Ramada Conference CentreRamada Conference CentreRamada Conference CentreRamada Conference CentreRamada Conference CentreRamada Conference CentreRamada Conference CentreRamada Conference Centre

Friendly service, but in need of upgrades and soundproofing according to guests

Pros
  • Free wireless Internet, free local calls, free newspapers, and free parking
  • The staff were frequently described as friendly and helpful
  • Several guests found their rooms to be clean
  • A few reviewers found the location convenient for accessing the nearby hospital and City Centre Airport
  • A few guests thought that the hotel offered good value for the money they spent
Cons
  • Many guests thought that the hotel appeared run-down and required upgrades
  • Many reviewers were disturbed by noise in their rooms
  • Several guests found the in-room dining expensive and the food quality to be poor
jump to full editor's analysis (below)
Rates & Availability
Editor's Analysis
Updated Apr 28, 2014
Overview
The Ramada Conference Centre is located on the Kingsway in Edmonton, Alberta. This hotel is located within a 3 minute drive from the Yellowhead Trail (Highway 16) and is across the street from the Edmonton City Centre Airport (private plane service and aviation museum).

This hotel has 428 rooms and offers smoking and non-smoking accommodations. All units include free wireless Internet, free local calls, free newspapers, televisions with pay-per-view movies, telephones, air conditioning, alarm clocks, hair dryers, irons and ironing boards, desks with ergonomic chairs, coffee makers, and iPod docking stations. Business class rooms are also equipped with microwaves and mini-fridges.

This hotel is pet-friendly and charges a $25 fee for the first night and $10 for each additional night (maximum of 2 pets per room). Free parking for cars and over-sized vehicles is available on site.

There are multiple on-site dining options at this property: BotaniCa restaurant, Arbour Lounge, Locker Room Sports Bar, and room service. The BotaniCa restaurant serves breakfast, lunch, and dinner (including a daily breakfast buffet and a Sunday brunch buffet). The hours of operation are 6:30am - 10:00pm daily and private dining rooms are also available. The Arbour Lounge is open, daily, from 5:00pm - 12:30am. The Locker Room Sports Bar is available for private bookings only. In-room dining is offered during BotaniCa restaurant hours.

Other on-site amenities include: 24-hour business centre, 24-hour fitness centre, ATM, guest coin-operated laundry, hair salon, spa, and a Thrifty Car Rental location. This hotel also has 30,000 square feet of meeting space.

This hotel is about a 40 minute drive from the Edmonton International Airport (YEG). Shuttle service to and from this airport is available and should be pre-arranged through Edmonton Sky Shuttle (the shuttle will only stop at the hotel when service has been requested/pre-booked). This shuttle service costs $18 for a one-way trip or $30 round-trip.

This hotel is within a 10 minute drive to both Commonwealth Stadium (home of the CFL's Edmonton Eskimos) and Rexall Place (home of the NHL's Edmonton Oilers).  The Edmonton City Centre (downtown shopping, dining, and entertainment destination) is about a 10 minute drive south of this hotel (driving time estimates: Google Maps).  
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The Good
The most complimented aspect of this property, among the reviews used for this analysis, was the customer service. 

The front desk agents were frequently described as friendly and helpful. One guest, who needed to change rooms after unexpectedly extending her stay, mentioned that she was impressed when a staff member offered to help her pack and move her luggage to the new room.

Several guests found their rooms to be clean, and a couple of reviewers specifically added that their beds were comfortable. A few guests also described the lobby as clean and well-appointed.

The proximity of the hotel to the City Centre Airport and area hospital was complimented by a few reviewers.

A few guests thought that the hotel offered good value for the money they spent. The reliable wireless Internet, LCD televisions (in select rooms), and balconies (in select rooms) were all mentioned as value added features. 
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The Bad
Many guests described this property as appearing run-down. Reviewers expressed concerns about dated furniture, stained carpeting, peeling paint, old bathroom fixtures, and non-functioning individual climate control equipment.

Reviewers also frequently complained about a lack of soundproofing in the rooms. Some guests were disturbed by slamming doors in the halls, talking and televisions in neighbouring rooms, and plumbing sounds from nearby units. A few reviewers also noted that the headboards were loosely attached to the bed frames and caused a disturbance when they banged against the wall. Several other guests complained about aircraft noise from the nearby airport.

