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Well-managed and comfortable west Edmonton hotel with indoor pool and restaurant

Pros
  • Free parking, free wireless Internet, free newspapers, and free printing service
  • Many guests described the staff as friendly and accommodating
  • Many reviewers found their rooms to be clean and well-maintained
  • Many guests thought that the location was convenient for accessing West Edmonton Mall
  • A few reviewers thought that the hotel offered good value for the money they spent
Cons
  • Several guests complained about the poor food quality at the on-site restaurant
  • Several reviewers found their beds to be uncomfortable
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated Jan 6, 2015
Overview
The Hilton Garden Inn West Edmonton is located on Stony Plain Road in Edmonton, Alberta and is about a 10 minute drive from West Edmonton Mall. This mall features shopping, restaurants, an indoor theme park, an indoor water park, a sea lion aquarium, an ice skating rink, and other entertainment venues.

This hotel is 100% smoke-free and does not allow pets. All 160 units include free Wi-Fi, free newspapers, free remote printing, air conditioning, adjustable mattresses, black-out curtains, flat screen televisions with pay-per-view movies, dual-line telephones with voice mail, desks with ergonomic chairs, safes, alarm clocks, hair dryers, irons and ironing boards, coffee makers, microwaves, and mini-fridges. Free parking is available on site.

The on-site restaurant, The Great North American Grill, serves breakfast, lunch, and dinner. Room service is also available, daily, from 5:00 pm - 10:00 pm.

Other on-site amenities include a business centre, meeting space for up to 250 people, a fitness centre, indoor pool, coin-operated laundry machines, dry cleaning service (at an extra charge), an ATM, and a convenience store.

This hotel is situated in a commercial/industrial area of Edmonton and there are many amenities within a 5 minute drive of the property, including: Superstore grocery store and liquor store, Red Robin Restaurant, Burger King, CHOP Restaurant and Bar, Starbucks Coffee, Milestones Restaurant, Chapters (book store), and Toys "R" Us. The downtown area of Edmonton, which features the Edmonton City Centre (mall), Art Gallery of Alberta, and Shaw Conference Centre (exhibitions and concerts), is about a 25 minute drive, east, of this hotel (driving time estimates: Google Maps).
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The Good
Positive reviews for this hotel outnumbered negative reviews, among the reviews used for this analysis.

The staff were frequently complimented for their friendly and helpful service. Some guests also described the staff as accommodating and professional. One guest said that the front desk agents "treat you like family", while another reviewer was impressed to receive cookies at check-in.

The hotel in general and the guest rooms were often described as clean and well maintained. One reviewer described her room as "exceptionally clean". Guests also described their rooms as spacious, bright, and quiet. A couple of reviewers also specifically complimented the high-quality linens.

Many guests found the location convenient for accessing West Edmonton Mall and one reviewer added that a cab ride to the mall costs about $10. Many reviewers also found many amenities, such as shopping and restaurants, within a 5 minute drive of this property. A few guests also found the location convenient for accessing major highways and one reviewer mentioned that cab fare to/from the airport is a flat fee of $63.  

A few guests thought that this hotel offered good value for the money they spent.
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The Bad
The poor food quality at the on-site restaurant was the most common complaint, among the reviews used for this analysis. One guest described the food as "overpriced and mediocre", while another reviewer said that she was "disappointed" by the limited selection. There were also a few complaints about the breakfast buffet not being replenished often enough.

A few guests found their beds to be uncomfortable, with a couple of reviewers specifically describing the beds as too firm.

A couple of reviewers expressed concerns about the pool area. One guest found too many unsupervised children crowding the pool, while another reviewer said that there was an inadequate supply of towels in the pool area.

Other isolated complaints included: confusing television user interface, difficulty adjusting the in-room climate control, and slow wireless Internet service that was only adequate for web browsing and checking email.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 4.6 out of 5.0, with 96% of 82 guests recommending the property.

TripAdvisor.ca ranked this hotel #7 out of 85 properties in Edmonton, based on 148 guest reviews.

Hotels.com gave this property an average score of 4.4 out of 5.0, from 62 reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
8.7
Very Good
#
11 / out of 71
hotels in Edmonton

Rated 8.7/10 based on 2300 reviews

Ranked #11 out of 71 hotels in Edmonton

2300
Map Marker Hilton Garden Inn West Edmonton
17610 Stony Plain Road, Edmonton, AB