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Holiday Inn Express Hotel & Suites South Edmonton

Holiday Inn Express Hotel & Suites South Edmonton is a 2 star hotel in Edmonton, Alberta, Canada 2440 Calgary Trail, Edmonton, AB, Canada
Estimated Price
$126
CAD
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Guest Reviews
Amenities
Booking Information

Related Sites:

Other Hotels
in Edmonton by Holiday Inn
Holiday Inn Conference Ctr Edmonton South (4.8 km)
Holiday Inn Express Hotel & Suites Edmonton at the Mall (21.0 km)
Holiday Inn Hotel & Suites West Edmonton (23.4 km)
Holiday Inn Express Hotel & Suites North Edmonton (26.7 km)

25-minute drive from downtown, with indoor pool & hot tub, good guest ratings

Pros
  • Free Wi-Fi, free hot breakfast, free parking
  • Numerous guests were pleased with the level of customer service they received
  • The hotel's free breakfast was praised for its quality and variety
  • Several lodgers enjoyed their clean and well-equipped rooms
Cons
  • Some guests thought the hotel was difficult to locate, and did not have much within walking distance
  • The hotel's rates were considered pricey by a few lodgers

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Editor's Analysis
Updated on Jul 8, 2014
Overview
Located about a 2-minute drive from the nearest Highway 2 on-ramp and a 25-minute drive from Edmonton's city centre, Holiday Inn Express Hotel and Suites South Edmonton is geared towards car travellers who prefer a hotel with a free breakfast, an indoor pool and easy highway access.

Each of the hotel's smoke-free rooms comes equipped with free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a microwave, an iron and ironing board and a hair dryer. All rooms offer air conditioning. 

Rooms with a sitting area and sofabed and a jetted tub are also available, as are wheelchair-accessible rooms. Pets are permitted in ground-floor rooms for $25 per pet, per stay.

On-site amenities include an indoor pool, hot tub and fitness centre (all open between 6 am and 11 pm daily), two meeting rooms, a 24-hour business centre, guest laundry and dry cleaning services, free parking and a free hot breakfast buffet (available 6 am to 9:30 am weekdays and 6:30 am to 9:30 am weekends).

Reception is open 24 hours a day and offers free access to safety deposit boxes. This hotel features elevator access to all floors.

West Edmonton Mall and the University of Alberta are both about a 21-minute drive away, while South Edmonton Common can be found 6 minutes away by car. Edmonton International Airport (YEG) is roughly a 16-minute drive from the hotel. (All travel time estimates: Google Maps)

All property details verified by a front desk agent, May 19, 2014
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, breakfast and rooms.

Numerous guests were pleased with the level of customer service they received during their stay. They characterized the staff as efficient, friendly, helpful and accommodating.

Many lodgers praised the hotel's free breakfast, describing it as awesome, plentiful and excellent, with a good selection of hot and cold items and friendly staff. One patron listed the breakfast as including a pancake maker, various breads and pastries, scrambled eggs, cereals and yoghurt, plus bacon and sausage.

The hotel's rooms were enjoyed by several reviewers. They described their accommodations as clean, spacious, well equipped, well maintained, up-to-date and quiet, with good Wi-Fi signals.

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the location and rates.

Some guests had complaints about the hotel's location, reporting it as difficult to access and get in and out of. One guest noted that the turnoff is confusing for first-time visitors. There were also a few complaints about a lack of restaurants, shopping or dog parks within walking distance. 

A few reviewers had complaints about the hotel's rates, describing them as pricey and expensive for a Holiday Inn Express hotel.
Expedia.ca guest reviews rated the hotel 4.3 out of 5 with a 97% recommendation rate from 358 reviews.

TripAdvisor.com guest reviews ranked the hotel #27 of 90 Edmonton hotels with an average rating of 4 out of 5 from 143 reviews.

Booking.com guest reviews rated the hotel 7.7 out of 10 from 52 reviews.

The author corresponded with the hotel on May 19, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.


Guest Reviews
8.2
Very Good
Guest Rating Explained
Rating: 8.2 / 10 Details

No. of guest reviews: 203
Guest Recommended: Yes
Guest Ranking Explained

Holiday Inn Express Hotel & Suites South Edmonton is #21 out of 67 hotels in Edmonton ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Tarja from Estevan, SK CA rated Holiday Inn Express Hotel & Suites South Edmonton 8 out of 10 on August 26, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Catherine from Lethbridge, AB CA rated Holiday Inn Express Hotel & Suites South Edmonton 8 out of 10 on April 13, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Marlin from Hinton, AB CA rated Holiday Inn Express Hotel & Suites South Edmonton 7 out of 10 on November 13, 2011 Verified Guest Hotel Review

"Content with a good sleep."
"The beds were comfortable, the heater was quiet, the shower was nice with room and a good spray action, the exhaust fan in the bathroom didn't work and I would of liked to seen a selection of PPV movies in my room to watch."
Hotel review by guest is Positive
Janice from Saskatoon, SK CA rated Holiday Inn Express Hotel & Suites South Edmonton 9 out of 10 on November 06, 2011 Verified Guest Hotel Review

"The complimentary breakfast was excellent. The customer service was very helpful."
Hotel review by guest is Positive
William daniel from Kelowna, BC CA rated Holiday Inn Express Hotel & Suites South Edmonton 7 out of 10 on October 23, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Fort St John, BC CA rated Holiday Inn Express Hotel & Suites South Edmonton 10 out of 10 on October 17, 2011 Verified Guest Hotel Review

