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Guest Reviews
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5.8
Mediocre
#41 out of 46
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Guest Rating Explained
Rating: 5.8 / 10
| Hotel Rating Breakdown |
| Amenities: |
6.0 |
| Cleanliness: |
6.3 |
| Location: |
6.4 |
| Comfort: |
6.3 |
| Service: |
6.3 |
| Value: |
6.0 |
Details
No. of guest ratings: 5
Guest Recommended: No
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Popularity Ranking Explained
Rating: #41 out of 46 hotels in Edmonton ranked by guests.
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Denise from Cardston, AB CA stayed on August 01, 2005
"I has a tremendous experience at The Palace. They really do treat guests like royalty. I will definitely stay there again."
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Herbert from Oliver, BC CA stayed on July 24, 2005
"It was an extremely busy weekend--they did not have enough staff scheduled to work--we spoke to staff 3 times about dishes sitting outside of the Princess Room for over 20 hours before they were picked up. The 5th floor we believe to be designated as a non-smoking floor--there were either visitors or guests of the hotel smoking on that floor--having a serious allergy to smoke we approached staff about the matter--they were simply too busy to deal with the matter.
Dining room staff--an Indio Canadian Lady--was extremely busy--but so friendly and warm--she was running off her feet to try and serve the guests--she needs to be commended."
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Kathy from Calgary, AB CA stayed on November 09, 2003
"The bathroom was dirty, the hide-a-bed was broken and grimy. The service in the restaraunt was non-existent. The manager tried to make it right, but too little too late. The hotel had a shuttle bus going to the event we were in town for. The shuttle driver didn't check to make sure all the people getting on the shuttle were registered for it. As a result, people who registered for the shuttle were unable to get on because it was full of un-registered users. We ended up taking a cab (which the hotel paid for). The stay was, overall, less than acceptable. I wouldn't recommend it."
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Overview & Amenities
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The Holiday Inn The Palace is situated approximately ten miles from downtown Edmonton and 14 miles from Edmonton International Airport. Local attractions include West Edmonton Mall, Fort Edmonton Park, Muttart Conservatory, Whytemud Amusement Park, Winspere Musical Centre, Provincial Art Gallery, and China Town.
Hotel amenities include room service, free shuttle service, ATM, beauty salon, laundry/dry cleaning, free local telephone calls, gift shop, ice machine, newsstand, safe deposit box, fax/photocopying services, and free parking. Guests may also enjoy the whirlpool and fitness center. Onsite drinks and dining are available at the Queens Court Atrium and the King's Den Lounge.
Guest rooms feature bathrobes, satellite/cable TVs, bidets, coffeemakers, hairdryers, high-speed Internet access, in-room movies, in-room videogames, individual climate controls, irons, ironing boards, microwaves, mini-refrigerators, dual-line telephones, voicemail, sofa beds, and work desks with lamps.
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Policies
Guarantee:
Cancel:
Check-In: 1500
Check-Out: 1100
Services Description
On-site facilities -
general facilities -
casino convenience store
dataport elevators
gift shop golf course
handicap facilities ice/vending machines
jacuzzi bath tub meeting room
non-smoking rooms
wheelchair accessible elevators
whirlpool
chargeable facilities -
fitness center
parking facilities -
free parking
Additional onsite facilities -
atrium hotel with waterfall
Meeting and convention facilities -
Total meeting room capacity - 200
Attraction Info
Dining Info
Recreation Info
On-site recreation -
Onsite recreational activities -
whirlpool golf nearby fitness room steam room in room
movies sony playstation
Room Type Descriptions
Executive suites available
Room amenities for all rooms -
room amenities -
air conditioning / balcony / bath tub / bathroom
amenities / coffee/tea maker / color tv / free local
telephone calls / hairdryer / handicapped
room/facilities / iron/ironing board / jacuzzi bath tub
/ microwave / no smoking room / refrigerator / shower
technology -
dataport / voice mail
Room amenities for handicap rooms -
bathtub seat / knock lights / rails in bathroom /
raised toilet with grab bars / safety bar in shower /
visual alarm
max occupancy - 4
max nbr of rollaways - 1
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Booking Information
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The hotel you have selected -- Holiday Inn the Palace -- may be able to be booked: 1) online using Canadian Hotel Guide.com's instantaneous and 100% secure online reservation system; and/or 2) by telephone using the hotel reservation telephone number provided above.
1) Online: When you make your booking online, your hotel reservation is transmitted to the Holiday Inn the Palace through a 100% secure Internet connection that protects your personal and credit card information. Once submitted, your hotel reservation will be confirmed within 60 seconds and sent to the Holiday Inn the Palace computer reservation system in Edmonton, Alberta.
2) Telephone: 1-800-359-6279. Speak to a live customer service agent 24 hours a day, 7 days a week.
Within moments after your hotel reservation is made, you will receive a duplicate confirmation by email for your records that confirms and guarantees the reservation with all the details you may need for your stay, including the phone number and address of the Holiday Inn the Palace. For your comfort and peace of mind, you may even.
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