP Hospitality
Quality Inn
Grande Prairie"
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Overview & Amenities
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Quality Hotel & Conference Centre is located less than a mile from the regional airport (with free shuttle) and the downtown area. The inn has full function and banquet facilities. Guests are welcome to relax in the inn's restaurant. Room service is available. There are also parking facilities on site. Pets are allowed for a fee.
Each room has air-conditioning, cable television, complimentary coffee, desk, hairdryer, dataport, and voicemail. Non-smoking and handicap-accessible rooms are available.
Policies
Guarantee:
Cancel:
Check-In: 1400
Check-Out: 1100
Services Description
-a/c * heat, indiv. -air conditioning, rm
-clock radio/am-fm -cocktail lounge
-coffee maker,in-room -computer w/internet
-corridors, interior -desk, in-room
-door dead bolt -door lock,electronic
-door peepholes -emerg lghts-gst rms
-free hi speed intnet -hair dryer
-hand rails-bathroom -iron * ironing board
-microwave -non-smoking rooms
-parking, bus -parking, car,outdoor
-parking, truck -parking,lighted area
-phone, direct-dial -phone, touch-tone
-private bath -refrigerator
-restaurant -smoke detectors
-sofabed -tv, cable/satellite
-tv, remote control -voice mail.
Attraction Info
Dining Info
Recreation Info
-nintendo game system
Room Type Descriptions
A2d 2 double bed/computer hookup/free full breakfast
N2d 2 double bed/no smoking/free full breakfast
N1q 1 queen bed/no smoking/free full breakfast
A1q 1 queen bed/computer hookup/free full breakfast
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Booking Information
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The hotel you have selected -- Quality Hotel & Conference Centre -- may be able to be booked: 1) online using Canadian Hotel Guide.com's instantaneous and 100% secure online reservation system; and/or 2) by telephone using the hotel reservation telephone number provided above.
1) Online: When you make your booking online, your hotel reservation is transmitted to the Quality Hotel & Conference Centre through a 100% secure Internet connection that protects your personal and credit card information. Once submitted, your hotel reservation will be confirmed within 60 seconds and sent to the Quality Hotel & Conference Centre computer reservation system in Grande Prairie, Alberta.
2) Telephone: 1-800-359-6279. Speak to a live customer service agent 24 hours a day, 7 days a week.
Within moments after your hotel reservation is made, you will receive a duplicate confirmation by email for your records that confirms and guarantees the reservation with all the details you may need for your stay, including the phone number and address of the Quality Hotel & Conference Centre. For your comfort and peace of mind, you may even.
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