This hotel is 100% non-smoking and has 159 rooms. All rooms include televisions with pay-per-view movies, free wireless Internet, complimentary in-room coffee and tea, desks with ergonomic chairs, irons and ironing boards, and hair dryers. Some executive rooms include jacuzzi tubs. Free outdoor parking is available on site and includes cold weather plug-ins. This property is pet-friendly and charges $20 per pet, per day.

The on-site restaurant serves breakfast, lunch, and dinner from 6:00am - 10:00pm, Monday -Friday, 7:00am - 10:00pm on Saturdays, and 7:00am - 9:00pm on Sundays. There is also an on-site lounge which serves alcoholic beverages and the restaurant menu.

Other amenities available at this property include: a fitness room, business centre (copy and fax service, at an additional fee), banquet and meeting facilities (including audio-visual services), ATM, and coin-operated laundry machines.

This hotel is about a 6 minute drive (south) to West Edmonton Mall which features retail shopping, restaurants, an indoor theme park, an indoor water park, a sea lion aquarium, an ice skating rink, and other entertainment venues. Downtown Edmonton, near the Edmonton City Centre (mall), is about 25 minutes east, by car, from the hotel. This property is about a 35 minute drive to the Edmonton International Airport (YEG) and can be accessed via Highway 2/Anthony Henday Drive south (driving time estimates: Google Maps).

Many guests described their rooms as clean and a couple of reviewers specifically noted that their beds were comfortable.

The staff at this hotel were frequently complimented for being friendly, efficient, and knowledgeable. A couple of guests said that they were impressed when the front desk agents called their rooms shortly after check-in to ensure that their rooms were satisfactory. The front desk agents were also described as accommodating by a few guests.

Many reviewers indicated that they chose this hotel specifically for its proximity to West Edmonton Mall and many guests agreed that the property was conveniently located for this purpose. A couple of reviewers also found that the nearby highways made travel to the Edmonton International Airport (YEG) convenient.

Several reviewers thought that the hotel offered good value for the money they spent, while a few other guests mentioned that they were likely to stay at this hotel again in the future.

A couple of reviewers complimented the food quality at the on-site restaurant. A few other guests found the pet fees ($20 per pet, per night) to be reasonable. 

The most common complaint, among reviews used for this analysis, was that the hotel appeared neglected and was in need of upgrades. 

Guests described dated furniture, dimly lit hallways, dingy carpeting, and older televisions. A few guests mentioned that their televisions were not in good working order and that the reception was poor. A couple of reviewers found the Internet signal weak and unreliable. A few other guests also described the water pressure in their bathrooms as weak. 

Several guests were disturbed by noise in their rooms. Some guests were disturbed by sounds from neighbouring rooms, while other reviewers found that the in-room air conditioners created a loud rattling noise.

A couple of guests complained about finding personal items in their rooms that may have been left behind by previous guests.

Other isolated complaints included: no in-room safes, no in-room mini-fridges, guest laundry clothes dryer was slow and inefficient, and the parking facility was inadequately plowed following a snow storm.