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Holiday Inn Express Edmonton Downtown

Holiday Inn Express Edmonton Downtown is a 3 star hotel in Edmonton, Alberta, Canada 10010 104th Street, Edmonton, AB, Canada
Estimated Price
$144
CAD
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Guest Reviews
Amenities
Booking Information

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Downtown Edmonton hotel, a 2-min. walk from Jasper Ave., pool & free breakfast

Pros
  • Free Wi-Fi and free breakfast
  • Numerous guests praised the friendly and attentive staff
  • The hotel's rooms were found to be clean and well equipped
  • Several reviewers praised the hotel's downtown location
Cons
  • A few guests complained of noise disturbances
  • A few travellers found the rates expensive and complained about the parking charge

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Editor's Analysis
Updated on Jul 7, 2014
Overview
Located about a 7-minute drive from the University of Alberta and a 2-minute walk from attractions, shops, dining and entertainment on Jasper Avenue, the Holiday Inn Express Edmonton Downtown is suitable for business or vacation travellers who prefer a centrally located hotel with meeting/banquet space, a free breakfast and an indoor pool.

Each of the hotel's smoke-free rooms comes equipped with air conditioning, cable TV, free Wi-Fi and wired internet, a coffeemaker, an iron and ironing board and a hair dryer. Most rooms have balconies. Rooms with a microwave, a mini-fridge, a jetted tub and a seating area with a sofabed are also available, as are wheelchair-accessible rooms. Up to two pets per room are permitted for $30 per stay or per week.

Hotel amenities include an indoor pool, hot tub, male and female saunas and fitness centre (all open between 5:30 am and 11 pm daily), 7,100 square feet of meeting space, a 24-hour business centre, guest laundry and overnight dry cleaning services and an elevator. 

The hotel serves a free hot-and-cold breakfast buffet daily. On weekdays, breakfast is available between 6:30 am and 10 am, while on weekends, it is served from 7 am to 11 am. This hotel offers on-site dining at The Free Press Bistro, which serves lunch and dinner daily. 

On-site parking is an additional $11 per day.

West Edmonton Mall is about a 21-minute drive away, while Rexall Place can be found 13 minutes away by car. Telus World of Science Edmonton is roughly a 10-minute drive from the hotel and Edmonton International Airport (YEG) is a 33-minute drive away. (All travel time estimates: Google Maps)

All property details verified by a front desk agent, May 19, 2014
The Good
The majority of the reviews sourced for this analysis were positive, with praise going to the hotel's staff, rooms, location and breakfast.

Numerous guests praised the hotel's staff, finding them accommodating, friendly, helpful and attentive.

Many reviewers were pleased with their accommodations at the hotel. They described their rooms as clean, quiet, spacious and well equipped, with comfortable beds and linens and nice city views. 

The hotel's location was convenient for several lodgers. They described it as easy to find and close to downtown Edmonton attractions, public transit, West Edmonton Mall and restaurants.

Several travellers enjoyed the free breakfast, finding it to be delicious, excellent and plentiful, with several hot and cold choices.

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about noise transfer and the hotel's value.

A few guests complained of noise disturbances during their stay. They reported noise from guests in adjacent rooms and the hallways, as well as noise transfer in rooms near the elevators and stair wells.

The hotel's value was disappointing to a few reviewers, who complained about the added parking charge and described the rates as being overpriced.
Expedia.ca guest reviews rated the hotel 3.9 out of 5 with an 88% recommendation rate from 182 reviews.

TripAdvisor.com guest reviews ranked the hotel #33 of 90 Edmonton hotels with an average rating of 4 out of 5 from 156 reviews.

Booking.com guest reviews rated the hotel 7.7 out of 10 from 71 reviews.

The author corresponded with the hotel on May 19, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.


