Holiday Inn Express Hotel & Suites South EdmontonHoliday Inn Express Hotel & Suites South EdmontonHoliday Inn Express Hotel & Suites South EdmontonHoliday Inn Express Hotel & Suites South EdmontonHoliday Inn Express Hotel & Suites South EdmontonHoliday Inn Express Hotel & Suites South EdmontonHoliday Inn Express Hotel & Suites South EdmontonHoliday Inn Express Hotel & Suites South EdmontonHoliday Inn Express Hotel & Suites South EdmontonHoliday Inn Express Hotel & Suites South EdmontonHoliday Inn Express Hotel & Suites South EdmontonHoliday Inn Express Hotel & Suites South Edmonton

Well-liked and well-managed hotel with indoor pool and hot tub in south Edmonton

Pros
  • Free Wi-Fi, free hot breakfast, free parking
  • Numerous guests were pleased with the level of customer service they received
  • The hotel's free breakfast was praised for its quality and variety
  • Several lodgers enjoyed their clean and well-equipped rooms
Cons
  • Some guests thought the hotel was difficult to locate, and did not have much within walking distance
  • The hotel's rates were considered pricey by a few lodgers
jump to full editor's analysis (below)
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
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Editor's Analysis
Updated Oct 13, 2014
Overview
Located about a 2-minute drive from the nearest Highway 2 on-ramp and a 25-minute drive from Edmonton's city centre, Holiday Inn Express Hotel and Suites South Edmonton is geared towards car travellers who prefer a hotel with a free breakfast, an indoor pool and easy highway access.

Each of the hotel's smoke-free rooms comes equipped with free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a microwave, an iron and ironing board and a hair dryer. All rooms offer air conditioning. 

Rooms with a sitting area and sofabed and a jetted tub are also available, as are wheelchair-accessible rooms. Pets are permitted in ground-floor rooms for $25 per pet, per stay.

On-site amenities include an indoor pool, hot tub and fitness centre (all open between 6 am and 11 pm daily), two meeting rooms, a 24-hour business centre, guest laundry and dry cleaning services, free parking and a free hot breakfast buffet (available 6 am to 9:30 am weekdays and 6:30 am to 9:30 am weekends).

Reception is open 24 hours a day and offers free access to safety deposit boxes. This hotel features elevator access to all floors.

West Edmonton Mall and the University of Alberta are both about a 21-minute drive away, while South Edmonton Common can be found 6 minutes away by car. Edmonton International Airport (YEG) is roughly a 16-minute drive from the hotel. (All travel time estimates: Google Maps)

All property details verified by a front desk agent, May 19, 2014
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The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, breakfast and rooms.

Numerous guests were pleased with the level of customer service they received during their stay. They characterized the staff as efficient, friendly, helpful and accommodating.

Many lodgers praised the hotel's free breakfast, describing it as awesome, plentiful and excellent, with a good selection of hot and cold items and friendly staff. One patron listed the breakfast as including a pancake maker, various breads and pastries, scrambled eggs, cereals and yoghurt, plus bacon and sausage.

The hotel's rooms were enjoyed by several reviewers. They described their accommodations as clean, spacious, well equipped, well maintained, up-to-date and quiet, with good Wi-Fi signals.
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The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the location and rates.

Some guests had complaints about the hotel's location, reporting it as difficult to access and get in and out of. One guest noted that the turnoff is confusing for first-time visitors. There were also a few complaints about a lack of restaurants, shopping or dog parks within walking distance. 

A few reviewers had complaints about the hotel's rates, describing them as pricey and expensive for a Holiday Inn Express hotel.
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Show Sources
Sources
Expedia.ca guest reviews rated the hotel 4.3 out of 5 with a 97% recommendation rate from 358 reviews.

TripAdvisor.com guest reviews ranked the hotel #27 of 90 Edmonton hotels with an average rating of 4 out of 5 from 143 reviews.

Booking.com guest reviews rated the hotel 7.7 out of 10 from 52 reviews.

The author corresponded with the hotel on May 19, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.3
Very Good

Rated 8.3/10 based on 440 reviews

Ranked #19 out of 1 hotels in Edmonton


7 out of 10 | Marlin stayed November 13, 2011

"Content with a good sleep."

"The beds were comfortable, the heater was quiet, the shower was nice with room and a good spray action, the exhaust fan in the bathroom didn't work and I would of liked to seen a selection of PPV movies in my room to watch."

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9 out of 10 | Janice stayed November 06, 2011

"The complimentary breakfast was excellent. The customer service was very helpful."

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10 out of 10 | Verified Guest stayed October 17, 2011

"Good price"

"Good price for your whole family. Breakfast is great."

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10 out of 10 | Brenda stayed February 13, 2011

"Very friendly and helpful front desk staff. The room was just a normal hotel room, but was very clean and I appreciated having the fridge and microwave. The pool and hot tub were clean, but not used alot, which was okay with us."

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9 out of 10 | Emile stayed January 01, 2011

"Nice hotel great breakfast great pool"

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9 out of 10 | Faith stayed December 31, 2010

"Nice hotel"

"Stayed here twice now and was pleased both times. Good breakfast, close to shopping, beds comfortable, rooms and hotel clean, staff friendly."

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9 out of 10 | Verified Guest stayed December 12, 2010

"Very nice hotel"

"Great location for shopping, South Common was just across the way. Room was very clean, bed was comfortble, nice sized TV, mic and fridge in room, staff very friendly and the breakfast had lots of variety. Will stay again in the future."

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2 out of 10 | Brian stayed October 28, 2010

"terrible terrible rude staff"

"The location had poor access to roads and is very hidden and very poor and was not near any walk to eating places. The hotel room was newer but not real clean-the carpet had not been cleaned or vacuumed for some time."

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9 out of 10 | Lorna stayed October 17, 2010

"Very good hotel- difficult location"

"Only draw back was that you would need a GPS to locate this hotel if not familiar with the city. Everything about the hotel itself was very good. I would definitely stay there again."

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10 out of 10 | William stayed July 10, 2010

"These people do it right"

"They were over the top at taking care of my needs and every time i entered the hotel whomever was behind the desk would say hello Mr Norville I had never been there before but everyone knew my name I have been traveling throught the US and Canada for the last 45 weeks straight and will keep traveling 3 weeks a month for the next 4 years I just wish other hotels could see how this group does it, Because these people do it right."

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8 out of 10 | Verified Guest stayed May 02, 2010

"Worth staying at! Inexpensive by Edmonton standards."

"The rooms were clean and comfortable. The breakfast in the morning was really good! Accessing the hotel was a little difficult depending on what direction you are coming from. The staff was very helpful. I would stay there next time I'm in Edmonton."

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10 out of 10 | Randy stayed February 18, 2010

"Clean friendly and very quiet."

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Map Marker Holiday Inn Express Hotel & Suites South Edmonton
2440 Calgary Trail, Edmonton, AB