Some reviewers complained about the in-room dining. A couple of guests complained about the poor food quality, while a couple of other reviewers thought that the menu prices were expensive. One guest who was staying at the hotel as part of a Workers Compensation Board claim mentioned that the room service charges exceeded her per diem budget.

A couple of guests also complained about an overpowering odour of air freshener in the hallways and guest rooms.
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Show Sources
Sources
TripAdvisor.com ranked this hotel #63 out of 84 properties in Edmonton, from 144 guest reviews.

CanadianHotelGuide.com gave this hotel an average score of 6.1 out of 10, based on 183 reviews.

Booking.com gave this hotel an average score of 7.2 out of 10, from 51 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
6.4
Fair

Rated 6.4/10 based on 438 reviews

Ranked #55 out of 68 hotels in Edmonton


8 out of 10 | Alvin stayed December 12, 2013

"Room comfort"

"Bed was hard and room was hot."

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8 out of 10 | Verified Guest stayed November 20, 2013

"We quite enjoyed our stay at the hotel. The location was perfect for what we needed. The carpet could have been cleaner. The only thing we could have used was a fridge."

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8 out of 10 | Wamona stayed December 29, 2010

"Absolutely worth the price you pay for the rooms!!"

"The room was clean. When we arrived we had prompt service from customer service rep and we were upgraded to a non-smoking room for a small fee. The breakfast coupons were ok, they should have enough coupons for the number of guests staying in the room. Everything else was quite good."

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9 out of 10 | Bonnie stayed May 27, 2010

"Rooms were very nice although we stayed on the 2nd floor and the windows were so high up that you could not see out of them. There was no fridge or microwave either. The resturant in the hotel was ok but very pricey. There were no other resturants within walking distance."

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7 out of 10 | Verified Guest stayed November 25, 2009

"Pse if they could change the carpets in the rooms that will also create a good picture.2,Get new towels.3,Ferigde and microwave and maintain cleanness."

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4 out of 10 | Garth stayed October 17, 2009

"This Hotel was just not what I had really needed...I just needed a bed for a few hours, no luxury was necessary."

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8 out of 10 | David stayed August 06, 2006


4 out of 10 | Tamara stayed June 18, 2006

"Our vehicle was stolen right out of the hotel parking lot while we were sleeping. So that has sort of turned me off this particular hotel."

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3 out of 10 | Daniel stayed March 12, 2006

"I had far higher expectations for the Ramada, a hotel with a universally recognized name. We had numerous problems with our room keys, our phone didn't work and even after incidentals were requested we still could not use any of the services provided. It took four trips down to the front desk to resolve these issues. The front desk people were cordial, but not overly friendly or apologetic for the inconvenience. However, they did provide free breakfast vouchers when asked. In a hotel such as the Ramada, I don't believe that I should ever have to leave my room unless I want to. Not because I'm lazy, but because if I'm on a holiday or even a layover, I should be able to pick up the phone and get what I want."

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3 out of 10 | Leanne stayed February 19, 2006

"The elevator was ridiculously slow, there was no more hair dryers left when it said there was a hair dryer in every room, check in took a very long time and the staff seemed confused, check in was at 3pm and we arrived at four and they said that we would have to wait until out room was cleaned."

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9 out of 10 | Tara stayed December 04, 2005

"i have stayed at this hotel twice in one month & plan on staying again, i felt safe & secure staying here. thank you. p.s. the front desk girl remembered me from weeks before."

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7 out of 10 | Maria stayed November 19, 2005


8 out of 10 | Greg stayed June 14, 2005


9 out of 10 | Verified Guest stayed May 19, 2005


8 out of 10 | Verified Guest stayed July 04, 2004

"Listed on the web site as having a pool, but there is no pool. This was one of the main reasons we booked it was so our kids could go swimming."

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9 out of 10 | Verified Guest stayed May 16, 2004

"It was our first time staying at your hotel. We were very happy with the room. The price was right!"

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4 out of 10 | Verified Guest stayed February 29, 2004


9 out of 10 | Karen stayed February 28, 2004

"Smoking room is a bit run down; non smoking room old and needs a face lift but I think some of the rooms were renovated; not mine."

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8 out of 10 | Verified Guest stayed November 13, 2003

"Free parking and free breakfast made the price acceptable. There wasn't a fan in the bathroom (in the two rooms I saw) - so after a shower the mirrors were steamed up."

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Map Marker Ramada Conference Centre
11834 Kingsway, Edmonton, AB