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West Edmonton hotel an easy drive to West Edmonton Mall but many complaints

Pros
  • Free Wi-Fi, free parking
  • Numerous guests praised the hotel's proximity to West Edmonton Mall and highway access
  • Several reviewers were pleased with the level of customer service they received
Cons
  • Many guests were displeased with their stays
  • Many guests conveyed that the hotel is in need of updates
  • Some guests encountered noise disruptions from the pool and from other guests
  • Parking was tight, according to some
  • No elevator to the 2nd and 3rd storey
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated Oct 14, 2014
Overview
Located about a 6-minute drive from West Edmonton Mall and a 3-minute drive from the nearest Highway 2 on-ramp, Sandman Hotel West Edmonton is geared towards business and vacation travellers who require a hotel with on-site dining, meeting/banquet space and easy highway access.

Each of the smoke-free rooms comes equipped with air conditioning, free Wi-Fi, cable TV, a coffeemaker, a hair dryer and an iron and ironing board. Rooms with a balcony, a microwave and a mini-fridge or kitchenette and a sitting area with a sofabed are also available, as are wheelchair-accessible rooms. Pets are permitted for $15 per pet, per night.

Hotel amenities include an indoor pool and hot tub (open 9 am to 10 pm), a fitness centre (open 6 am to 10 pm), five meeting rooms, a 24-hour business centre and free parking. The front desk is open 24 hours.

Denny's (open 24-hours) and Chop Steakhouse Bar (open daily for dinner) are attached to the hotel.

Bill Hunter Arena is roughly a 9-minute drive away, while the University of Alberta can be found 19 minutes away by car. Golf Town is about a 3-minute drive from the hotel and Edmonton International Airport (YEG) is a 25-minute drive away. (All travel time estimates: Google Maps)

All property details verified by a front desk agent, May 19, 2014
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The Good
The reviews sourced for this analysis were mixed, with compliments going to the hotel's location and staff.

The hotel's location was convenient for many guests. They found it close to West Edmonton Mall, restaurants, shopping, grocery stores and a liquor store.

Several reviewers were pleased with the level of customer service they received during their stay. They characterized the staff as efficient at check-in, helpful and accommodating.


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The Bad
The reviews consulted for this analysis were mixed, with common complaints about the rooms and parking.

Although some lodgers appeared to be satisfied with their rooms, many guests had complaints about their accommodations. Complaints included: room odour, stains and burn marks on carpets, stains on a lamp, old, noisy and uncomfortable bed, dirt and old food never vacuumed behind the bed, dirty carpet and dated rooms. A few guests went so far as to say the hotel was run down.

Some guests also reported noise filtering into guest rooms that overlook the courtyard, because of the pool and other noise transfer from guests.

The hotel's parking lot was a source of complaint for some travellers. They described it as tight, crowded and in need of some maintenance.
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Show Sources
Sources
Expedia.ca guest reviews rated the hotel 3.2 out of 5 with a 75% recommendation rate from 364 reviews.

TripAdvisor.com guest reviews ranked the hotel #75 of 90 Edmonton hotels with an average rating of 2.5 out of 5 from 101 reviews.

Booking.com guest reviews rated the hotel 7.3 out of 10 from 54 reviews.

The author corresponded with the hotel on May 19, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
6.3
Fair
#
61 / out of 71
hotels in Edmonton

Rated 6.3/10 based on 2131 reviews

Ranked #61 out of 71 hotels in Edmonton

2131
Map Marker Sandman Hotel West Edmonton
17635 Stony Plain Road, Edmonton, AB