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Pet-friendly but dated downtown Edmonton hotel with indoor pool and on-site dining

Pros
  • Free wireless Internet, free newspapers, free mineral water, and free in-room coffee
  • Many guests found the location of this hotel convenient for accessing downtown attractions
  • A few guests described their rooms as clean, well-appointed, and spacious
  • A few reviewers complimented the pleasant views of the city from their guest rooms and the penthouse pool area
Cons
  • Self-parking is $31 and valet parking is $39 per night
  • Many guests found the on-site parking rates to be expensive and the parking facility confusing to locate
  • Several reviewers thought that the hotel was in need of upgrades
  • Several guests described feeling unsafe in the neighbourhood immediately surrounding the hotel
  • A few guests were disturbed in their rooms by noise
Freebies
Free Wi-Fi
Editor's Analysis
Updated Feb 14, 2015
Overview
The Sutton Place Hotel Edmonton is located on 101st Street in downtown Edmonton, Alberta. This hotel is connected to the downtown pedway system which provides access to the Edmonton City Centre (mall) and business offices.

This hotel has 313 rooms on 26 floors and offers a range of accommodations from standard rooms to two-storey suites. All units include pillow-top mattresses, in-room safes, telephones with voice mail, fridges, free wireless Internet access, free newspapers, free mineral water, alarm clocks, flat screen televisions, air conditioning, free in-room coffee, irons and ironing boards, and hair dryers. 

Self-parking is available on site for an extra fee of $31 per day, while valet parking is $39 per day. Pets are allowed for a charge of $35 per stay, per pet (with a $150 refundable deposit).

There are several on-site dining options at this property: Capitals Restaurant, Central Park Lounge, CHOP Steakhouse and bar (opening August 2012) and room service. The Capitals Restaurant serves breakfast, lunch, and dinner from 6:00am - 9:00pm, daily. Room service is available, daily, from 6:00am - 12:00am.

Other on-site amenities include: dry-cleaning service (Monday - Friday), florist shop, hair salon, gift shop, mail and postage services, safety deposit boxes, and a business centre (print, fax, copy, and audio-visual services). Recreational facilities include an indoor heated penthouse swimming pool, sauna, whirlpool, and spa.   

The Shaw Conference Centre (exhibitions and concerts) is about a 3 minute drive or 11 minute walk from this property. The Churchill LRT (public transit) station is connected to this hotel by an underground pedway (5 minute walk away). The LRT provides access to the University of Alberta, Rexall Place (the home of the NHL's Edmonton Oilers), and Commonwealth Stadium (the home of the CFL's Edmonton Eskimos) in about 17 minutes. The Edmonton International Airport (YEG) is about a 40 minute drive south of this property (public transit, walking, and driving time estimates: Google Maps).

Verified by a front desk agent, on October 24, 2014: Valet parking is $39, self-parking is $31 and pet stays are $35
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The Good
Of the reviews used for this analysis, negative experiences seemed to outnumber positive experiences. However, many guests complimented the location of this hotel. Reviewers found many downtown dining and shopping venues within walking distance, while several guests found the nearby LRT (public transit) station convenient for accessing Rexall Place and Commonwealth Stadium.

A few guests described their rooms as clean, spacious, and well-appointed. While a couple of other reviewers specifically mentioned that their beds were comfortable.

A few reviewers commented on the pleasant views of the city from this hotel. A couple of guests complimented the views from the penthouse pool and hot tub area, while a couple of other reviewers complimented the views from their guest rooms.

Some guests found the recreational facilities (pool, hot tub, sauna) to be value added features, while a couple of reviewers found the room rates to be reasonable.
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The Bad
The most common complaint, among the reviews used for this analysis, was that the on-site parking fees ($23 - $26 per day) were expensive and that the parking facility was difficult to locate. 

Other complaints about the parking facility included inadequate signage directing guests from the parking facility to the hotel lobby. A few other reviewers mentioned that there was limited space in the parking facility and that the hotel's alternative parking area was across the street, which was found to be inconvenient by some guests. One guest, who drove a large truck, was unable to access the parkade because of the height restrictions and he received a $50 ticket for parking his truck on the street.

Several guests thought that the hotel was in need of upgrades. Reviewers described dated and worn furnishings, older televisions, old alarm clocks that were difficult to set, running toilets, old hair dryers, and shabby bathroom fixtures. A few other guests described unpleasant odours in their rooms.

Several guests thought that the guest rooms could used enhanced soundproofing. A couple of reviewers were disturbed by noise from neighbouring rooms, while a couple of other guests were disrupted in their rooms by street traffic. One guest who complained about street noise mentioned that his room was on the 14th floor. 

Another common concern for some guests was that the area around the hotel appeared unsafe. A few guests noticed a homeless shelter next door to the hotel, while a couple of other reviewers described seeing suspicious people loitering around the parking facility and hotel entrance.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 3.8 out of 5, with 77% of 141 guests recommending the property.

TripAdvisor.ca ranked this hotel #35 out of 84 properties in Edmonton, from 142 reviews.

Hotels.com gave this hotel an average score of 3.8 out of 5.0, based on 126 guest reviews.

Verified by a Front Desk Agent on June 24, 2012: The Capitals Restaurant operates from 6:00am - 9:00pm and room service is available from 6:00am - 12:00am.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
6.8
Fair
#
53 / out of 71
hotels in Edmonton

Rated 6.8/10 based on 4337 reviews

Ranked #53 out of 71 hotels in Edmonton

4337
Map Marker Sutton Place Hotel Edmonton
10235 101 Street, Edmonton, AB