Holiday Inn Express Edmonton DowntownHoliday Inn Express Edmonton DowntownHoliday Inn Express Edmonton DowntownHoliday Inn Express Edmonton DowntownHoliday Inn Express Edmonton DowntownHoliday Inn Express Edmonton DowntownHoliday Inn Express Edmonton DowntownHoliday Inn Express Edmonton DowntownHoliday Inn Express Edmonton DowntownHoliday Inn Express Edmonton Downtown

Hospitable and well-managed hotel in downtown Edmonton near good dining and shopping

Pros
  • Free Wi-Fi and free hot breakfast
  • Numerous guests praised the friendly and attentive staff
  • The hotel's rooms were found to be clean and well equipped
  • Guests enjoyed recently renovated rooms
  • Guests liked the location and found it handy to good downtown restaurants and shopping and entertainment
  • Guests frequently mentioned that the free breakfast was good quality with plenty of variety
Cons
  • A couple of guests were displeased to have to pay $11 extra for parking
  • A few guests complained of noise disturbances
  • Some guests thought the prices were a little high, especially for the unrenovated rooms
jump to full editor's analysis (below)
Freebies
Free Wi-Fi
Free Breakfast
Choose dates to check rates & book this hotel
Editor's Analysis
Updated Oct 13, 2014
Overview
Located about a 7-minute drive from the University of Alberta and a 2-minute walk from attractions, shops, dining and entertainment on Jasper Avenue, the Holiday Inn Express Edmonton Downtown is suitable for business or vacation travellers who prefer a centrally located hotel with meeting/banquet space, a free breakfast and an indoor pool.

Each of the hotel's smoke-free rooms comes equipped with air conditioning, cable TV, free Wi-Fi and wired internet, a coffeemaker, an iron and ironing board and a hair dryer. Most rooms have balconies. Rooms with a microwave, a mini-fridge, a jetted tub and a seating area with a sofabed are also available, as are wheelchair-accessible rooms. Up to two pets per room are permitted for $30 per stay or per week.

Hotel amenities include an indoor pool, hot tub, male and female saunas and fitness centre (all open between 5:30 am and 11 pm daily), 7,100 square feet of meeting space, a 24-hour business centre, guest laundry and overnight dry cleaning services and an elevator. 

The hotel serves a free hot-and-cold breakfast buffet daily. On weekdays, breakfast is available between 6:30 am and 10 am, while on weekends, it is served from 7 am to 11 am. This hotel offers on-site dining at The Free Press Bistro, which serves lunch and dinner daily. 

On-site parking is an additional $11 per day.

West Edmonton Mall is about a 21-minute drive away, while Rexall Place can be found 13 minutes away by car. Telus World of Science Edmonton is roughly a 10-minute drive from the hotel and Edmonton International Airport (YEG) is a 33-minute drive away. (All travel time estimates: Google Maps)

All property details verified by a front desk agent, May 19, 2014
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The Good
The majority of the reviews sourced for this analysis were positive, with praise going to the hotel's staff, rooms, location and breakfast.

Numerous guests praised the hotel's staff, finding them accommodating, friendly, helpful and attentive.

Many reviewers were pleased with their accommodations at the hotel. They described their rooms as clean, quiet, spacious and well equipped, with comfortable beds and linens and nice city views. 

The hotel's location was convenient for several lodgers. They described it as easy to find and close to downtown Edmonton attractions, public transit, West Edmonton Mall and restaurants.

Several travellers enjoyed the free breakfast, finding it to be delicious, excellent and plentiful, with several hot and cold choices.
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The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about noise transfer and the hotel's value.

A few guests complained of noise disturbances during their stay. They reported noise from guests in adjacent rooms and the hallways, as well as noise transfer in rooms near the elevators and stair wells.

The hotel's value was disappointing to a few reviewers (but it seems these complaints came mostly from guests who did not get the renovated rooms), who complained about the added parking charge and described the rates as being overpriced.
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Show Sources
Sources
Expedia.ca guest reviews rated the hotel 3.9 out of 5 with an 88% recommendation rate from 182 reviews.

TripAdvisor.com guest reviews ranked the hotel #33 of 90 Edmonton hotels with an average rating of 4 out of 5 from 156 reviews.

Booking.com guest reviews rated the hotel 7.7 out of 10 from 71 reviews.

The author corresponded with the hotel on May 19, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
7.5
Good

Rated 7.5/10 based on 193 reviews

Ranked #40 out of 1 hotels in Edmonton


8 out of 10 | Verified Guest stayed September 13, 2011

"Great hotel but avoid rooms near the elevator."

"Great location; excellent, very helpful staff. Breakfast well organised and very good set of choices. Pleasant, comfortable room with good desk and easy wifi; but it was very noisy (near the elevator, lots of loud comings & goings),a negative for me. Hotel pillows not very good; too much to ask? Some hotels in the price range have great pillows. Housekeeping was great."

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7 out of 10 | Daniel stayed November 05, 2010

"Generally happy"

"Good experience. excellent continental breakfast. had not expected a parking fee though. Was a bit worried about the open parking for potential vehicle vandalizm or break in but it didnt happen. Thank You if you have security out there."

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9 out of 10 | Heather stayed August 27, 2006

"We had a very good time. The children loved having a pool (one reason why we chose this location), and we swam everyday while there. It was great to have the continental breakfast, and were very pleased with the variety of options available. Thanks - we will stay again, if the opportunity arises."

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9 out of 10 | Susan stayed August 06, 2006

"The breakfast was great. My two sons enjoyed it and so did I."

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8 out of 10 | Verified Guest stayed June 24, 2006

"I didn't know that I had to pay for parking. $5 Desk clerk was upset that I gave my Airmiles number at check out and not at check in. He did not ask me for it."

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8 out of 10 | Rajinder stayed June 13, 2006

"The breakfast was alittle early for some peoples' liking, and should have carried on for an hour or 2 longer if possible, but other than that both my wife and I enjoyed our stay in your hotel. Thank You Rajinder and Bel from Houston, BC"

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8 out of 10 | Matthew stayed June 11, 2006

"parking lot fills up fast and that was the only thing that was not good."

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8 out of 10 | Verified Guest stayed November 13, 2005

"there was no where to eat or have a drink"

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8 out of 10 | Tara stayed October 02, 2005

"The customer service was excellent - they even went as far as lending us an umbrella the day it rained. On one occassion however, I had them call us a cab, but that never happened. We had to call another cab when we got to the lobby, making us a bit late for our engagement. Additonally, although we had a nice view, at night the people on the street were very loud making it difficult to get much sleep until after 3 am! Overall, our stay was lovely. The hotel is located in a great location with direct shuttle service to the airport. We were able to walk everywhere and the pool and fitness room were a bonus!"

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10 out of 10 | Jane stayed September 25, 2005

"only that their heat is either on or off and we were too hot. The air conditioning is on or off in the summer On sept 23 we could not access the cool air as the hotel had switched toheat on or heat off."

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8 out of 10 | Gary j w stayed May 15, 2005

"Very enjoyable stay."

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3 out of 10 | Ron and jackie stayed March 27, 2005

"PUT Shock asorbers or some different closing system ...every time a door closes sounds like a canon going off....and no one told us it was junior hockey weekend when we checked in...the kids ran wild slammed doors ...rode elevators ...and it all started over again right first thing in the morning...where was security?,,,, where was our right to a peaceful stay???....thumbs down very disapointed,,,,"

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Map Marker Holiday Inn Express Edmonton Downtown
10010 104th Street, Edmonton, AB