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Well-liked Fort McMurray hotel 12 min to YMM with free shuttle, restaurant & indoor pool
- Free amenities: Wi-Fi, hot breakfast, parking, airport shuttle, local calls
- Wi-Fi was rated as very good by online reviewers
- First rate staff according to many guests
- Rooms were clean with comfortable beds said reviewers
- Many enjoyed the free breakfast and other dining on site
- Several guests enjoyed the ambiance of the pool
- Guests found the location convenient to the airport and downtown
- Hotel getting tired according to some guests
- A few guests felt the rooms and meals were expensive
- A few guests did not like that others in the hotel could watch those in the pool area
Updated Jan 14, 2016
This full-service hotel is situated just off Highway 63 and a short drive from MacKenzie Industrial Park. It caters well to business travellers offering business class rooms (all on one floor), on-site dining and lounge, a free airport shuttle, a business centre and meeting rooms.more
The hotel has 188 smoke-free rooms. All rooms come with free Wi-Fi, free local calls, a flat screen TV with cable and pay-per-view movies, a coffeemaker, a mini-fridge, a desk, an iron and ironing board, a hair dryer, and climate control. Rooms are furnished with 1 or 2 queen beds or 1 king bed. Room extras include a sofabed, bathrobes, bottled water, fresh biscotti, a double jacuzzi, a living room and a separate bedroom. Microwaves are available upon request.
Free parking with cold weather plug-ins, is available on site. The hotel offers a free airport shuttle, which runs to and from the airport on the half-hour, from 5 am to 1 pm. Pets of all sizes are welcome for $20 per night.
A free hot breakfast buffet is offered to all guests.
The on-site restaurant, The Hearthstone Grille and Lounge, serves breakfast, lunch, dinner and Sunday Brunch.
Hotel amenities include an indoor pool, a hot tub, a fitness centre, a 24-hour business centre, a day spa, safe deposit boxes, concierge service, free newspapers, and meeting and conference rooms.
The Oil Sands Discovery Centre is a 5-minute drive, while the Heritage Park historic village is 4 minutes away by car. The downtown area, which features the Boomtown Casino, the Peter Pond Shopping Centre, along with restaurants and bars is an 8-minute drive away. The MacDonald Island Park (nature park and hiking trails) and the Fort McMurray Airport (YMM) are both a 12-minute drive from the hotel. (All driving time estimates: Google Maps)
Confirmed with the front desk on December 8, 2015: free hot breakfast, airport shuttle hours, all rooms come with a mini-fridge but microwaves are offered upon request
This hotel was very well liked by its guests. They found the lobby, restaurant and pool decor impressive, they enjoyed comfortable beds and they said the staff were amazing.more
Guests liked being treated to individually-wrapped biscotti and fresh fruit at the front desk (whether coming or going), and late check-outs upon request, with no questions asked.
They liked the free hot breakfast buffet and fancy offerings at the restaurant.
The rooms provided a quiet night's rest with a good shower. There were lots of nice touches, real ceramic mugs in the rooms (instead of paper cups), free bottled water and juice, bathrobes, and Mother Earth Essential bath products, which guests could purchase at the front desk in larger sizes.
Some guests found the pool area relaxing, with a koi pond to add interest, and others enjoyed a drink at the lounge with very friendly staff service.
Guests who wrote about the location, said the location was convenient for those accessing the airport, downtown or destinations on the south side of the river.
Guests that were less satisfied with their experience said the hotel was dated or expensive. Some guests said their rooms were updated, as well as clean, but others said their rooms did not look like the photos online.
Also some guests did not like the fact that the pool was viewable to guests in the lounge and others who were not in the immediate pool area, giving a sense to some that guests in bathing suits were on display.
Some guests felt the hotel needed better maintenance and updates and cited things like non-functioning AC units, ice machine, and mini-fridge malfunctions. Outdated showers was also mentioned, with water temperatures going from cold to hot.
SourcesExpedia.ca gave this hotel an average score of 3.8 out of 5 with 89% of 212 guests recommending the property.
TripAdvisor.ca ranked this hotel #12 out of 21 properties in Fort McMurray, with an average score of 3.5 out of 5 from 144 reviews.
Booking.com gave this property an average score of 8.3 out of 10 based on 168 guest reviews.