Guest Reviews
7.5
Good
Guest Rating Explained
Rating: 7.5 / 10 Details

No. of guest reviews: 61
Guest Recommended: Yes
Guest Ranking Explained

Holiday Inn Express Edmonton Downtown is #39 out of 67 hotels in Edmonton ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Unknown
Verified Guest from Surrey, BC CA rated Holiday Inn Express Edmonton Downtown 7 out of 10 on August 16, 2013 Verified Guest Hotel Review
Hotel review by guest is Unknown
Verified Guest from Sudbury, ON CA rated Holiday Inn Express Edmonton Downtown 8 out of 10 on September 13, 2011 Verified Guest Hotel Review

"Great hotel but avoid rooms near the elevator."
"Great location; excellent, very helpful staff. Breakfast well organised and very good set of choices. Pleasant, comfortable room with good desk and easy wifi; but it was very noisy (near the elevator, lots of loud comings & goings),a negative for me. Hotel pillows not very good; too much to ask? Some hotels in the price range have great pillows. Housekeeping was great."
Hotel review by guest is Positive
Verified Guest from Calgary, AB CA rated Holiday Inn Express Edmonton Downtown 8 out of 10 on April 16, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Daniel from La Crete, AB CA rated Holiday Inn Express Edmonton Downtown 7 out of 10 on November 05, 2010 Verified Guest Hotel Review

"Generally happy"
"Good experience. excellent continental breakfast. had not expected a parking fee though. Was a bit worried about the open parking for potential vehicle vandalizm or break in but it didnt happen. Thank You if you have security out there."
Hotel review by guest is Positive
Verified Guest rated Holiday Inn Express Edmonton Downtown 10 out of 10 on October 31, 2010 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Positive
Cheryl from Airdrie, AB CA rated Holiday Inn Express Edmonton Downtown 8 out of 10 on October 01, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Heather from Saskatoon, CA rated Holiday Inn Express Edmonton Downtown 9 out of 10 on August 27, 2006 Verified Guest Hotel Review

"We had a very good time. The children loved having a pool (one reason why we chose this location), and we swam everyday while there. It was great to have the continental breakfast, and were very pleased with the variety of options available. Thanks - we will stay again, if the opportunity arises."
Hotel review by guest is Positive
Verified Guest from Regina, SK CA rated Holiday Inn Express Edmonton Downtown 9 out of 10 on August 13, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Susan from Great Falls, MT US rated Holiday Inn Express Edmonton Downtown 9 out of 10 on August 06, 2006 Verified Guest Hotel Review

"The breakfast was great. My two sons enjoyed it and so did I."
Hotel review by guest is Positive
Verified Guest from Calgary, AB CA rated Holiday Inn Express Edmonton Downtown 8 out of 10 on July 30, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Christine from Winnipeg, MB CA rated Holiday Inn Express Edmonton Downtown 9 out of 10 on July 27, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Humberto from Jose, VE rated Holiday Inn Express Edmonton Downtown 8 out of 10 on July 16, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Saskatoon, SK CA rated Holiday Inn Express Edmonton Downtown 9 out of 10 on July 01, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Calgary, AB CA rated Holiday Inn Express Edmonton Downtown 8 out of 10 on June 24, 2006 Verified Guest Hotel Review

"I didn't know that I had to pay for parking. $5 Desk clerk was upset that I gave my Airmiles number at check out and not at check in. He did not ask me for it."
Hotel review by guest is Positive
Rajinder from Houston, BC CA rated Holiday Inn Express Edmonton Downtown 8 out of 10 on June 13, 2006 Verified Guest Hotel Review

"The breakfast was alittle early for some peoples' liking, and should have carried on for an hour or 2 longer if possible, but other than that both my wife and I enjoyed our stay in your hotel. Thank You Rajinder and Bel from Houston, BC"
Hotel review by guest is Positive
Matthew from Calgary, AB CA rated Holiday Inn Express Edmonton Downtown 8 out of 10 on June 11, 2006 Verified Guest Hotel Review

