The Holiday Inn Express Hotel & Suites South Edmonton is located on the west site of Calgary Trail and to the north of 23rd Avenue in Edmonton, Alberta. The hotel is quite easy to find when entering Edmonton from the south using the Queen Elizabeth II Highway as motorists will see it on the left hand side following the 23rd Avenue intersection.
Facilities at the pet-friendly hotel ($25 for entire stay) include free wireless Internet throughout the property, a fully equipped fitness centre that is open from 5:30am to 11pm, indoor swimming pool (open till 11pm) and a whirlpool. Although the facility does not include a restaurant on site, the hotel has a dining area where a hot and cold free buffet breakfast is served each morning from 6am to 9:30am. The hotel also offers a business centre with photocopying, faxing, and printing. Guest laundry, two meeting rooms, and free parking (cars and buses) are also available to patrons.
The six-storey (smoke-free) hotel features 191 guest rooms with 53 suites and they include free wireless Internet access and free local calls. All rooms also include a refrigerator, a microwave, 37" flat screen televisions, and work desks.
South Edmonton Common is within 2km of the hotel and Southgate Mall is about 5.4km away. The Edmonton International Airport (YEG) is nearly 20km south of the property however the routing between the two points is simple (distances - Google Maps).
Check in time at this hotel is at 3pm while check out time is at 11am.
Verified with a Front Desk Agent May 2012: breakfast hours, no restaurant, free parking, two meeting rooms, and free local calls.
Guests that stayed at this hotel were typically happy with their visit and the property received a lot of compliments.
Many guests liked the hotel's location and cited that it was "3 minutes to restaurants", close to shopping (South Common) and even close to a bowling alley. Many guests mentioned either South Edmonton Common, Southgate Mall, or even West Edmonton Mall as shopping centres that they felt they were able to get to with ease. A guest also mentioned that the hotel wasn't bad for connecting to the international airport perhaps due to the highway access.
Numerous guests raved about the hotel's free breakfast. Guests enjoyed the variety and multiple guests called it "excellent".
Efficient check in and check out were cited more than once and a reviewer also mentioned that there was "ample parking".
This hotel received a lot of compliments for being new, very clean and comfortable and some guests also thought that their rooms were spacious. Guests that commented on the hotel's prices were typically happy although there was a little bit of balance on this perspective.
The staff at the hotel received a lot of praise and they were called " very courteous", "very caring and friendly" and even "fabulous".
Guests that were not happy with this hotel were in the minority however there were some problems that came up with some frequency.
There were mixed reviews about the pool's temperature. More than one guest complained about the pool being cold, although there was also mention of the "heated pool and jacuzzi" being "great" by a reviewer in the same month.
Also, while guests generally liked the hotel's breakfast some were disappointed about the service ending too early and one guest claimed that he/she was not able to get anything after 9:30am.
When it came to the prices, there were mixed reviews. Some guests were happy and considered it good value and even "best value" and "great value for money" but others felt that the hotel was a little too expensive for what was offered.
One guest reviewer complained that the front desk staff were "unfriendly" and didn't initiate greetings to the hotel guests.
TripAdvisor.com ranked the hotel 29th of 84 hotels and the site had 58 reviews.
guest ratings averaged to 8.7 points out of 10 and the site had 13 reviews.
Priceline.com guest ratings averaged to 7.9 points out of 10 and the site had 10 reviews.
Front Desk Agent May 2012: breakfast hours, no restaurant, free parking, two meeting rooms, and free local calls.