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Pomeroy Hotel & Conference Centre

8.2 | Very Good | #7 out of 17 hotels in Grande Prairie
MAP

Grande Prairie hotel with indoor pool, free airport shuttle, women's floor and kitchenettes

Pros
  • Free amenities: Wi-Fi, parking, airport shuttle, local calls
  • Guests who had renovated rooms found them clean and well appointed with comfortable beds
  • The ladies-only floor with private lounge and fitness room was a hit with the ladies
  • Good service from the staff, according to many guests
  • The location was well liked for its proximity to the highway, shopping and restaurants
  • Wi-Fi was rated very good
Cons
  • Guests with rooms in the unrenovated section complained of dated rooms that needed maintenance
  • Noise was an issue for some guests who complained of traffic noise and noise transfer from within the hotel
  • Guests who had older rooms thought they were priced too high
Freebies
Free Wi-Fi
Free Shuttle
Free Parking
Editor's Review
Updated Jul 5, 2017
Overview
About the hotel: This hotel offers a renovated south tower and is attractive to business guests, some of which are women who come for extra pampering with their own executive rooms, ladies-only lounge and fitness centre. It's also convenient for guests travelling by air, with its 24-hour free airport shuttle service. While offering its own well-liked restaurant, the Prairie Mall next door offers guests other dining choices and retail shopping.

The smoke-free hotel has 202 rooms in 2 sections, a newer 7-storey south tower and an older 5-storey north tower. Both towers offer elevators.

All rooms include free Wi-Fi, free local calls, a 40" or 42" flat screen HDTV with premium cable, a Keurig coffeemaker with free Starbucks Coffee, a mini-fridge, a microwave, a work desk, an iron and ironing board, bathrobes, a hair dryer and air conditioning. 

Some rooms include a sofabed, a separate bedroom, a second TV, a 46" TV, a mini-kitchen (a wet bar, bar seating, mini-fridge, microwave), a kitchenette (stovetop, fridge, microwave, sink, cookware, dinnerware), a dining/boardroom table for 6, a second bathroom, slippers, a walk-in shower and a 1-person jetted tub. This hotel offers an all woman's floor with a ladies-only lounge and fitness centre. Accessible rooms are also available.

Rooms are furnished with 1 or 2 queen beds or 1 king bed.  

Free parking is available on site. 

A free 24-hour airport shuttle operates on demand. 

Pets are welcome for $25 per room for the first night, and $5 thereafter.

Restaurante on site: 
The Office restaurant serves breakfast, lunch and dinner.
Skylark Lounge serves lunch and dinner and offers 60" HDTVs, a billiard table and VLTs for entertainment. 
Room service is available. 

Off-site restaurants: A Tim Hortons is across the street and a Moxies is next door, in the Prairie Mall.

Hotel amenities include an indoor pool, a hot tub, a steam room, a 24-hour fitness centre, a full-service business centre, dry cleaning and meeting rooms.

What's nearby? The downtown area is a 25-minute walk or a 9-minute drive and features the Revolution Place (sports arena and concert venue), shopping, restaurants and bars. Centre 2000 Tourism and Trade Centre is a 4-minute drive. 

Getting around: The Greyhound Bus station is a 5-minute walk from the hotel. Grande Prairie Airport (YQU) is 12 minutes away by car, without traffic. (All travel times: Google Maps)

Confirmed by hotel November 10, 2015: all rooms come with a mini-fridge and microwave and are non smoking, pet fees, free airport shuttle operates anytime, jetted tub for one person, kitchenette offers stovetop but no oven
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The Good
The hotel has two towers, the south tower is renovated and the north tower is not. Guests who stayed in the renovated rooms gave the hotel excellent scores. They judged the hotel to be very clean and well maintained with lovely decor and very comfy beds. These same reviewers had a quiet and peaceful sleep, which is largely what they had come to accomplish. 

Wi-Fi was fast for them and they found convenient access to a Tim Hortons across the street and a Moxies restaurant next door at the mall. 

Women who had stayed on the ladies-only floor loved the concept and the amenities provided (including free chocolate, cheese, fruit and snacks). One guest conveyed the sentiment well, "I chose the hotel for its women only floor, and was so happy I did! Featuring Aveda amenities, lovely deep tubs, Keurig coffee makers with Starbucks coffee, and a women's lounge and workout room, this floor is a true respite in a busy city. I wish more hotels had one...what a fantastic concept."

Some guests praised the staff for being professional and a pleasure to deal with, and one very pleased guest told of how the staff found and mailed a forgotten item to her.

Others praised the on-site dining and the creative menu. One guest told how the chef went out of his way to prepare a soup for her ailing mother in the hospital, and a recent business guest who frequents this hotel, conveyed that the restaurant was a factor in her frequent returns to the hotel, because she could "count on great food and excellent wait staff who will accommodate a late dinner request".
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The Bad
Surprisingly for the high scores, there were actually a lot of complaints posted, in the reviews that were read. The issues were mostly due to the older and poorly maintained condition of parts of this facility, a lack of organization at times with the reassigning of unserviced rooms and occasional restaurant failures.

Complaints about the rooms included: the bathroom lighting was too dark to put make up on, small rooms, small bathrooms, draft from window in winter, no heat in few guests' rooms and no offer to change rooms, no working AC for several reviewers, TVs not working, minimal cable channels, poor Internet, doors to the rooms would not fully close, old furniture in the rooms and rooms were old, dated and dirty and not like the pictures posted online.

Complaints about the hotel amenities included: hot tub was dirty and the jets did not work, dirty pub chairs that need replacement, pool looks a little run down and steam room did not work.

Complaints regarding service were: check in and out took too long, errors were made with pricing, housekeeping did not clean room and it was rented out to a new guest, room service messed up order repeatedly and was very slow, and the food at restaurant was not satisfactory.

Noise was an issue for some and included: traffic from the street, children/teams running in the hallways screaming and banging doors and loud neighbours that could be heard through the walls and doors.

Guests, especially those who had complaints, felt the hotel charged too much for the rooms, especially in high season.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 4 out of 5 with 92% of 107 guests recommending the property.

TripAdvisor.ca ranked this hotel #6 out of 21 properties in Grande Prairie, with an average score of 4 out of 5 from 127 guest reviews.

Guest Reviews
Rated by Guests
8.2 / out of 10
"Very Good"
Ranked by Guests
#
7 / out of 17
hotels in Grande Prairie

The average guest rating for Pomeroy Hotel & Conference Centre is 8.2 out of 10 based on 1114 reviews from past guests. This average guest rating ranks Pomeroy Hotel & Conference Centre at #7 out of 17 hotels in Grande Prairie.

1114
Map Marker Pomeroy Hotel & Conference Centre
11633 100th Street, Grande Prairie, AB