"parking lot fills up fast and that was the only thing that was not good."
Hotel review by guest is Positive
Nolan/coralene from Saskatoon, SK CA rated Holiday Inn Express Edmonton Downtown 10 out of 10 on April 16, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Clairmont, AB CA rated Holiday Inn Express Edmonton Downtown 8 out of 10 on November 13, 2005 Verified Guest Hotel Review

"there was no where to eat or have a drink"
Hotel review by guest is Positive
Verified Guest from Cochrane, AB CA rated Holiday Inn Express Edmonton Downtown 9 out of 10 on November 06, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Tara from Victoria, BC CA rated Holiday Inn Express Edmonton Downtown 8 out of 10 on October 02, 2005 Verified Guest Hotel Review

"The customer service was excellent - they even went as far as lending us an umbrella the day it rained. On one occassion however, I had them call us a cab, but that never happened. We had to call another cab when we got to the lobby, making us a bit late for our engagement. Additonally, although we had a nice view, at night the people on the street were very loud making it difficult to get much sleep until after 3 am! Overall, our stay was lovely. The hotel is located in a great location with direct shuttle service to the airport. We were able to walk everywhere and the pool and fitness room were a bonus!"
Hotel review by guest is Positive
Jane from Prince Albert, SK CA rated Holiday Inn Express Edmonton Downtown 10 out of 10 on September 25, 2005 Verified Guest Hotel Review

"only that their heat is either on or off and we were too hot. The air conditioning is on or off in the summer On sept 23 we could not access the cool air as the hotel had switched toheat on or heat off."
Hotel review by guest is Positive
Verified Guest from Calgary, AB US rated Holiday Inn Express Edmonton Downtown 8 out of 10 on September 22, 2005 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Yellowknife, NT CA rated Holiday Inn Express Edmonton Downtown 4 out of 10 on August 22, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Calgary, AB CA rated Holiday Inn Express Edmonton Downtown 9 out of 10 on August 12, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Toronto, ON CA rated Holiday Inn Express Edmonton Downtown 9 out of 10 on August 04, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Gary j w from Winnipeg, MB CA rated Holiday Inn Express Edmonton Downtown 8 out of 10 on May 15, 2005 Verified Guest Hotel Review

"Very enjoyable stay."
Hotel review by guest is Negative
Ron and jackie from Fort Mcmurray, AB CA rated Holiday Inn Express Edmonton Downtown 3 out of 10 on March 27, 2005 Verified Guest Hotel Review

"PUT Shock asorbers or some different closing system ...every time a door closes sounds like a canon going off....and no one told us it was junior hockey weekend when we checked in...the kids ran wild slammed doors ...rode elevators ...and it all started over again right first thing in the morning...where was security?,,,, where was our right to a peaceful stay???....thumbs down very disapointed,,,,"
Hotel review by guest is Positive
Verified Guest from Calgary, AB CA rated Holiday Inn Express Edmonton Downtown 8 out of 10 on August 22, 2004 Verified Guest Hotel Review


Amenities

  • Business Center
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Airport shuttle
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Banquet Facilities
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • In Room Movies
  • Connecting Rooms
  • Bath / Hot Tub
  • Meeting Rooms
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Casino
  • Shops
  • Golf Course (nearby)
  • Photocopier
  • Ballroom
  • Exhibit Space
  • Salon
  • Jacuzzi
  • Massage
  • Spa & Wellness Centre
  • Steam Bath
  • Beauty Salon
  • Internet Connection (wireless)
  • En suite
  • Private Bathroom
  • Private Toilet
  • Pool Indoor
  • Executive Floor
  • Luggage Storage
  • Designated Smoking Area
  • Shops in Hotel
  • Vending Machines
  • Express Check-In/Check-Out
  • Self Laundry

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7.5
Good

#39 out of 67 hotels in Edmonton city based on 61 guest reviews

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Holiday Inn Hotel & Suites West Edmonton
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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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