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Merit Hotel

7.7 | Good | #7 out of 12 hotels in Fort McMurray

1-min. drive from Highway 63, on-site dining, clean rooms, concerns with rates

  • Free Wi-Fi, free underground parking
  • The hotel was praised for its proximity to the highway, restaurants and downtown
  • Several reviewers were pleased with the level of customer service they received
  • Numerous guests enjoyed their clean and well-equipped rooms
  • Some guests found the hotel to be overpriced and felt a free breakfast should be included
Free Wi-Fi
Free Parking
Editor's Review
Updated Nov 13, 2013
Located about a 1-minute drive from the nearest Highway 63 on-ramp and about a 4-minute drive from Fort McMurray's city centre, the Merit Hotel is suitable for business or vacation travellers who require a centrally located hotel with on-site dining, extended kitchen amenities and easy highway access.

Each of the hotel's air-conditioned guest rooms and suites offers free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a desk, a free daily newspaper and a hair dryer. Rooms with a microwave, a sitting area with a sofabed, a hot tub and a fireplace are also available, as are extended-stay suites that come equipped with a kitchen and a separate bedroom. Smoking and non-smoking rooms are available and the hotel is wheelchair accessible.

Hotel amenities include an indoor pool, a hot tub, a fitness centre, meeting/banquet space, a business centre, guest laundry and free underground parking (reservation required). Pantry's Restaurant offers breakfast, lunch and dinner daily. Pets are not permitted.

Plaza 2 Mall can be found 11 minutes away on foot, while Boomtown Casino is 4 minutes away by car. Oil Sands Discovery Centre is roughly a 6-minute drive from the hotel and Fort McMurray Airport (YMM) is a 17-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call Date: November 5, 2013)
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's rooms, location and staff.

Many lodgers enjoyed their accommodations at the hotel. They described their rooms as clean, spacious, quiet and well equipped, with comfortable beds and fast Wi-Fi. A few patrons did complain of traffic noise in rooms facing Franklin Ave., however.

The hotel's location was convenient to numerous reviewers. They found it close to downtown Fort McMurray, shopping, restaurants, highway access, Boomtown Casino and the airport.

The hotel's restaurant was complimented by several travellers. They described it as great and tasty, with friendly service.

Several guests were pleased with the level of customer service they received. They characterized the staff as attentive, accommodating, efficient and professional. A few patrons criticized the staff, however, (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the hotel's value and staff.

Some reviewers were disappointed with the hotel's value. They described the rates as overpriced and expensive, and also felt a free breakfast should have been include in the daily rate.

Although several guests found the staff to be friendly and efficient, some lodgers were disappointed with the level of customer service they received. They characterized the staff as unprofessional, incompetent and rude.
Show Sources
Sources guest reviews ranked the hotel #4 of 17 Fort McMurray hotels with an average rating of 4 out of 5 from 44 reviews. guest reviews rated the hotel 3.7 out of 5 with an 87% recommendation rate from 30 reviews. guest reviews rated the hotel 3.8 out of 5 from 22 reviews.

The author called the hotel on November 5, 2013 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
Rated by Guests
7.7 / out of 10
Ranked by Guests
7 / out of 12
hotels in Fort McMurray

The average guest rating for Merit Hotel is 7.7 out of 10 based on 570 reviews from past guests. This average guest rating ranks Merit Hotel at #7 out of 12 hotels in Fort McMurray.

Map Marker Merit Hotel
8200 Franklin Ave., Fort McMurray, AB