A few guests described their rooms as clean, spacious, and well-appointed. While a couple of other reviewers specifically mentioned that their beds were comfortable.

The most common complaint, among the reviews used for this analysis, was that the on-site parking fees ($23 - $26 per day) were expensive and that the parking facility was difficult to locate. 

Other complaints about the parking facility included inadequate signage directing guests from the parking facility to the hotel lobby. A few other reviewers mentioned that there was limited space in the parking facility and that the hotel's alternative parking area was across the street, which was found to be inconvenient by some guests. One guest, who drove a large truck, was unable to access the parkade because of the height restrictions and he received a $50 ticket for parking his truck on the street.

Several guests thought that the hotel was in need of upgrades. Reviewers described dated and worn furnishings, older televisions, old alarm clocks that were difficult to set, running toilets, old hair dryers, and shabby bathroom fixtures. A few other guests described unpleasant odours in their rooms.

Several guests thought that the guest rooms could used enhanced soundproofing. A couple of reviewers were disturbed by noise from neighbouring rooms, while a couple of other guests were disrupted in their rooms by street traffic. One guest who complained about street noise mentioned that his room was on the 14th floor. 

Another common concern for some guests was that the area around the hotel appeared unsafe. A few guests noticed a homeless shelter next door to the hotel, while a couple of other reviewers described seeing suspicious people loitering around the parking facility and hotel entrance.