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Radisson Hotel & Convention Center Edmonton

8.4 | Very Good
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Popular east Edmonton hotel near Hwy 100 with indoor pool, restaurant and jacuzzi suites

Pros
  • Free amenities: Wi-Fi, wired Internet, parking, local calls, bottled water, newspapers
  • Many enjoyed well appointed, clean rooms with comfy beds
  • Many guests found the staff very pleasant and accommodating
  • Location handy to the highway and easy to find
  • Many enjoyed breakfast and other meals on site
  • Wi-Fi rated as excellent overall by reviewers
  • Many enjoyed the pool and hot tub
Cons
  • Location offered no pretty views and there was not much to see in walking distance
  • Some guests felt the hotel was not on top of minor maintenance issues
Freebies
Free Wi-Fi
Free Parking
Free Internet
Editor's Analysis
Updated Feb 17, 2016
Overview
This hotel is located just off Sherwood Park Freeway in an industrial area of Edmonton's east end, about 14 minutes by car to the city centre and many of the city's attractions.

The hotel is smoke free and pet free. All rooms include free Wi-Fi, free wired Internet, free local calls, free bottled water, a flat screen TV with cable and pay-per-view movies, a coffeemaker, a mini-fridge, a microwave, a desk, an iron and ironing board, a hair dryer and climate control. Rooms are furnished with 2 queen beds or 1 or 2 king beds. Room extras include a sofabed, a separate bedroom, a living room, a mini-kitchen (mini-fridge, microwave, sink), a double jacuzzi, and bathrobes.

Free parking is available on site. 

Burgundy Restaurant is open for breakfast, lunch and dinner. Cranberry Lounge offers a happy hour, light fare, pool table and VLTS and is open to midnight or 1 am. Room service is available from 7 am - 9:45 pm.

Other on-site amenities include an indoor pool, a sauna, a hot tub, a fitness centre, a 24-hour business centre, a guest laundry, dry cleaning, an ATM, elevators, free newspapers and meeting rooms.

This hotel is about a 14-minute drive from downtown Edmonton (Edmonton City Centre and Art Gallery of Alberta). The Commonwealth Stadium (home of the CFL's Edmonton Eskimos) is 15 minutes by car and Rexall Place (home of the NHL's Edmonton Oilers) is about a 12-minute drive away. The Edmonton International Airport (YEG), is a 26-minute drive south without traffic. (All travel times: Google Maps)

Confirmed with the front desk on February 16, 2016: smoking and pet policy, room extras on site, hotel offers pay movies but no video games
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The Good
This hotel was very well liked. It offered a very clean and updated room at good rates. The staff were accommodating, there was plenty of free parking and although the location was in an industrial area with not much around, it was close to the highway offering easy access to much of Edmonton in 15 - 20 minutes.

Many found the rooms to be spacious, well appointed, with pleasing decor and comfortable beds. Many of the rooms offered king beds which guests loved and some enjoyed double jacuzzis as well. It was quiet for sleeping.

Although not all rates included a free breakfast, guests often found the breakfast good quality and satisfying. One guest said, "Breakfast was fantastic with melon, yogurt, oatmeal, eggs, bacon, pancakes and hash browns. The service in the restaurant was great as well, and everyone left full and happy."  Guests also spoke well of other meals on site.

The staff were very often praised for being friendly and helpful. Recent guests seemed more than pleased with them often saying all staff went out of their way to ensure guests' satisfaction.

The location positives found in the reviews were: easy to find, with easy access to the west and south end, Sherwood Park and downtown, great for business in the area, close to all amenities and just off a major highway.

Wi-Fi was highly rated in online surveys and guests who mentioned it said it was great and very reliable.

Many enjoyed the pool, hot tub and sauna on site and guests conveyed that the hotel offered good value.
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The Bad
The hotel had some kinks in its service.

The location was typically seen as the greatest weakness of the hotel. Because the hotel was located in an industrial area guests found it unromantic, with no views or pretty surroundings, and having no restaurants or attractions within walking distance.

Although the rooms had been recently updated, it seems that the building is older and this resulted in facilities that needed some upkeep and maintenance and were still somewhat dated. Recent complaints were: bathrooms were too dark, taps in sink too loose, could hear plumbing sounds in the walls, small toilets, low headroom in shower, old and dirty carpets, old mattress that was clumpy, loud air conditioner, heat control knobs missing, room was cold with no extra blankets, room too hot with AC not working, and paint touch-up needed.

Staff, although pleasant and trying to meet guests' needs, occasionally got on guests' nerves as they were sometimes inept. Some said they needed better training and some claimed they were rude when challenged with hotel failures, not really knowing how to placate the guest and make things right.

Although many were pleased to have ample free parking, occasionally in the winter the lot was very slippery with ice which some guests found dangerous.

Some guests were disappointed that this hotel as a Radisson no longer offered a free breakast (as previously when it was branded a Holiday Inn).
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 4.1 out of 5, from 541 guests reviews.

TripAdvisor.ca ranked this hotel #13 out of 90 properties in Edmonton, based on 861 reviews.

Hotels.com gave this hotel an average score of 4.1 out of 5, from 337 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
8.4
Very Good
#
17 / out of 71
hotels in Edmonton

Rated 8.4/10 based on 2380 reviews

Ranked #17 out of 71 hotels in Edmonton

2380
Map Marker Radisson Hotel & Convention Center Edmonton
4520 76th Avenue, Edmonton, AB