The Holiday Inn Hotel & Suites West Edmonton is located on 170th Street in Edmonton, Alberta. This property is located one block south of West Edmonton Mall. The mall is 10 minutes away on foot, or 2 minutes by car. West Edmonton Mall features over 800 stores, restaurants, an indoor theme park, an indoor water park, an ice skating rink, a sea lion aquarium, and other entertainment venues.
This hotel is 100% smoke-free and has 112 units comprised of rooms and suites. All units include 32" flat screen televisions with pay-per-view movies, mini-fridges, free wireless Internet access, work desks and chairs, coffeemakers, irons and ironing boards, and hair dryers. Suites are also furnished with microwaves. Free parking is available on site. Pets are not allowed at this property.
The on-site restaurant, Chef's Grill, serves breakfast, lunch, and dinner. The restaurant is open, daily, from 6:00am - 9:00pm and children eat for free. In-room dining is also available during restaurant hours.
Other on-site amenities include a 24-hour fitness centre, indoor pool and whirlpool, coin-operated laundry machines, same-day dry cleaning (at an additional fee), business centre (copy and fax services), meeting rooms, ATM, and safe deposit boxes.
This hotel is situated in a commercial/industrial area of Edmonton. The property is a 20 minute drive to downtown Edmonton (Jasper Avenue entertainment district and Shaw Conference Centre). The Edmonton International Airport (YEG) is located south of this hotel and is about a 35 minute drive away (driving time estimates: Google Maps).
The most common compliment found, among the reviews used for this analysis, was that the location of this property was convenient for accessing West Edmonton Mall. Guests also found the property close to business venues in the west end industrial park and within a five minute drive to major highways.
Many guests described their rooms as clean, with several reviewers also mentioning that their beds and pillows were comfortable. A couple of guests also found their rooms to be quiet, while a few other reviewers thought that the rooms were well-appointed with modern decor.
The ample free parking and well-equipped on-site fitness centre were both mentioned by a few guests as value added features. Many guests stated that they were likely to stay at this hotel again in the future or would recommend this property to others. A few reviewers also added that they found the room rates to be reasonable.
While positive reviews for this property outnumbered negative reviews, there were a few common concerns found among the reviews used for this analysis.
Several reviewers complained about the on-site restaurant. Some guests thought that the food quality was poor, with one reviewer, who stays at this hotel frequently, stating that he has "yet to have a decent meal" at the on-site restaurant. Another guest described the menu prices as "outrageous" and a couple of reviewers found the service to be slow.
A few guests complained about the front desk agents and described them as disinterested and unwilling to address concerns. A couple of reviewers said that they were assigned guest keys for occupied rooms and one guest said that a front desk agent refused to reimburse him for erroneous charges.
Other complaints included: the indoor pool was uncomfortably cold, the indoor whirlpool was inadequately heated, and expensive pay-per-view movies.
gave this property an average score of 4.1 out of 5.0, based on 38 guest reviews.
TripAdvisor.ca ranked this hotel #37 out of 85 properties in Edmonton, from 36 reviews.
Expedia.ca gave this hotel an average score of 4.2 out of 5.0, with 95% of 19 guests recommending the property.