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Holiday Inn Express Hotel & Suites Fort Saskatchewan

8.7 | Very Good
MAP

Just off Highway 15, free breakfast, great rooms, mixed staff reviews

Pros
  • Free Wi-Fi, free breakfast, free parking
  • Many guests enjoyed their clean and well-equipped rooms
  • The hotel was praised for its proximity to highway access and shopping
  • Several travellers found the staff friendly and accommodating
Cons
  • A few guests complained of untrained and inefficient staff
  • Noise transfer was reported by a few lodgers
Freebies
Free Wi-Fi
Free Breakfast
Editor's Analysis
Updated Mar 6, 2014
Overview
Located just off Highway 15 and about a 3-minute drive from Fort Saskatchewan's city centre, the Holiday Inn Express Hotel & Suites Saskatchewan is geared toward travellers who require a centrally located hotel with a free breakfast, an indoor pool and easy highway access.

Each of this smoke-free hotel's air-conditioned guest rooms and suites comes equipped with free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a microwave, a desk, an iron and ironing board and a hair dryer. Rooms with a separate bedroom and a sitting area with a sofabed are also available, as are wheelchair-accessible rooms.

Hotel amenities include an indoor pool, fitness facilities, one meeting room, a business centre, guest laundry, vending machines, free parking and a free breakfast. Pets are not permitted. 

Fort Saskatchewan Golf & Curling Club is roughly a 3-minute drive away, while Station Square offers shopping 4 minutes away by car. Edmonton International Airport (YEG) is a 42-minute drive from the hotel. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, no pets, wheelchair accessible. (Call Date: February 20, 2014)

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The Good
The majority of the reviews sourced for this analysis were positive, with praise going to the hotel's rooms, location and staff.

The hotel's accommodations were praised by numerous guests. They described their rooms as clean, quiet, spacious and well equipped, with comfortable beds and pillows and reliable Wi-Fi.

Many lodgers found the hotel's location convenient. They described it as easy to find and close to restaurants, shopping, highway access, gas stations and Fort Saskatchewan Health Care Centre.

Several reviewers were pleased with the level of customer service they received during their stay. They characterized the staff as accommodating, friendly and efficient. A few travellers had complaints about the customer service they received, however (see below)
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The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the staff and noise transfer.

Although several guests were pleased with the level of customer service they received during their stay, a few lodgers found the staff to be untrained and inefficient. One patron noted, "Ft. Saskatchewan staff were polite, courteous and ever-struggling. To their credit, they tried very hard to do their jobs, but poor core training and no personal 'back-up' of staff by owners of this newly opened franchise lead to frustrations by all concerned".

A few reviewers complained of noise transfer from guests in adjacent rooms and the hallways.
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Show Sources
Sources
Booking.com guest reviews rated the hotel 9.3 out of 10 from 16 reviews.

Expedia.ca guest reviews rated the hotel 3.8 out of 5 with a 92% recommendation rate from 12 reviews.

TripAdvisor.com guest reviews ranked the hotel #7 of 9 Fort Saskatchewan hotels with an average rating of 4 out of 5 from 8 reviews.

The author called the hotel on February 20, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.7
Very Good
#
4 / out of 6
hotels in Fort Saskatchewan

Rated 8.7/10 based on 416 reviews

Ranked #4 out of 6 hotels in Fort Saskatchewan

416
Map Marker Holiday Inn Express Hotel & Suites Fort Saskatchewan
10120 86th Avenue, Fort Saskatchewan, AB