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Holiday Inn Express Hotel & Suites Edmonton at the Mall

Holiday Inn Express Hotel & Suites Edmonton at the Mall is a 3 star hotel in Edmonton, Alberta, Canada 10017 179A Street, Edmonton, AB, Canada
Estimated Price
$150
CAD
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Guest Reviews
Amenities
Booking Information

Related Sites:

Other Hotels
in Edmonton by Holiday Inn
Holiday Inn Hotel & Suites West Edmonton (4.6 km)
Holiday Inn Conference Ctr Edmonton South (18.1 km)
Holiday Inn Express Hotel & Suites South Edmonton (21.0 km)
Holiday Inn Express Hotel & Suites North Edmonton (25.4 km)

Clean rooms, friendly service, and convenient for travel to West Edmonton Mall, guests say

Pros
  • Free breakfast, free parking, free wireless Internet, and free local calls
  • Many guests described their rooms as clean
  • Many reviewers complimented the staff for their friendly service
  • Many guests said that they were likely to return to this hotel again in the future
  • Several reviewers found the location convenient for accessing West Edmonton Mall
Cons
  • A few guests were disturbed in their rooms by noise
  • A few reviewers complained about the television and pay-per-view movie service
  • A couple of guests found the wireless Internet to be unreliable and slow

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Editor's Analysis
Updated on Jun 28, 2012
Overview
The Holiday Inn Express Hotel & Suites Edmonton at the Mall is located on 179A Street in Edmonton, Alberta and is about a 3 minute drive from the West Edmonton Mall. This mall is one of the largest in North America and has over 800 stores, an indoor theme park, indoor water park, sea lion aquarium, ice skating rink, restaurants, and other entertainment venues.

This hotel is 100% smoke free and offers 102 units comprised of rooms and suites. All units include coffee makers, hair dryers, irons and ironing boards, televisions with pay-per-view movies, telephones with free local calls, and free wireless Internet. Pets are not allowed at this property and free parking is available on site.

A free continental breakfast is served from 6:30am - 9:30am on weekdays and from 7:00am - 10:00am on weekends.

Other on-site amenities include an indoor pool, hot tub, fitness facility, meeting space for up to 200 people, a business centre and coin operated laundry machines.

This hotel is situated in an industrial/commercial area of west Edmonton and is surrounded by other hotels, restaurants, and amenities such as grocery stores, liquor stores, and big box shopping. This property is about a 5 minute drive from the nearest Anthony Henday Drive (or Highway 2) interchange and is located at the corner of Stony Plain Road. 

Downtown Edmonton (Edmonton City Centre Mall, Art Gallery of Alberta, and Shaw Conference Centre) can be accessed via Stony Plain Road in about 25 minutes (driving time estimates: Google Maps).
The Good
Among the reviews used for the analysis, positive experiences at this hotel outnumbered negative experiences.

The rooms were frequently described as clean and spacious, with one guest saying that this property was "one of the cleanest hotels [he has] been to". A couple of guests also mentioned that their beds were comfortable.

The customer service at this hotel was also frequently praised. Many guests described the front desk agents as friendly and helpful. One reviewer described the service as "excellent", while a couple of other guests were impressed when they received upgrades after discovering, during check-in, that there had been errors with their reservations.

Several guests found the location of this hotel convenient for accessing the West Edmonton Mall.

A few guests complimented the food quality at the free breakfast. A couple of reviewers also thought the free breakfast offered a good selection of hot items, such as pancakes.

A few guests mentioned that the indoor pool was heated to a comfortable temperature and that this amenity was an added value feature.

Many guests said that they were likely to stay at this hotel again in the future, or that they would recommend this property to others.

The Bad
A few guests expressed concerns about the soundproofing of their rooms. Some reviewers were disturbed in their rooms by noise from the hallways, elevators, and neighbouring rooms, while a couple of guests, who stayed in suites, found the humming of the in-room fridges to be disruptive.

A few reviewers were also frustrated with the in-room televisions. A couple of guests found that some channels did not work properly and would switch back to the pay-per-view movie screen. One reviewer thought that the pay-per-view movies were expensive, while another guest thought that the television volume level was inadequate.

A couple of guests described the Internet service as unreliable and slow.

Frustration and confusion over deposits for incidental charges was described by a couple of guests. These guests mentioned that additional fees were unexpected and one reviewer said that her concerns about the deposit charge went unresolved by the supervisor on duty.
TripAdivsor.ca ranked this hotel #43 out of 85 properties in Edmonton, based on 92 guest reviews.

Hotels.com gave this property an average score of 4.1 out of 5.0, from 75 reviews.

Expedia.ca gave this hotel an average score of 4.2 out of 5.0, with 95% of 19 guests recommending the property.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.


Guest Reviews
7.8
Good
Guest Rating Explained
Rating: 7.8 / 10 Details

No. of guest reviews: 56
Guest Recommended: Yes
Guest Ranking Explained

Holiday Inn Express Hotel & Suites Edmonton at the Mall is #33 out of 67 hotels in Edmonton ranked by the ratings provided by guests.
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Hotel review by guest is Positive
Daryl from Victoria, BC CA rated Holiday Inn Express Hotel & Suites Edmonton at the Mall 9 out of 10 on November 23, 2003 Verified Guest Hotel Review


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • Security Guard
  • ATM / Cash Machine
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Connecting Rooms
  • Bath / Hot Tub
  • Wake-up Service
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • Laundry service
  • Photocopier
  • Desk
  • Office Supplies
  • Courier
  • Jacuzzi
  • Internet Connection (wireless)
  • En suite
  • Private Bathroom
  • Private Toilet
  • Pool Indoor
  • Executive Floor
  • Ice Machine
  • Vending Machines
  • Self Laundry
  • Free Parking

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7.8
Good

#33 out of 67 hotels in Edmonton city based on 56 guest reviews

Other hotel options in Edmonton:
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8.6 Very Good
Edmonton Hotel & Convention Centre
C$129
Higher Rated By Guests
7.8 Good
Four Points Edmonton South
C$112
Sometimes Less Expensive
8.5 Very Good
Campus Tower Suite Hotel Edmonton
C$147


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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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