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Union Bank Inn

8.9 | Very Good | #6 out of 71 hotels in Edmonton
MAP

Elegant boutique hotel in downtown Edmonton, highly praised for its dining and location

Pros
  • Free amenities: Wi-Fi, made-to-order breakfast, evening wine, fruit and cheese sampler, local calls
  • Rooms were very clean and well-appointed
  • Location was excellent-an easy walk to great dining, shopping, public transit and downtown attractions
  • Staff were friendly, attentive and professional
  • Breakfast was excellent
  • Madison’s Grill offered delicious food
  • Wi-Fi was rated excellent
Cons
  • Parking is $20 (3 pm-11 am) and $30 for 24 hours
  • Some felt the free breakfast hours were too short
  • Some found the rooms small and not well set up for working at the desk
  • Guests were disappointed with extra charges
Freebies
Free Wi-Fi
Free Breakfast
Editor's Review
Updated Jan 14, 2017
Overview
This boutique hotel occupies a heritage building on popular Jasper Avenue, near restaurants, shops and Central Station LRT, a 7-minute walk from the city centre.

The hotel offers 34 smoke-free and pet-free rooms over 5 floors. All rooms include free Wi-Fi, free local calls, a flat screen TV with digital cable, a Keurig coffeemaker, iPod docking, a safe, a gas or electric fireplace, bathrobes and climate control.

Rooms are furnished with 1 queen or 1 king bed. Room extras include a living room, a mini-fridge, a desk and a single or double jetted bathtub.

Parking is available in a nearby parkade for $20 for overnight (3 pm to 11 am) or $30 for 24 hours.

A free a-la-carte breakfast is served to guests daily. A free wine and cheese sampler is delivered to guest rooms each evening.

Madison's Grill offers fine dining with seasonal outdoor patio and is open for breakfast, lunch and dinner.

Hotel amenities include a small fitness room, a business centre, an elevator and meeting rooms.

Edmonton City Centre (mall) and the Art Gallery of Alberta are an 8-minute walk from the hotel. The Shaw Conference Centre (exhibitions and concerts) is 6 minutes away on foot. Commonwealth Stadium (home of the CFL's Edmonton Eskimos) is 8 minutes by car and Rogers Place (home of the NHL's Edmonton Oilers) is a 12-minute walk away. The University of Alberta is an 11-minute drive away and Edmonton International Airport (YEG) is a 41-minute drive. (All travel times: Google Maps)

Confirmed with the front desk on January 13, 2017: parking details, heritage wing has gas fireplaces and the contemporary wing has electric fireplaces, the Presidential suite has an open style bedroom with an attached living room

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The Good
This hotel was well liked by many of its guests.

Many enjoyed the rooms. They liked the old-fashioned décor, cozy fireplaces and cleanliness of the rooms.

The location was central. Guests found excellent restaurants close by and many appreciated having the Central Station light rail transit right across the street. Guests spoke of accessing downtown shopping, the art gallery, Rogers Place and even the University of Alberta from this hotel.

Staff were well liked overall. They were described as friendly, professional and attentive.

The free breakfast was a hit. Guests typically loved having Eggs Benedict for free. Many guests were also very pleased with a small cheese and fruit platter with wine brought each evening to their rooms.

Madison’s Grill was also very much enjoyed by many guests who thought it was fabulous, with beautiful décor and delicious food.

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The Bad
The hotel failed on occasion to live up to guests’ expectations.

Some guests were disappointed by various omissions by staff. These included not getting the room booked, charging a lot of money for late check outs or early departures and failing to deal graciously and effectively with various complaints by guests.

Although guests usually loved the free breakfast, some were very disappointed to have to pay high prices for specialty coffee (having supposed the breakfast was entirely free including beverages). They also complained of inconveniently short breakfast hours and not much selection.

Parking was deemed expensive and sometimes this charge came as a surprise and along with resort fees and taxes caused the total hotel bill to escalate beyond the guests’ expected cost.

Noise was problematic for a few guests. They mentioned noisy heater and AC fans as well as bathroom fans. Some said music could be heard from the banquet hall which was located below some of the rooms in the contemporary wing. Traffic from Jasper Avenue could also be heard from early morning.

Some guests found the rooms small or uncomfortable. Complaints included heavy duvets, sheets that were not soft, uncomfortably firm pillows and mattresses and rooms that smelled old. Some were disappointed with poor views of a cement wall, and desks and desk chairs that were not ergonomic.

Although many loved the dining on site, some commented on how expensive meals were.

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Show Sources
Sources
TripAdvisor.com ranked this hotel #28 out of 93 properties in Edmonton, based on 301 reviews.

Expedia.ca gave this hotel an average score of 4.2 out of 5, from 60 guest reviews.

Booking.com
gave this hotel an average score of 9 out of 10, based on 135 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
Rated by Guests
8.9 / out of 10
"Very Good"
Ranked by Guests
#
6 / out of 71
hotels in Edmonton

The average guest rating for Union Bank Inn is 8.9 out of 10 based on 493 reviews from past guests. This average guest rating ranks Union Bank Inn at #6 out of 71 hotels in Edmonton.

493
Map Marker Union Bank Inn
10053 Jasper Avenue, Edmonton, AB