The Union Bank Inn is located on Jasper Avenue, in downtown Edmonton, Alberta. This property is a registered heritage building and is located within a 5 minute walk to many business offices, restaurants, and entertainment venues.
This boutique hotel offers 34 units comprised of rooms and suites. All units include fireplaces, bathrobes, in-room safes, Keurig coffee makers, flat screen televisions, iPod docking stations, individual climate control, free local calls, and free wireless Internet. Pets are not allowed at this property and self-parking is available, on site, for $20 per night.
A free a la carte breakfast is served at the on-site restaurant, Madison's Grill, from 7:00am - 10:00am on weekdays and from 8:00am - 11:00am on weekends. Guests also receive a free wine and cheese sampler, delivered to guest rooms, in the evenings. The on-site restaurant is also open for lunch, on weekdays, from 11:00am - 3:00pm. Dinner is served from 5:00pm - 10:00pm, Sunday - Thursday and 5:00pm - 11:00pm, Friday - Saturday.
Other on-site amenities include banquet and meeting space, a business centre, and a fitness facility.
This hotel is located within a 5 minute walk to the Edmonton City Centre (mall), while the Art Gallery of Alberta is a 7 minute walk away. The Shaw Conference Centre (exhibitions and concerts) may be accessed, on foot, in 5 minutes. The nearest LRT (public transit) station is Central Station which is 1 minute away, on foot. The LRT may be used for travel to Commonwealth Stadium (home of the CFL's Edmonton Eskimos) and Rexall Place (home of the NHL's Edmonton Oilers). The total trip time from the hotel to these professional sports venues is about 15 minutes via the LRT. The Edmonton International Airport (YEG) is a 45 minute drive south of this property (walking, public transit, and driving time estimates: Google Maps).
Almost every review used for this analysis described a positive experience at this hotel.
The staff were described, by many reviewers, as friendly, accommodating, and attentive. One guest said that he was "treated exceptionally well", while another reviewer described the customer service as "brilliant".
The rooms were frequently found to be clean, with one guest describing her room as "impeccable". Many guests also thought that their rooms were well-appointed, quiet, and spacious. One reviewer described the hotel as having "great ambience".
The on-site restaurant was commonly complimented for its food quality. Many guests were impressed that the free breakfast was served a la carte, which allowed them to order from the menu. The food was described by one reviewer as "delicious", and another guest said that the food was "top notch". The service at the restaurant was also complimented several times by reviewers.
The convenient downtown location, in-room electric fireplaces, wine and cheese sampelrs, free a la carte breakfast, free wireless Internet, in-room Keurig Coffee makers, and bathrobes were all mentioned as value added features.
Several reviewers also stated that they were likely to stay at this hotel again in the future or that they would recommend this property to others.
There were very few complaints found for this hotel, among the reviews used for this analysis. However, some guests were unhappy about the extra $20 per night fee for on-site parking. A couple of reviewers also found the parking facility difficult to locate from Jasper Avenue.
A couple of guests described their beds as too firm, while one reviewer said that he was disappointed to discover that bottled water was not provided in the guest room.
One guest complained that the breakfast service began too late in the day, and therefore he was unable to take advantage of his complimentary meal. A couple of reviewers found that the on-site restaurant lacked an adequate selection of Canadian wine.
TripAdvisor.com ranked this hotel #3 out of 85 properties in Edmonton, based on 111 reviews.
Hotels.com gave this hotel an average score of 4.5 out of 5.0, from 16 guest reviews.
Booking.com gave this hotel an average score of 9.5 out of 10, based on 5 guest reviews.