The Holiday Inn Express Hotel & Suites Edmonton at the Mall is located on 179A Street in Edmonton, Alberta and is about a 3 minute drive from the West Edmonton Mall. This mall is one of the largest in North America and has over 800 stores, an indoor theme park, indoor water park, sea lion aquarium, ice skating rink, restaurants, and other entertainment venues.
This hotel is 100% smoke free and offers 102 units comprised of rooms and suites. All units include coffee makers, hair dryers, irons and ironing boards, televisions with pay-per-view movies, telephones with free local calls, and free wireless Internet. Pets are not allowed at this property and free parking is available on site.
A free continental breakfast is served from 6:30am - 9:30am on weekdays and from 7:00am - 10:00am on weekends.
Other on-site amenities include an indoor pool, hot tub, fitness facility, meeting space for up to 200 people, a business centre and coin operated laundry machines.
This hotel is situated in an industrial/commercial area of west Edmonton and is surrounded by other hotels, restaurants, and amenities such as grocery stores, liquor stores, and big box shopping. This property is about a 5 minute drive from the nearest Anthony Henday Drive (or Highway 2) interchange and is located at the corner of Stony Plain Road.
Downtown Edmonton (Edmonton City Centre Mall, Art Gallery of Alberta, and Shaw Conference Centre) can be accessed via Stony Plain Road in about 25 minutes (driving time estimates: Google Maps).
Among the reviews used for the analysis, positive experiences at this hotel outnumbered negative experiences.
The rooms were frequently described as clean and spacious, with one guest saying that this property was "one of the cleanest hotels [he has] been to". A couple of guests also mentioned that their beds were comfortable.
The customer service at this hotel was also frequently praised. Many guests described the front desk agents as friendly and helpful. One reviewer described the service as "excellent", while a couple of other guests were impressed when they received upgrades after discovering, during check-in, that there had been errors with their reservations.
Several guests found the location of this hotel convenient for accessing the West Edmonton Mall.
A few guests complimented the food quality at the free breakfast. A couple of reviewers also thought the free breakfast offered a good selection of hot items, such as pancakes.
A few guests mentioned that the indoor pool was heated to a comfortable temperature and that this amenity was an added value feature.
Many guests said that they were likely to stay at this hotel again in the future, or that they would recommend this property to others.
A few guests expressed concerns about the soundproofing of their rooms. Some reviewers were disturbed in their rooms by noise from the hallways, elevators, and neighbouring rooms, while a couple of guests, who stayed in suites, found the humming of the in-room fridges to be disruptive.
A few reviewers were also frustrated with the in-room televisions. A couple of guests found that some channels did not work properly and would switch back to the pay-per-view movie screen. One reviewer thought that the pay-per-view movies were expensive, while another guest thought that the television volume level was inadequate.
A couple of guests described the Internet service as unreliable and slow.
Frustration and confusion over deposits for incidental charges was described by a couple of guests. These guests mentioned that additional fees were unexpected and one reviewer said that her concerns about the deposit charge went unresolved by the supervisor on duty.
ranked this hotel #43 out of 85 properties in Edmonton, based on 92 guest reviews.
Hotels.com gave this property an average score of 4.1 out of 5.0, from 75 reviews.
Expedia.ca gave this hotel an average score of 4.2 out of 5.0, with 95% of 19 guests recommending the property.