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"The customer service was very attentive and helpful."
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"need better exercise facilities"
"Did not enjoy where the exercise room was located. Seemed to be very dark and old. Seemed to be very distant from the hotel. The hotel itself is very nice."
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"Decent hotel but the walls are quite thin..."
"The hotel staff were great to deal with, unfortunately they are poor at determining what is the best room for you! We arrived for a getaway of our own but was placed on the same floor that there happen to be a Hog convention (Harley Davidson's), friendly enough group but they sure like to party."
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"Needs a FACELIFT"
"Entrance carpets are old. Lighting is low and dingy in rooms. Carpet in rooms dingy as are curtains. Linen carts left in hallways all times of the day. Pool not functioning and we were given no indication of this when booking. Retaurant overpriced."
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"Unfortuneately we were woken at 1:30 am with a phone call from food services who had the wrong suite number. Other than that our stay was good."
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"When checking in (late on Saturday night), we were in the gated lin-up waiting when a cowboy came from the side was helped first. The man at the registration desk clearly saw us waiting first and I felt that he should have insisted we were helped first. Also the man at the desk was no real friendly.
We were told at check-in that check-out time was 12:00noon. In the morning the cleaning staff was knocking at our door by 10:00. When we answered the door, they said "Just wanted to make sure you were still here". Luckily we were almost ready to leave, but if we would have been sleeping, that sure would not have been appreciated. I felt it was totally unprofessional and unnessary."
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"I found the restaurant (not the Grill) was very expensive for the quality of food served. I don't mind paying higher dollars as long as the price justifies the quality of food. Breakfast the next day was also extremely of poor quality. The eggs were under cooked, bacon was soggy, not a juice glass to be found at the juice counter,fruit appeared dried and overly ripe, ketchup in an oversized container,(very un-hygenic), bagels were cheap and very doughy.
I also went to the little store near the front counter to purchase a chocolate bar later in the evening, in which, the lady behind the counter was so busy visiting with here friend, and deep into conversation, that she did'nt have time to say "hello", "may I help you", not to mention she not once even looked my way to acknowledge my presence, just took my money and continued with her conversation with her friend as if I was'nt even there.My husband noticed and said he never seen anyone so rude working with the public before.
I must say that the two ladies that served me at the check-in/check-out counter were very pleasant, and courteous at all times.
The only reason I would not recommend this hotel to anyone is due to the poor food. I wish the Grill would have been open for me to try, perhaps it was a better choice of restaurant to eat at."
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"Rooms need to be a little wider and the breakfast buffet was good but one exception the runny eggs got to go. So many people complained about the runny eggs, other than that everything else was good."
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"Breakfast buffet, eggs need to be better cooked not runny.
Rooms need to be a little bigger(wider).
Rooms need to have some snacks in the rooms (for example candy,cookies,popcorn and crackers."
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"It's a getaway oasis. Fine dining to theater,cafe to lounge, take a suite, it makes it all complete."
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