"Good price"
"Good price for your whole family. Breakfast is great."
Hotel review by guest is Positive
Gerald from Calgary, AB CA rated Holiday Inn Express Hotel & Suites South Edmonton 7 out of 10 on September 15, 2011 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Okotoks, AB CA rated Holiday Inn Express Hotel & Suites South Edmonton on June 29, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Calgary, AB CA rated Holiday Inn Express Hotel & Suites South Edmonton 10 out of 10 on June 12, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Lynda from Grimshaw, AB CA rated Holiday Inn Express Hotel & Suites South Edmonton 8 out of 10 on February 20, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Brenda from Grande Prairie, AB CA rated Holiday Inn Express Hotel & Suites South Edmonton 10 out of 10 on February 13, 2011 Verified Guest Hotel Review

"Very friendly and helpful front desk staff. The room was just a normal hotel room, but was very clean and I appreciated having the fridge and microwave. The pool and hot tub were clean, but not used alot, which was okay with us."
Hotel review by guest is Positive
Emile from Lac La Biche, AB CA rated Holiday Inn Express Hotel & Suites South Edmonton 8 out of 10 on February 12, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Emile from Lac La Biche, AB CA rated Holiday Inn Express Hotel & Suites South Edmonton 9 out of 10 on January 01, 2011 Verified Guest Hotel Review

"Nice hotel great breakfast great pool"
Hotel review by guest is Positive
Faith from Lac La Biche, AB CA rated Holiday Inn Express Hotel & Suites South Edmonton 9 out of 10 on December 31, 2010 Verified Guest Hotel Review

"Nice hotel"
"Stayed here twice now and was pleased both times. Good breakfast, close to shopping, beds comfortable, rooms and hotel clean, staff friendly."
Hotel review by guest is Positive
Teresa from Lac La Biche, AB CA rated Holiday Inn Express Hotel & Suites South Edmonton 8 out of 10 on December 27, 2010 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Lac La Biche, AB CA rated Holiday Inn Express Hotel & Suites South Edmonton 9 out of 10 on December 12, 2010 Verified Guest Hotel Review

"Very nice hotel"
"Great location for shopping, South Common was just across the way. Room was very clean, bed was comfortble, nice sized TV, mic and fridge in room, staff very friendly and the breakfast had lots of variety. Will stay again in the future."
Hotel review by guest is Positive
Emile from Lac La Biche, AB CA rated Holiday Inn Express Hotel & Suites South Edmonton 9 out of 10 on November 21, 2010 Verified Guest Hotel Review
Hotel review by guest is Negative
Brian from Red Deer, AB CA rated Holiday Inn Express Hotel & Suites South Edmonton 2 out of 10 on October 28, 2010 Verified Guest Hotel Review

"terrible terrible rude staff"
"The location had poor access to roads and is very hidden and very poor and was not near any walk to eating places. The hotel room was newer but not real clean-the carpet had not been cleaned or vacuumed for some time."
Hotel review by guest is Positive
Lorna from Barrhead, AB CA rated Holiday Inn Express Hotel & Suites South Edmonton 9 out of 10 on October 17, 2010 Verified Guest Hotel Review

"Very good hotel- difficult location"
"Only draw back was that you would need a GPS to locate this hotel if not familiar with the city. Everything about the hotel itself was very good. I would definitely stay there again."
Hotel review by guest is Positive
Teri from Fort Mcmurray, AB CA rated Holiday Inn Express Hotel & Suites South Edmonton 8 out of 10 on July 30, 2010 Verified Guest Hotel Review
Hotel review by guest is Positive
William from San Diego, CA US rated Holiday Inn Express Hotel & Suites South Edmonton 10 out of 10 on July 10, 2010 Verified Guest Hotel Review

"These people do it right"
"They were over the top at taking care of my needs and every time i entered the hotel whomever was behind the desk would say hello Mr Norville I had never been there before but everyone knew my name I have been traveling throught the US and Canada for the last 45 weeks straight and will keep traveling 3 weeks a month for the next 4 years I just wish other hotels could see how this group does it, Because these people do it right."
Hotel review by guest is Positive
Verified Guest from Grande Prairie, AB CA rated Holiday Inn Express Hotel & Suites South Edmonton 8 out of 10 on May 02, 2010 Verified Guest Hotel Review

"Worth staying at! Inexpensive by Edmonton standards."
"The rooms were clean and comfortable. The breakfast in the morning was really good! Accessing the hotel was a little difficult depending on what direction you are coming from. The staff was very helpful. I would stay there next time I'm in Edmonton."
Hotel review by guest is Positive
Randy rated Holiday Inn Express Hotel & Suites South Edmonton 10 out of 10 on February 18, 2010 Verified Guest Hotel Review

"Clean friendly and very quiet."


Amenities

  • Business Center
  • High-speed Internet
  • Fitness Room/Gym
  • Swimming pool
  • Pet Friendly
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • ATM / Cash Machine
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Connecting Rooms
  • Wake-up Service
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • Laundry service
  • Photocopier
  • Desk
  • Office Supplies
  • Courier
  • Jacuzzi
  • Internet Connection (wireless)
  • En suite
  • Private Bathroom
  • Private Toilet
  • Bathtub/Shower Combination
  • Pool Indoor
  • Cots
  • Executive Floor
  • Ice Machine
  • Vending Machines
  • Family Room
  • Self Laundry

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8.2
Very Good

#21 out of 67 hotels in Edmonton city based on 203 guest reviews

Other hotel options in Edmonton:
More Frequently Booked
7.0 Good
Super 8 Motel South Edmonton
C$113
Higher Rated By Guests
8.2 Very Good
Chateau Nova Hotel & Suites
C$109
Sometimes Less Expensive
8.0 Very Good
Days Inn & Suites West Edmonton
C$126


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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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