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Highly praised downtown Edmonton hotel with modern decor, restaurant and many freebies

Pros
  • Free amenities: Wi-Fi, hot breakfast, parking, wine tasting, all day coffee, local calls
  • Many guests complimented the staff for their friendly and helpful service
  • Many reviewers described their rooms as clean and well-appointed
  • Many guests said that they were likely to stay at this hotel again in the future
  • Many reviewers found the location convenient for accessing downtown attractions on foot
  • The food quality at the free breakfast was frequently complimented by guests
Cons
  • A couple of guests complained about slow elevators
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Analysis
Updated Nov 13, 2014
Overview
The Matrix Hotel is located on 100th Avenue in downtown Edmonton, Alberta. This property is located within a 5-minute walk of the dining and entertainment district on Jasper Avenue, and a 10-minute walk from the Edmonton City Centre (mall).

This hotel is 100% smoke-free and has 184 rooms and suites. All units include free Wi-Fi, free newspapers delivered to rooms, pillow-top mattresses, bathrobes, flat screen televisions, telephones with free local calls, coffee makers, individual climate control, hair dryers, irons and ironing boards, and windows that open. Free self-parking is available on site and valet service is also available for $15 per day. Pets are allowed at this property for an additional cleaning charge of $25 per night.

A free deluxe hot and cold breakfast buffet, including espresso beverages, is served from 6:30am - 9:00am on weekdays, and from 7:30am - 10:30am on weekends. In the evenings, this hotel also offers free wine tastings. Other on-site dining options include room service (served from 5:00pm - 11:00pm), MZ Lounge, Wildflower Grill, and Starbucks Coffee. Guests are also treated to free all day specialty coffee and fresh fruit.

Other on-site amenities include a 24-hour fitness centre, 24-hour business centre, meeting space, and same-day laundry and dry cleaning service (for an additional fee).

This hotel is a 3-minute walk from the LRT (public transit) Corona station. The LRT can be used to access Commonwealth Stadium (home of the CFL's Edmonton Eskimos) or Rexall Place (home of the NHL's Edmonton Oilers) in about 15 minutes (total trip time). The North Saskatchewan River trail system is about a 10 minute walk from this property, while the Edmonton International Airport (YEG) is about a 40 minute drive, south, of the hotel (walking, driving, and public transit time estimates: Google Maps).
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The Good
Compliments for this property encompassed many aspects of the guest experience and positive reviews greatly outnumbered negative reviews, among the reviews used for this analysis.

The customer service was described, by many guests, as friendly, helpful, and accommodating. One reviewer found the service to be "excellent", while another guest, who was travelling with a large group, was impressed with the efficient check-in procedure. A few reviewers also found that the staff responded promptly to guest concerns.  

Many guests described their rooms as clean and well-appointed with modern furniture. A few reviewers described their rooms as "welcoming", while another guest described the decor as "chic".

The food quality at the free breakfast was frequently praised by guests. One reviewer described the food and selection as "fantastic", while another guest said that he was impressed by the variety of the hot items offered, such as potatoes, eggs, and oatmeal. A few guests also complimented the self-serve espresso beverage machine.

Many reviewers found the location of this hotel convenient for walking to downtown attractions, such as the dining and entertainment district on Jasper Avenue.

Many guests mentioned the following amenities and services as value added features: fast and free wireless Internet service, ample free parking, free breakfast, free evening wine tasting, in-room mini-bars, and on-site Starbucks Coffee store. 

A few guests thought that the room rates were reasonable and that the hotel offered good value for the money they spent. Many reviewers said that they were likely to return to this hotel again in the future, or that they would recommend this property to others.
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The Bad
There were few complaints found for this hotel, among the reviews used for this analysis. However, there were some common concerns. 

A couple of guests found the elevator slow and explained that there were only two elevators that serviced a tall building.

A very few guests complained of hearing noise from the hallway, or outside from garbage trucks.
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Show Sources
Sources
Hotels.com gave this property an average score of 4.3 out of 5.0, from 353 reviews.

TripAdvisor.ca ranked this hotel #13 out of 85 properties in Edmonton, based on 270 guest reviews.

Expedia.ca gave this hotel an average score of 4.4 out of 5.0, with 92% of 399 guests recommending the property.


Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
8.8
Very Good
#
9 / out of 71
hotels in Edmonton

Rated 8.8/10 based on 4816 reviews

Ranked #9 out of 71 hotels in Edmonton

4816
Map Marker Matrix Hotel
10640 100th Avenue, Edmonton, AB